Brookdale High Point North

Offers Assisted Living

17 Reviews

1568 Skeet Club Road

High Point

27265

Brookdale High Point North

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3.5 17

Joetta 2020-04-28 Brookdale High Point North was the first place I visited. I fell in love with it from the beginning, but because of my brother's condition, they weren't able to accept him there. They did a wonderful tour, the people were nice, and the facility was nice, but it did not have the cozy feeling I felt in the other place. They had a one-bedroom with a bathroom that was a good size. You can fit a twin or full-size bed. They need a chair, dresser, nightstand, and their bed. The family can come and decorate it the way they want to. It was also very close to me. The staff member was young, but she has been with them for years, and she was very good. They had their places spaced out, and they had a baby center where you can just go and sit.The facility was very nice and clean. I visited this facility

5 5 1

Rita 2019-10-18 Brookdale High Point North was a lock down, it was kind of old, but as she said, it was built a long time ago, and they were trying to paint, and set down new carpets and stuff. It sounds a little dingy, but the staff is super nice. I want to go back there again to check it out. I thought the dining area was really nice, and setup really good for the people. I think once a week, they take the ones in the lock units out, but they have a lot of activities. I visited this facility

5 4 1

NotHappyCamper 2019-06-18 My mother was there and thriving until she started hiding her medication. We told the med-techs and this continued and escalated to the point where they told family to remove her physically and she had to be under doctor's care for evaluation. Even after following their guidelines they refused to do their evaluation beyond 2 weeks which was the 30 day limit, They would not even respond to the case worker from the hospital. Then they refused her based on 'family had plans to move her' which should not be valid case for their accepting her back to the facility which had been paid for the month. By law, we could have placed her there but chose not to...due to their negligence in the medications not being given properly (not left on bedside table) which created this unnecessary upheaval in her life. The management staff had changed 3 times in the short 18 months there...that was the first clue, then the med=tech staff was in constant change of turnover. So sad it could not have worked out better 2017-2018. I am a friend or relative of a current/past resident

5 1 1

her123 2018-04-09 Brookdale High Point North kept going up in price every year, but I talked to them and they finally reduced the price back to what it was and they're going to reimburse me for the last four months. They're absolutely wonderful and have always taken care of my mom. There's nobody better that I've seen, and I've been everywhere interviewing people. They are very good at taking care of her. They haven't missed a thing. However, the cost keeps going up and getting ridiculous. They're getting to the point where I can't afford it, but I love them and they've always been so good to us. When she got sick with pneumonia, they had her at the emergency room that day, and when she had diarrhea, they took her to the hospital. She even choked on some food and had to perform the Heimlich maneuver, so they saved her life. I'm very pleased with them. They've done things above and beyond the call of duty. I am a friend or relative of a current/past resident

5 5 1

Jana 2017-08-21 I liked Brookdale and its people a lot. The single rooms were a little too small, but the two rooms with a little kitchenette were nice. It's clean, welcoming, and pretty. I would put my parents there. They had two rooms that were really pretty and open with lots of windows, but the average room was pretty small. The place was lovely and nice. I wouldn't hesitate to put my parents there because I think they would be comfortable, but they're used to a big house so it's hard for them to move to a limited space. I toured the whole place. I visited this facility

5 5 1

Lee Ann300616 2016-09-26 Brookdale High Point was like a hotel room with no kitchen, and the room only had one closet. The tour and the staff were good. They did invite me for lunch, and the dining room wasn’t as pretty. They were adequate, but weren’t as fancy and might have been a few years old. I visited this facility

5 3 1

KC5 2016-01-26 I'm happy with Brookdale High Point North (Formerly High Point Place). My mother is adjusting well. The rooms are average. The private rooms have more room to accommodate people. The dining room is fine, and the food choices seem to be OK; no complaints there. They have a lot of stuff going on. There's plenty to coordinate with the guests, and they make sure that there's plenty of offerings for them. I am a friend or relative of a resident

5 4 1

Susan118256750 2015-12-30 I visited Brookdale High Point North. It was OK, and the staff was friendly, but it wasn’t a place to put my mother. They didn’t tell me as much activities. The staff was in a rush because they were seeing somebody else right after me. I looked around and the rooms were really small. Also there were people sitting on wheelchairs in the hallway, and I didn’t like that. I visited this facility

