Charlotte Square

They were very friendly, efficient, and clean at Charlotte Square. They were helpful as far as the paperwork, and it’s a community where they do accept Medicaid; that was one of the things that we were looking for. I liked the location. It’s close to my home as well as to my office, and the residents seemed to be enjoying their atmosphere.

Charlotte Square was a nice facility. The lady who we met with was very helpful and very nice. I saw the rooms in the memory care unit; they were clean and big enough and looked very nice. I saw some of the residents in the common areas laughing, singing, and dancing with the aides, and they looked like they were enjoying themselves. It was really nice. It's very peaceful there and not crowded.

Charlotte Square is a very nice place. We looked at several other places, and this was the best. They run a very good facility. The administrator is excellent. The facility has been there twelve years, and she's been the administrator all that time. The staff is excellent, and the kitchen staff is excellent. It's just a top-notch facility. The rooms are just wonderful, spacious, even the ones that are semi-private. They also have private and what they call a suite with two bedrooms. They have lots of activities. They have different groups coming in, bingo, puzzles, sit-down exercises. The activity director, Sheila, is excellent. It's very clean, and it's very bright inside. The halls are well lit, and the hallways are large enough to even have two wheelchairs across and even a walker. The dining room has lots of windows. It's not like an institution at all. It's like a resort. The common area with a lobby has a porch all the way around it, and the ones that can go out can sit in the rocking chair.

I visited this facility with a friend who was seeking care for her elderly father. It's a really pretty facility, located in a gorgeous and convenient part of Charlotte. The atmosphere upon entering the facility was great. It was neat and clean, without odors. The reception staff and admissions staff we spoke with were extremely friendly and several members of nursing smiled and said hello as we walked through. The atmosphere of this facility was further enhanced by some lovely piano music and I also saw several residents participating in a group activity. The grounds were also lovely and well manicured, with plenty of outdoor space for residents to enjoy. My friend and I toured the memory unit and really liked that, though it was a locked and secure unit, it didn't feel like a locked and secure unit. The hallways were in an atrium like setting, allowing for plenty of natural sunlight and giving almost an outdoor feel to the area. I did see a couple of residents wandering the halls but they looked happy and not lost. I also saw one staff assist a resident in a very respectable way when she appeared to be looking for her room. It was nice to see the staff offer assistance but still respect the resident at that individual's greatest level of independence. That is something I think is lacking in some other memory units. Ultimately, I would have to say that I would highly recommend this facility. It has a great atmosphere, friendly staff, and good amenities to allow for a more home like feel.