Brookdale Carriage Club Providence
5804 Old Providence Road,
Charlotte, North Carolina 28226
3.8
(50 reviews)
$3,845
1212 Sunset Drive, Monroe, NC 28112
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Brookdale Carriage Club Providence
5804 Old Providence Road,
Charlotte, North Carolina 28226
3.8
(50 reviews)
$3,845
3.31
(19 reviews)
Facility
3.5
Staff
3.7
Food
3.2
Activities
4.0
Value
3.0
Monroenative
2
|
November 20, 2022
Awful place from front door to back out. Worst employees ever!!!!! Rooms dirty, food is worst than dog food. Staff is horrible.
dawgrmr
1
|
October 16, 2022
Cracked or no bedpan for someone who cannot just get out of bed. Told to use his brief to go in. Talk about belittling. This place has put my husband into a pretty deep depression. Never gets food he has ordered, some foods he cannot eat. The admin is great, the staff… not so much
Chris
3
|
June 8, 2022
My mom is a resident of Monroe Rehabilitation Center. The place is not much to look at because it's very old and broken down, and it needs to be remodeled. But the care given is a little more specialized because they don't have that many residents in a time right now where there's a lot of short-handedness. They are very good with their communication with the family. They let me know everything that's going on with her. They're very proactive and have reached out to me whenever there's been an issue or any kind of changes going on. I have gotten more communication from that place than some of the top-rated places in Charlotte. I've had the best care so far here, which is why I'm comfortable with her remaining there for the time being. The staff was friendly and most of them truly seemed to treat their elderly like they were a member of their own family. The other thing I have to rave about was, that she was in short term there up until insurance stopped paying. Now she's remaining there long-term, and they're paying out of pocket. When she was covered for rehab services, their general rehab was better than any place I've been to in the hospital or any other place. They were there every day, and they had people who were very concerned with everything they could give to get her occupational and physical therapy. She had it more often than any place that she was in. She had it religiously four times to five times a week. They told me they were going to give it, and that's exactly what they gave. I had people calling me, updating me when I couldn't be there to hear what they did. They were very good at keeping me up to date on the progress she was making when she was being rehabbed. As far as rating them for their trauma, rehabilitation, and short-term, it's better than any place I've been to. I have seen what she's eaten though, and I know my mother is pretty particular. I would say the food is okay, definitely not the worst. She is pretty picky and has pretty good taste. I'm not saying it's great, but it's not terrible.
Customer Service Training
1
|
October 18, 2021
The rooms are small and filthy. I have many complaints to the administrator regarding the room my mom is in. Some staff feel as though they are being bullied by the Administrator and are intimidated by how she speaks to them. The Administrator lacks professionalism, does not follow through with the promises she gives to us the families, and tries to push things off that is her responsibility off onto others.
henry1121
2
|
May 14, 2021
This was not a great stay for my wife. To much inconsistency going on and not enough quality care. To many people are only concerned with doing no more than they have to do. Recently my wife pressed the call button for someone to get her bed pan and it took over an hour and a half to get it. To late! At one point she left and laying in mess for and hour after she told them she needed changing .I could say more but no need. I do not recommend this place to any one. The rating is overrated. Maybe a 2.3. However there are some staff that care and want to help and are very kind. I have seen my wife cry to much. Also her physical therapist was great. So thankful she is coming home soon.
Doris Keen
5
|
May 7, 2020
Monroe Rehab is a great facility. This facility has a very caring and compassionate staff. I would recommend this facility to my loved ones.
Health
2.0
Overall
1.0
Quality
4.0
Staff
1.0
Monroe Rehabilitation Center is a Senior Living provider in Monroe, North Carolina that offers residents Nursing Homes services. Contact Monroe Rehabilitation Center for more details on services and rates.
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