Royal Park Of Mathews

My brother-in-law just left Royal Park Rehab, I was amazed how clean, organized, the best staff I have ever witnessed in a rehab or nursing facility. The staff were so kind and personable! Every person from the care staff to the office personnel all felt like family. One lady named Tamera was amazing, it takes a special person to do her job and she is that special person. I certainly hope they pay her well because she cannot be replaced, she is a rare breed treating all patients with dignity, laughter, and kindness. The place was very clean and never smelled, someone cleaning all the time! The only complaint is the food, but when patients are on strict food diets the food cannot have salt and the diet is very bland, and medications can change the taste buds, maybe could work on the food a little better for taste and keeping the food warmer! The rooms are fantastic , very large, clean and the bathrooms are very large and clean as well! I have absolutely zero complaints I wish all rehabs and nursing homes taught bedside manner, past experience in other places it is obvious that some of the staff do not want to be there they were rude, never smile, and not gentle with patients. if they do not like their jobs they need to seek employment else where. The patient and families are dealing with so much grief, worry, and uncertainties and a good staff is priority being compassionate/kind these places are paid graciously for their services... no excuses! Thank you Royal Park

I'm always impressed when I visit Royal Park. My aunt was a patient there and the rehab was phenomenal. She was barely able to sit on the side of the bed when she admitted, but after four weeks she was able to return to her home alone. I couldn't believe the progress she made in such a short time. A family friend lives at the facility as a long term care patient so I have visited both sections of the building. I've been in several nursing homes over the years and I usually dread going to the long term care side because it is such a sad place, but not at Royal Park. The sitting area is very bright with a ton of windows and natural light. The patients are always neatly dressed and well-groomed. Even the patients who obviously can't do anything for themselves look nice. There is no doubt that the staff cares about the patients. I would recommend this place to anyone looking for care for a loved one, especially for rehabilitation.

I took a tour of this facility a few days ago and the building is beautiful! It's very different than most nursing homes I've been in or toured. It feels uplifting and bright and has an overall positive atmosphere, and you're welcomed as soon as you come in. The staff was very friendly and they were all smiles, from management to the nursing staff. Nurses and their aides seemed very attentive and patient to resident needs. During the tour, the activities department was painting some of the residents nails and that was awesome. My grandma is very serious about getting her nails done! The person taking me on the tour said they have a beautician that comes in twice a week too!! She'll love that. I also saw some residents gathered around a table laughing and playing scrabble. That was really nice to see as well. Plus the rooms are a great size!! So excited about getting her into Royal Park.

This facility is beautiful and the staff is amazing! The therapy department does a FANTASTIC job and got my loved one back on her feet right away! Really impressed! I would highly recommend this facility! A+++ GMA said food was good, especially the fried fish.

My mother was there for a few weeks. I would not recommend this facility. Night staff ignores the call bell, they leave patients laying in bed in pain for hours, the food is always cold and never what the patient request. Management does nothing when you share your concerns. Terrible place due to staff!

My husband was at Royal Park of Mathews for hospice. They were very receptive and do an excellent job. They have excellent and very supportive staff.

dddBeware or nighttime care at this facility. My 86 year old mom entered Royal Park for rehab after back surgery. At the time of this writing, she has been there 9 days. For 4 of those days, she began requesting pain medication around 1 am and got NO response until 5 or 6 am. She would sit on the side of the bed crying for several hours, unable to reach anyone at the facility via the call button. After a few days of this, mom began writing down each time she pressed the call button (requests for assistance via the call button apparently are not recorded in the patient's chart). Since she had not been cleared to walk on her own, she could not walk down to the nurses station to get help. Two days ago, after calling for pain medication thru the night, the nurse finally arrived with medication at approximately 6:30 am. Then, at 8:30 am she was given her regularly scheduled pain medication by a nurse unaware that pain medication was just administered. The overdose of pain medication resulted in slurred speech, lack of balance, and incoherent thinking. On the same day of the overdose, our family was to have a Care Plan meeting with the staff of Royal Park to discuss mom's progress. I called the director of the facility and requested he attend our meeting to discuss deficiencies of nighttime care. He did not attend and did not return my call. The Care Plan meeting was attended by the Rehab Director, the Discharge Director, and the Nursing Manager. When I relayed my concerns to the Nursing Manager and asked to discuss this with the night supervisor, he told me "there is no nighttime supervisor." I then requested he ask the Director of Nursing to call me when she returned from vacation the next day and was assured by him that she would call me today. She did not call. Anyone with a friend or loved one in this facility needs to closely monitor nighttime care.

Change was good and needed can't believe it took so long. Now that mark is gone the staff have such great personality. Howard and Maddie are building a solid team and have given back autonomy to the old time managers. Keep going forward. Keep listening the change is great! The patients look happy.