Brookdale Carriage Club Providence
5804 Old Providence Road,
Charlotte, North Carolina 28226
3.8
(50 reviews)
$3,845
3625 WILLARD FARROW DR, Charlotte, NC 28215
2.4
(10 reviews)
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Brookdale Carriage Club Providence
5804 Old Providence Road,
Charlotte, North Carolina 28226
3.8
(50 reviews)
$3,845
2.4
(10 reviews)
Facility
4.3
Staff
2.6
Food
3.0
Activities
3.7
Value
3.3
avoidatallcosts
1
|
August 6, 2022
When my mom fell and broke her pelvis and needed to go for physical therapy, I did some research and was excited that Asbury had an available bed. Reviews were good but my experience was not. The communication between team members is awful AND the communication between family and team members is horrible. After being at the facility for 6 weeks I encountered numerous incidents that disturbed me. Doctor didn't know what was going on and only did additional testing when mom was rapidly going downhill, and I requested bloodwork to see what was going on. Mom was not eating or drinking and because of poor communication it was not noticed as a major problem, so her kidneys were beginning to shut down. I requested she be taken to the hospital. After some IVs, she perked back up and is now in a facility where they are working with her and know what they are doing AND have great communication. BASED ON MY EXPERIENCE WITH ASBURY, I WOULD NEVER RECOMMEND THIS FACILITY TO ANYONE. I could go on and on about the problems but will just leave my review as is.
PhyllisAnn
1
|
August 17, 2020
The facility is beautiful. The administrative personnel are great. The care is horrible!! A few CNAs are caring and compassionate, but most are unconcerned, indifferent and unresponsive to patient needs. I would never consider being in Asbury again, nor would I ever recommend it to anyone!
JJ Jones
5
|
April 13, 2019
My mom is in her 4th week of rehab at Asbury, and though no place is perfect, this place is practically perfect in every way. (I will do the best I can with names.) The doctor (Gambino) and physician's assistant (Eickert) are extremely approachable, caring, kind, and competent. The head of Rehab (Steve) is a caring, efficient, and a good listener. The therapists are brought in from a single outside agency (which as an SLP myself, I prefer) If a therapist's personality doesn't mesh with a resident, there are other therapists. The only negative we faced was having all of the therapies at once in the mornings and nothing all afternoon, though activities are offered. The food is "restaurant average" to 5 star amazing with 2 choices for each meal... and they will fix a grilled cheese any time for a picky eater. Asbury also gives one meal per day to a resident's guest which makes the dining hall feel more like a restaurant... and I have never eaten a better Reuben on artisan bread, egg salad on croissant, or clam chowder. ANYWHERE! The nurses are stellar and responsive. The CNA's are mostly on task and available. The rooms are new, clean, PRIVATE, and 1st rate. Kristen, our case manager was always available and accessible. Transportation is provided at no cost to outside appointments. The receptionists are all so warm and engaging, but getting into the various locked wings could be less challenging. Staff have to go out of their way to let you in and out, and they are not always available. By telling the receptionist which hall you are heading to, helps them be more aware to admit you remotely. The Chaplain, Denise, is warm and caring. Blondie, the therapy scheduler, and Sean in the front office are professional and efficient. Giving respect to the staff (as one should) pays dividends!
ffrmh
2
|
January 5, 2018
While the new building is attractive, the level of patient care has suffered. My father has been using a broken wheelchair for over four months, despite repeated requests to address the situation. If I were not able to visit daily to check on him, I would transfer him to another facility.
Ivermectin
3
|
January 5, 2018
Waited forever for move into new bldg. Looks like ski resort, very nice inside, but too much money spent on knickknacks and furniture that residents can't use, often too high for them to even see. It has the air of "Don't let this look like a nursing home." More money should have been put into extra, much needed staff. Already structural problems in new bldg coming to light, such as plumbing defects causing major upheaval, sometimes dangerous. Staff not considered when designing their work spaces and that has been problematic. Overall, most staff seem to love the residents and do well, but seeing a lot of double-shifts being worked and morale seems to be dropping. Families of residents should have more contact with admin and more of a voice in getting things straightened out.
Smsclt
1
|
January 23, 2017
My mother stayed one night and i had her taken out. When you visit, to check it out, they show you this spotless, nicely done room. It is a bait and switch scheme. No one comes quick enough when called, room was filthy so I had to clean it. No way! Took her home with me next day.
Health
3.0
Overall
4.0
Quality
5.0
Staff
2.0
Asbury Care Center is a Senior Living provider in Charlotte, North Carolina that offers residents Nursing Homes services. Contact Asbury Care Center for more details on services and rates.
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