Regency Retirement Village is nice. They pull the residents out of their rooms and have them come downstairs and do activities instead of having them just sitting in their rooms. They try to keep everybody cleaned up, which isn't easy, so my mother seems happy there.
Regency Retirement Village - Pineville
Offers Assisted Living and Memory Care
22 Reviews
9120 Willow Ridge Road, Charlotte, NC 28210
Call
(800) 385-2527
Reviews of Regency Retirement Village - Pineville
Assisted Living Reviews for Regency Retirement Village - Pineville
August 31, 2018
I am a friend or relative of a current/past resident
October 19, 2017
I visited this facility
The Regency at Pineville has been my home for the past 5 months. I have felt very welcomed here since day one and both staff and residents have been incredibly friendly, compassionate, and loving. Staff members are also knowledgeable as to safety policies, procedures and nursing practices. They are also nurturing and take time to make sure that you are professionally and humanely taken care of. I have also been impressed with privacy considerations, food preparations for both kitchen and cookout events.
New employees such as Doctors, Nurses, Medical Technologists, Ombudsman and Department Managers, have all been introduced to us along with providing information about matters such as Medicare.
My Sister-in-law has mentioned all of these same things to me as well and how happy she is that I am here.
I love it here! This is just a warm, great and comfortable place to find yourself.
July 13, 2017
I am a friend or relative of a current/past resident
I can't say enough good things about the Regency. They have cared for my mother like they would their own. I came in stressed out and unsure and the girls who toured me were thorough and went above and beyond making me feel comfortable. They loved on me and my mom and immediately put us at ease. Everyone we met, from housekeepers, to laundry personnel to kitchen staff and the nursing staff.... I can't say enough positive things about them! The transition was difficult for a few days, but they surrounded us and eased it and I would without hesitation recommend this community to any and all.
May 05, 2017
I am a friend or relative of a current/past resident
The staff, from top down to resident managers to activity director to med tech to aide are all gone after new owners took over in July 2016. . I would not recommend this place.
April 07, 2017
I am a friend or relative of a current/past resident
My father recently moved into Regency, and it's been amazing!!! The staff is kind and helpful. His meals are great! There's always an activity for him to join in on! And it's given him his sense of purpose back in life. Knowing he is here, safe, well looked after, by good, caring people - is a gift to our whole family. We highly recommend!!!!
February 03, 2017
I visited this facility
I visited Regency yesterday with my Mother and found it to be very nice. The staff were friendly and our lunch was good. The pricing is competitive and they really wanted to understand who my Mother is to make sure she gets what she needs. We have chosen Regency because they were the best of the 3 Charlotte facilities we looked at!
January 26, 2017
I am a friend or relative of a current/past resident
The food is awful, eat there a few times before u decide on this place.staffing is minimal,had problems with caregiver's and mgmt.things going missing,etc with minimal response from mgmt. Place is clean and has good activities director.That is it.
January 22, 2017
I am a friend or relative of a current/past resident
The staff has a huge turnover, therefore they don't know their residents needs very well. I have a loved one who has been there a little while. She has sat drenched in her own urine because no one came to help her to the bathroom. I happened to come in and she was crying. I found a caregiver sitting at her station just down the hall, drinking a soda. She said the call button system wasn't working properly that day! I will not put up with this, there is no substitute for family members checking on these residents. FYI
December 05, 2016
I am a friend or relative of a current/past resident
Regency Retirement Village - Pineville is very nice and clean. So far, I'm satisfied with what's happening. The staff is very friendly. Mom's room is a studio. They have games, people coming in, Checkers, execises, Bingo, Bridge, and outings. They were a little slow responding to some of Mom's needs.
November 13, 2016
I am a friend or relative of a current/past resident
Regency Retirement Village - Pineville is a clean place, but they need more staff. Mom goes to Church services if they have it, and somebody comes and plays the piano for the residents. The staff is not all on the same page. Some staff do not know what the other staff is supposed to do or what somebody said.
November 13, 2016
I am a friend or relative of a current/past resident
Regency Retirement Village - Pineville is in a secure location, and they have activities that are conducive to my brother. They have a calendar of different activities for social interaction, and each day is a variety of things to do. They serve 3 meals a day and snacks. The staff is easy to approach. They provide transportation if my brother needs to go to his doctor's appointment. The place is spacious, nicely decorated, and clean.
November 10, 2016
I visited this facility
We took my grandpa here to visit with the Memory Care area. While I thought it was a nice delightful area, its just one long hallway. Everyone in the memory care seemed worse off than my grandpa. The place was very quick to take our money and wanted to have him in the memory care section. Costing over $6000 a month! No one ever gave us an actual price for the room he would get which was annoying. Then after touring another facility, that nurse stated that she thought my grandpa didn't even need memory care. Which upsets me even more how quickly this place was to have him sign up for the room. The decor is pretty dated. Food was alright, as expected. They really talk up their activities which is a shame considering the memory care residents don't actually participate in most of them. If we are going to spend that kind of money, I want to feel like it's worth it for my grandpa. Unfortunately I didn't feel like it worth it here. I felt like we were just dollar signs to them to fill their last unit space.
October 21, 2016
I visited this facility
Regency Retirement Village - Pineville was nice, clean, well maintained, and seemed like it had a nice staff. The rooms seemed fine.
August 12, 2016
I visited this facility
I did not like Regency Retirement Village - Pineville. The staff was friendly enough, and it was clean but seemed dark, old, and needed renovation. A large portion of the residents is in assisted living, so that the independent living portion of it is rather low. The rooms seemed shabby. The arrangement around the interior of the courtyard was very nice. The individuals who showed me around were very pleasant.