5 3 1

Anonymous109285450 2015-06-22 My experience with Brookdale High Point North was very good. I think this would be a good place for my mother to stay. The staff was wonderful. They were very cooperative and helpful. They answered all our questions, and they were really good. The apartments were beautiful, clean, and very well kept. It seemed like they really went the extra mile to keep the place up. This place looked really nice. The residents seemed to be very well cared for and active. I did not eat there, but the dining facility looked very nice. They gave me a muffin, and it was delicious. I visited this facility

5 5 1

Concerned Nana 2015-03-25 Would not recommend unless your loved one needs no care, only meals and medications. Facility is beautiful but care is not. I felt like most of the staff did not care and had no idea how to work with elderly. Things promised were never done and were met with poor excuses. Aides were often seen just sitting doing nothing. Administration and leaders changed with no warning or explanation. Administration was no help when problems occurred. Communication from one staff member to another did not seem to occur. It was difficult to get laundry done. I felt no caring or sense of competence from RN in charge. Yes, this is an assisted living facility, not total care, but promises should not be made if they won't be carried through. I think there were a few people working here who did care, but they were few. I do not think staff are trained properly. Very concerned. I am a friend or relative of resident

5 1 1

Linda99513750 2015-01-09 I visited High Point Place because thought it would be better if my mother could move closer to me and if I could find something cheaper. But they do not offer skilled care, and at her age, I thought that she would need skilled care sooner than later, being 98 years old. I want something that would transition from assisted living to skilled care if she needed it. I thought it was a beautiful place, but the people looked a lot younger than my mother -- even though she gets around well -- and I didn't think she would be comfortable there. It just wouldn't work for her. It was a nice place, yes. I met with one man from the staff, and I thought he was knowledgeable. The people that lived there seemed like they were happy. It would be an ideal place for my mother if she was younger. I visited this facility

5 5 1

Caring93163450 2014-08-27 High Point Place was very nice. The people were nice and friendly. They have different activities going on. They showed me two rooms: one was like a semi-private and one was a private room. I prefer a private room. They were working on it. They were painting the room and getting it ready. I didn’t eat there, but I saw the menu and they had a couple of choices for desserts and beverages. I would probably recommend this facility to others. I visited this facility

5 4 1

LaDora 2013-05-31 I visited High Point Place and the place was much newer and very nice. The cleanliness of the place was just impressive. I didn't necessarily feel like I was in a nursing home. The nurses there were very attentive. I visited this facility

5 5 1

Sarahgild 2013-03-19 I recently visited my loved one. She was very happy. Staff and Management are great. Very nice people. I visited this facility

5 5 1

Careneeded 2013-02-15 Relative of mine lived there a few years. I saw a slow decline of the attentiveness and care during that time. Staff turnover seemed extreme. Belongings disappeared at the end of the stay never to be returned even after multiple calls and visits. I am a friend or relative of resident

5 2 1

QEII 2012-06-02 Staff overturned constantly, personal belongings disappeared, lack of staff was always noticable. Pretty surroundings do not equal good care. I am a friend or relative of resident

5 1 1

jksmith77 2011-08-02 Even though the place is beautifully built and well constructed, I had a very bad experience. It took me forever to be seen and then the receptionist acted like she had something better to do. She gave be a brochure and told me to fill out an information" care and someone would be in touch with me soon. It is like they did not even want my info. I did not see much from staff or patients and therefore I am giving this facility only one days. They were either too busy or just did not care. I visited this facility

5 1 1

1568 Skeet Club Road, High Point, NC 27265

Call (800) 385-2527

Brookdale High Point North (800) 385-2527

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Reviews of Brookdale High Point North

17 Reviews Write a review

Food

(Not Rated)

Staff

(2 Reviews)

Facility

(2 Reviews)

Activities

(Not Rated)

Value

(Not Rated)

Assisted Living Reviews for Brookdale High Point North

April 28, 2020

By Joetta

I visited this facility

Brookdale High Point North was the first place I visited. I fell in love with it from the beginning, but because of my brother's condition, they weren't able to accept him there. They did a wonderful tour, the people were nice, and the facility was nice, but it did not have the cozy feeling I felt in the other place. They had a one-bedroom with a bathroom that was a good size. You can fit a twin or full-size bed. They need a chair, dresser, nightstand, and their bed. The family can come and decorate it the way they want to. It was also very close to me. The staff member was young, but she has been with them for years, and she was very good. They had their places spaced out, and they had a baby center where you can just go and sit.The facility was very nice and clean.

