Royal Park Of Mathews

Royal Park has gone through administration changes in the past. Currently, I have to share they are doing a great job. Yes they have been burdened with the dreaded COVID-19 at the facility but are doing the best they can possibly do. My mom is there and the precautions they are taking are impressive, the communication has been stellar, and what the staff are faced with everyday is excruciatingly stressful. Thank you for all you are doing.

I was not happy staying here.

I only picked 1 star because there wasnt an option foe ZERO!! At first glance, this facility is very nice. That was about it!! My mother was there for rehab. (4 weeks). I dont know where to begin. Food: my mom has an alergy to beans. This was told and noted with the staff. Probably 10 meals were brought to her with beans. They did not care and brought more the next day. One dinner consisted of "two" dried chicken wing! Cornbread was in a baggie that looked like someone stepped on it, nothing but crumbs. etc..etc... Im sure that we spent over $100 ordering takeout and delivery for her, or she would not have eaten that day. Nursing: WOW...abusive! Face to face yelling at my mom over going to the bathroom. I told the head nurse that she was not allowed back in her room. At one point, my mom pushed the "call" button for 1 hour in the middle of the night (she had sweating and heart palpitations) finally she called me at home, I had to call the front desk to get a nurse to go check on her!!!! Unacceptable!! ETC...ETC... Cleanliness: at first it was ok...but after that first couple of days, no towels, washcloths, dirty toilet, and bugs in the sink and floor. Asked on a couple of occasions if they would clean...Finally, I took a wet towel, and mopped the floor and bathroom. It gets better....The heat went out in half of the building, room temp. went to maybe 59 degrees. The maintence person, brought in a portable heater for her room, BUT, said she could only have it until her room was warmed up!!!,,because he only had 3 of them, and had to share it with other rooms!!!! (What??) I was furious!! There is so much more to write, but running out of words. She was there for 4 weeks, Thank God!, and someone was there for her everyday to make sure she was ok. Please, if you have another option, do not take your loved one here!! If so, make sure someone is able to tend to them, because they dont!! I am hoping someone higher up in this company will read this and investigate!!

I was a patient of Royal Park 3 years ago. My husband was a patient there in August 2019. We both had excellent experiences. The staff is friendly and very professional. From nutse supervisory to cleaners. The PT staff work dilegently to help you. The food was acceptecal. The rooms clean and very roomy. Our time there was more than we could have imagend. They made you feel as close to home as possible. I would recommend the facillity to any one. Thank you Royal Park for your commitment to excellance. Mary Guiliano

My mom is currently in there and I will be so glad when she is out. They did not change her beds sheets for over week. They say they will do the patients laundry but now twice I have told them her dirty clothes have been there over a week. They said she refused dinner when I was sitting in the room with my mom. Nope she did not and thank goodness she has snacks because she did not get dinner at all even when she asked about it.

This place seemed great until I was there every single day they need more and better cnas half of them were just dumb like they have no clue to what’s happening my loved one was there over a year do to broken hip her time there was 3 trips to hospital due to major uti”s there excuse always well this happens to elderly ones she was only 57 not to mention the horrible stage 4 bed sores she suffered from no this place needs a better management hopefully the new administrator can turn this place around

This care facility needs a hidden audit. There are members of the care staff that treat their residents with no respect, dignity or compassion. There is a 30 to 40 minutes wait when care buttons are pushed. They want to keep the residents in the bed if they have mobility issues. The shower chair is shared and looks disgusting. Residents are only bathed once per week unless family insists for more. The food is mush. Small portions regardless of size, everything on the menu is not given out. They are definitely making money on reduction of food quality and quantity. Nurses do not look at the residents for symptoms of other issues. Our family member had swollen feet and Dana said she didn't see it. This problem was ignored for more than two days before medication was prescribed by the on staff doctor. This was supposed to be a good rehab facility. It was hit or miss depending on which rehab staff was assigned. We had to start attending these sessions to get any work done. If you have to use this facility, plan to have someone with your family member most of the time. We hired someone until we could get our family out of this facility. The staff is extremely unhappy and overworked. While we were there, we saw multiple occasions where they were understaffed and required double shifts even when employees did not want to. This is not a good facility despite the nice exterior or the facility.

Do not bring your loved ones here. My brother in law was a resident here. The care he received was horrible. Staff is miserable. I was given the run around by his nurse when he needed to go to ER for breathing problems. She asked if I was taking him then she wouldn’t call 911 due to getting her Med cart ready. Then told me I could call 911and sent me down the hall to other nurses who in turn sent me back to her. Only when I started yelling and a CNA from Scandinavia came helped me did anything get done. Then all kinds of staff were there to help. We were never notified that he had fallen 2 weeks prior and ended up with broken ribs. He was supposed to have double portions of food that never happened. When the nurse brought in his meds she never crushed them in applesauce as written. Due to swallowing problems. She had to be told. Do not allow them to care for your loved ones, they know nothing about treating them with dignity and respect.