Brian Center Health & Rehab Hickory Viewmont

This facility should be closed permanently. A family member was there for 17 days before being transferred to the ER for emergency dialysis treatments. He also had horrific infections and had lost 12 pounds since being admitted. We were told by a staff member of the hospital to never return him to this place. He was moved to a 5 star in Catawaba County and it was wonderful.

I lived here for 2 1/2 years & I hope I never see this place again! As of now, a new Administrator is badly needed. She doesn't know what she's doing & no one likes her, even the staff. I worry a lot about my resident friends I had to leave behind!

My sister was at Brian Center Health and Rehabilitation Hickory Viewmont, and we did not like it. The staff was not good. They had attitude problems, and they did not do their work on time. In my opinion, they were incompetent. It was old, and it smelled bad. The rooms were small. They needed to upgrade everything.

My dad was at Brian Center Viewmont for about 2 months for rehab before he passed away. We knew it was going to be an up hill climb but his doctor felt he could recover. I had mixed feelings as I felt patients were overly medicated, that requested changes did not happen quickly unless you went to the Director who I found to be very helpful and willing to listen to me. I had to stay on top of everything. There were great staff and lazy staff. Weekends were the worst as I could see staff congregating around the nurses station and lights on up and down the halls which meant a resident needed assistance. There is little to no stimulation for the residents outside of a few activities for those who are the most mobile. I felt staff made a lot of assumptions on what I thought and felt and stated them in their documentation. Much of it was incorrect. This facility has the potential to be a better facility but residents seem to be on the bottom of the totem pole when it comes to providing them with extras. These are vulnerable people and the smallest thing is huge to them when it is taken away. If patients can't feed themselves on some days, no one stepped in to feed them or make sure they ate. There were days when my dad thought he had eaten but he hadn't. He lost 17 pounds. They finally moved him to restorative dining but by that time the weight loss was more than he could recover from. Everything seems to be based on money which directly impacts the residents. I did not like that. I continue to visit those residents who I came to care about. They love visits and everyone should pay attention to what is happening to our elderly. I will say the facility was very clean. Most rooms are shared and I will say I think they try to match compatible people with each other and were willing to change if something different was available that might work. There needs to be more outside activities, trips for these residents. Many could benefit from that exposure but this is where I felt staff was too lazy to make it happen.