Provider Response
Thank you so much for your comments we value your input. I am very happy to read that you had a good experience with our Community Team they work very hard to provide a positive experience for our residents. Our community is 100% assisted living we do not offer independent living apartments. We recently purchased the community and do have plans to update the community in the future. Thanks again for your feedback! Andy Blalock VP Sales / Marketing
December 20, 2015
I visited this facility
Regency Retirement was clean, and they had a lot of meal choices. I spoke to some of the residents, and they seemed welcoming. It was a very pleasant experience walking there. The staff answered all my questions.
December 16, 2015
I am a friend or relative of a resident
My mom is in Regency Retirement Village. Her experience has been wonderful. I am impressed that they are able to take care of her needs. She is enjoying her accommodation very much. I have eaten there. The food is very good. My mom is in a reading group. They bring in people for different speeches. They have ministers that come in on Sundays for their devotion. They have a nice dining room. She likes bingo and card. There is a lot to be involved in.
October 28, 2015
I visited this facility
The sales director has really stayed on top of me! They just called and checked in, even sent gift cards, and really followed up to see how I was, had I located anything, etc. No one else has done that. What I also liked about this particular community was that they have what they call a shared apartment -- a suite for two people where there is a shared space like a little kitchen area and bathroom. This place was the most reasonably priced of all the places I've checked out.
August 20, 2015
I am a friend or relative of resident
I placed my mom in Regency Retirement Village in her final years, the staff there were warm, caring and loving towards her. The care was exceptional, the staff happy and responsive to her needs.
February 27, 2014
I visited this facility
Regency Retirement is a community that does assisted living as well as memory
It's a larger facility and very loud. We went on a tour of the actual memory care unit. It was a long straight hallway. The community area was very small. The staff didn't seem attentive as in the other places. They didn't seem to interact with the residents.
February 27, 2014
I visited this facility
Regency was very positive and it had a very homey atmosphere. The folks that we had run into in the hallway started a conversation with my mother. It was a little larger than what my mother would like. It had about 90 guests, however she seemed to like the facility. She also liked the room sizes there.
May 30, 2012
I am a friend or relative of a resident
I have nothing but great words to say about this facility and its owner, Mary. She really puts her heart and soul into this facility and it shows not only by the level of care provided but also in her willingness to help others. The facility is always clean, always smells delightful and the home cooked meals are absolutely amazing. There are many activities and whenever I visit my grandmother she seems to always be doing something different. I love the fact that my grandmother is well taken care of and I can have the piece of mind that she is in great hands. The staff at the Regency Retirement Village are always polite and very understanding to each individuals needs. My grandmother was living alone before moving into the Regency Retirement Village and I urged her to give it a try after having a few accidents at home. I can rest easy now that she has friends and a wonderful staff to always be there for her. Thanks again Regency Retirement Village for all the care and service you proveide
Memory Care Reviews for Regency Retirement Village - Pineville
November 09, 2018
I am a friend or relative of a current/past resident
The facility is dirty. Currently there are over 100 violations from the County and the State. There was actually a segment on local news about the list of violations.
The staff are always changing and in my opinion, not well trained at all with the exception of a couple aids.
No activities in Memory Care. Very few in Assisted Living.
Management has changed numerous times in our almost three years there. Very poorly run.
Would not recommend. Many residents have moved out or in the process.
Costs for Regency Retirement Village - Pineville
Services and Amenities of Regency Retirement Village - Pineville
Costs
- Rent Plus Care Fees
- Entry Fee
- Fee Structure Extra: We Offer A Month To Month Rental
- Assisted Living Starting At: $3965/month
- Memory Care Starting At: $3065/month
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
- Companion Suites: We Offer Companion Suites
- Studio Apartments
Dining options
- In Room Kitchenette
- Dining Room Shared Meals
Features
- Beauty Barber Shop
- Computer Room
- Resident Transportation
- Coffee Shop
- Party Space
- Tv Room
- Garden And Patio
- Resident Parking
- Features Extra: Library, Fitness Room/Gym
Cleaning services
- Laundry For Linens
- Private Cleaning Services
- Housekeeping
- Laundry For Clothing
Technology and entertainment
- Cable In Rooms
- Wifi
- Technology Extra: Emergency Call System
Health services
- Medication Management
- Physical Therapy
Activities
- Offsite Activities
- Music
- Games
- Stories
- Religious Services
- Lectures Discussions
- Book Clubs
- Wii Sports
- Fitness Room
- Yoga
- Gardening
- Cooking
- Arts And Crafts
- Activities Extra: Computer Class
Financial guidance
- Va Benefits Consultation
- Financing Advice
Guest services
- Guest Parking
- Guests At Mealtime
- Overnight Guests
General
- Resident Capacity: 119
- Minimum Age: None
- Pets: Small Pets Allowed
Range of services
- Physical Therapy
Licenses
- State Licenses: HAL-060-073
About Regency Retirement Village - Pineville
Regency Retirement Community is the Charlotte retirement community offering independent and assisted living apartments. We offer the perfect residential alternative when the little things your loved one normally took for granted start to become major obstacles in his or her daily life. At Regency, our residents find the needed assistance without giving up independence and privacy. Our goal is to offer much more than assisted living housing and services to our residents. We strive to provide an exceptional retirement living experience. We offer you plenty of opportunities to be active and social, while respecting your desire for privacy. You live your life as you please, and our job is to help you do so.
Regency Retirement Community is a graciously appointed residential community designed specially to meet the needs of seniors. With a choice of spacious studio, one bedroom, or two bedroom accommodations, residents are free to enjoy the company of others, participate in meaningful activities or simply relax and enjoy a leisurely way of life.
Map of Regency Retirement Village - Pineville
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