October 18, 2019

By Rita

I visited this facility

Brookdale High Point North was a lock down, it was kind of old, but as she said, it was built a long time ago, and they were trying to paint, and set down new carpets and stuff. It sounds a little dingy, but the staff is super nice. I want to go back there again to check it out. I thought the dining area was really nice, and setup really good for the people. I think once a week, they take the ones in the lock units out, but they have a lot of activities.

June 18, 2019

By NotHappyCamper

I am a friend or relative of a current/past resident

My mother was there and thriving until she started hiding her medication. We told the med-techs and this continued and escalated to the point where they told family to remove her physically and she had to be under doctor's care for evaluation. Even after following their guidelines they refused to do their evaluation beyond 2 weeks which was the 30 day limit, They would not even respond to the case worker from the hospital. Then they refused her based on 'family had plans to move her' which should not be valid case for their accepting her back to the facility which had been paid for the month. By law, we could have placed her there but chose not to...due to their negligence in the medications not being given properly (not left on bedside table) which created this unnecessary upheaval in her life. The management staff had changed 3 times in the short 18 months there...that was the first clue, then the med=tech staff was in constant change of turnover. So sad it could not have worked out better 2017-2018.

April 09, 2018

By her123

I am a friend or relative of a current/past resident

Brookdale High Point North kept going up in price every year, but I talked to them and they finally reduced the price back to what it was and they're going to reimburse me for the last four months. They're absolutely wonderful and have always taken care of my mom. There's nobody better that I've seen, and I've been everywhere interviewing people. They are very good at taking care of her. They haven't missed a thing. However, the cost keeps going up and getting ridiculous. They're getting to the point where I can't afford it, but I love them and they've always been so good to us. When she got sick with pneumonia, they had her at the emergency room that day, and when she had diarrhea, they took her to the hospital. She even choked on some food and had to perform the Heimlich maneuver, so they saved her life. I'm very pleased with them. They've done things above and beyond the call of duty.

August 21, 2017

By Jana

I visited this facility

I liked Brookdale and its people a lot. The single rooms were a little too small, but the two rooms with a little kitchenette were nice. It's clean, welcoming, and pretty. I would put my parents there. They had two rooms that were really pretty and open with lots of windows, but the average room was pretty small. The place was lovely and nice. I wouldn't hesitate to put my parents there because I think they would be comfortable, but they're used to a big house so it's hard for them to move to a limited space. I toured the whole place.

September 26, 2016

By Lee Ann300616

I visited this facility

Brookdale High Point was like a hotel room with no kitchen, and the room only had one closet. The tour and the staff were good. They did invite me for lunch, and the dining room wasn’t as pretty. They were adequate, but weren’t as fancy and might have been a few years old.

January 26, 2016

By KC5

I am a friend or relative of a resident

I'm happy with Brookdale High Point North (Formerly High Point Place). My mother is adjusting well. The rooms are average. The private rooms have more room to accommodate people. The dining room is fine, and the food choices seem to be OK; no complaints there. They have a lot of stuff going on. There's plenty to coordinate with the guests, and they make sure that there's plenty of offerings for them.

December 30, 2015

By Susan118256750

I visited this facility

I visited Brookdale High Point North. It was OK, and the staff was friendly, but it wasn’t a place to put my mother. They didn’t tell me as much activities. The staff was in a rush because they were seeing somebody else right after me. I looked around and the rooms were really small. Also there were people sitting on wheelchairs in the hallway, and I didn’t like that.

June 22, 2015

By Anonymous109285450

I visited this facility

My experience with Brookdale High Point North was very good. I think this would be a good place for my mother to stay. The staff was wonderful. They were very cooperative and helpful. They answered all our questions, and they were really good. The apartments were beautiful, clean, and very well kept. It seemed like they really went the extra mile to keep the place up. This place looked really nice. The residents seemed to be very well cared for and active. I did not eat there, but the dining facility looked very nice. They gave me a muffin, and it was delicious.

