The Crossings at Steele Creek

I visited Wickshire Steele Creek, and the establishment was very, very clean. The people were very knowledgeable and very professional, and I appreciated the way that I was treated as I went on the tour. The room was a good, average room, they supplied a television, and it had a handicap-accessible bathroom.

The rooms are small with hard surface flooring. The rooms are not cleaned often, unless done so by my mother. Some of the staff is awesome, while the other half needs to attend some type of customer service training. The food has gotten better, but at times it can be frustrating having to wait for everyone to be served. For the amount of money being paid to places like this it seems one would be able to get better service. The one thing that was the most frustrating was the doors are almost always locked. Trying to enter or exit is sometimes impossible since you have to track someone down to let you in or out. While I can understand the safety aspect, give the codes out to immediate family members only.

The Crossings at Steele Creek seems to be very organized and clean, and has a friendly atmosphere. The staff seems to be friendly and the person who gave us the tour was good. I like the layout of the place since it's not too large nor too small and manageable for the residents.

I'm not really happy with The Crossings at Steele Creek. My mother sits in her room all day looking out the window and they're not doing the activities like they promised. She had lost her remote control and it took them forever to find her another one. I went in there and she's sitting in there still looking out the window, which is all she's been doing. Where she's from, they had activities pretty much all the way until 9:00 at night. This place, by 8:00, everybody's in their bedroom going to bed. Most of the people are very polite, but they don't seem to be making an effort to do any special things for anybody. The grounds are beautiful, they're topnotch and it's the cleanest place I've been in. Other than that, I don't think the service is very good. They do some activities, but they're not doing 100% like she had before. I had asked them to get a Wii. They had promised me that they would have the Wii game and they would be playing with her, but not one time have they gotten it out. She's been there four months now. It's a bit expensive for what she's getting.

We liked The Crossings at Steele Creek the most. It was pretty impressive. What I liked best was that it was modern and new. The staff seemed knowledgeable. The place was definitely clean. I met some of the staff, and the person at the front desk was very helpful.

I didn't like The Crossings at Steele Creek because it looked more like a glorified nursing home. The rooms looked like hospital rooms. It wasn't what I was looking for. If you wanted a nursing home, they can provide the services that you need. They encouraged their residents to participate in the activities.

The Crossings at Steele Creek is newer and cleaner, and we like the location. They don’t have a lot of activities on the memory care side, but they have quite a few people that come in and sing and perform on the assisted living side. They’re giving three meals a day and snacks. They follow the state minimum, but I don’t think they have enough staff. The state minimum is one person per eight people, and there’s no way in an eight-hour shift that one person can handle eight people with bathing, dressing, and help in feeding; one person can’t do that. They need to have more help than just doing the state minimum.

The Crossings are very nice and work hard. I furnished the rooms myself for my husband. The community is clean. The food sometimes is good and sometimes not. They have crafts, bingo and they do some outings. I like the facility.