Manor Care Health Svcs Pinehurst

The only reason I even gave 1 star is due to 1 person that was kind to my father -Staff : High level of Neglect -I had to call on the phone to the front desk to get someone to help my family member. They had been trying to get a glass of water for over many hours --THIS IS SHOCKING - SO I CALLED THE FRONT DESK -GUESS WHAT -VOICE MAIL -so I get in my car drive to the facility-- I can go on and on THIS IS NOT THE PLACE IF YOU WANT TO SEE SOMEONE TAKEN CARE OF -AGAIN THE 1 STAR GOES OUT TO ONE YOUNG MAN THAT WAS SUPER KIND -THIS WAS A NIGHTMARE -I even say other residents being treated in a RUDE manner!!!!!!! I STILL SO UPSET THAT I EVER HEARD OF THIS PLACE AND THE RESIDENT WAS SUBJECTED TO RUDE PEOPLE WHEN ILL

I never saw anything inappropriate at Manor Care. My mom and a friend were there for 30 days. Both of them were well taken care of. The service of the staff was good. The size of the room was nice, and there were two people in it. I wasn’t there long enough, but from the short visits I was there, I think its fine.

My friend was at Manor Care a few weeks. I thought the rooms were a nice size and I think that the caregivers there were very upbeat. I like that they enjoy their work. One thing that really struck me so far is the workers I have come into contact with are happy to be there.

My mother is a current resident because she needs around the clock skilled nursing. I have seen her decline at an alarming pace since placed in this facility (one of the few we could find that allowed smoking). I have witnessed the elderly allowed to simply sit in their wheelchairs all say, have helped many to keep from sliding out. The staff to patient ratio is such that there is almost no one on one time for the permanent, or long term residents. The food is atrocious! They post enticing menus from their kitchen but patients usually just get skinny sandwiches on white bread regardless as to what the posted menu says. My mother is now suffering malnutrition along with her many other issues. The staff to patient ratio is so lacking that a nurse/assistance light an stay on for an hour before assistance arrives. Cleanliness is a concern, I don't understand how they pass inspections aside from possibly advance warnings! If at all possible, stay away from this facility!