March 25, 2015

By Concerned Nana

I am a friend or relative of resident

Would not recommend unless your loved one needs no care, only meals and medications. Facility is beautiful but care is not. I felt like most of the staff did not care and had no idea how to work with elderly. Things promised were never done and were met with poor excuses. Aides were often seen just sitting doing nothing. Administration and leaders changed with no warning or explanation. Administration was no help when problems occurred. Communication from one staff member to another did not seem to occur. It was difficult to get laundry done. I felt no caring or sense of competence from RN in charge. Yes, this is an assisted living facility, not total care, but promises should not be made if they won't be carried through. I think there were a few people working here who did care, but they were few. I do not think staff are trained properly. Very concerned.

Provider Response

We appreciate you sharing your concerns with us. Please be assured the safety and well-being of our residents is our first priority and we share their concerns as well as the concerns of their loved ones. We would welcome an opportunity to discuss it with you personally and hope you will call us at 877-400-5296.

January 09, 2015

By Linda99513750

I visited this facility

I visited High Point Place because thought it would be better if my mother could move closer to me and if I could find something cheaper. But they do not offer skilled care, and at her age, I thought that she would need skilled care sooner than later, being 98 years old. I want something that would transition from assisted living to skilled care if she needed it. I thought it was a beautiful place, but the people looked a lot younger than my mother -- even though she gets around well -- and I didn't think she would be comfortable there. It just wouldn't work for her. It was a nice place, yes. I met with one man from the staff, and I thought he was knowledgeable. The people that lived there seemed like they were happy. It would be an ideal place for my mother if she was younger.

August 27, 2014

By Caring93163450

I visited this facility

High Point Place was very nice. The people were nice and friendly. They have different activities going on. They showed me two rooms: one was like a semi-private and one was a private room. I prefer a private room. They were working on it. They were painting the room and getting it ready. I didn’t eat there, but I saw the menu and they had a couple of choices for desserts and beverages. I would probably recommend this facility to others.

May 31, 2013

By LaDora

I visited this facility

I visited High Point Place and the place was much newer and very nice. The cleanliness of the place was just impressive. I didn't necessarily feel like I was in a nursing home. The nurses there were very attentive.

March 19, 2013

By Sarahgild

I visited this facility

I recently visited my loved one. She was very happy. Staff and Management are great. Very nice people.

February 15, 2013

By Careneeded

I am a friend or relative of resident

Relative of mine lived there a few years. I saw a slow decline of the attentiveness and care during that time. Staff turnover seemed extreme. Belongings disappeared at the end of the stay never to be returned even after multiple calls and visits.

June 02, 2012

By QEII

I am a friend or relative of resident

Staff overturned constantly, personal belongings disappeared, lack of staff was always noticable. Pretty surroundings do not equal good care.

August 02, 2011

By jksmith77

I visited this facility

Even though the place is beautifully built and well constructed, I had a very bad experience. It took me forever to be seen and then the receptionist acted like she had something better to do. She gave be a brochure and told me to fill out an information" care and someone would be in touch with me soon. It is like they did not even want my info. I did not see much from staff or patients and therefore I am giving this facility only one days. They were either too busy or just did not care.

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Services and Amenities of Brookdale High Point North

Room and housing options

Companion Suites: Yes
Studio Apartments

Dining options

In Room Kitchenette
Dining Room Shared Meals

Features

Beauty Barber Shop
Resident Transportation
Party Space
Garden And Patio
Resident Parking
Security Gate

Cleaning services

Housekeeping

Technology and entertainment

Cable In Rooms

Health services

Skilled Nursing
Medication Management

Activities

Offsite Activities
Religious Services
Fitness Room

Guest services

Overnight Guests

Diet

Low Fat
Low Salt

Languages

English

General

Minimum Age: 65
Pets: Yes

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About Brookdale High Point North

Brookdale High Point North provides assisted living residents with lifestyles, housing, and services in comfortable surroundings combined with exceptional amenities, programs, and care. Through Brookdale's signature Personalized Assisted Living, we customize our care offerings for the individual. This allows each resident at our community the freedom and opportunity to make choices that will ease their lifestyle transitions. Residents enjoy life with the support they need, coupled with the appropriate accommodations as their needs change.

We promise Respect for Individual Preferences by offering personalized care needs and providing an atmosphere that encourages each assisted living resident to live in health and longevity. We also offer special housing and care options for those who require assistance with the activities of daily living such as dressing, bathing and assistance with medication. We offer graduated levels of care based upon the individual need of residents, as determined by our continual assessment process. We are dedicated to enriching the lives of residents every day with signature services for those who value their freedom and independence, but desire or need services providing them with the highest level of quality, care, and value.

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General

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