The Stratford

JB

I was visiting a friend for a year at the Stratford and witnessed the short staffing as well as the horrible meals they serve the patients. I am sure like most places like this it is all about maximizing profits and not about elder care. The whole facility would gather outside cafeteria waiting for doors to open, then meals served very slowly with very small glasses of tea or water What looked like a thin steak um slice in a stale hoagie role, one nice lady who sat at the table usually turned down meals for a bowl of rice crispies and I can't say I blame her. If you ever have to put your loved one in a facility, stop in at dinner time mid week for a Suprise visit not a scheduled visit.

Hampton

My mom has moved into The Stratford. I chose that place for her because, number one, it is in Chapel Hill, and that's where she grew up, she has classmates there, and she has her two sisters there, and I was thinking that will make it easier for them to visit. Number two, as far as the facility, it is a good size, not too small and not too large, and their one-time community fee was not as exorbitant. My mom is in a shared room. It's nice. It has a sink and a bathroom within that shared space. The caregivers and the administrators are attentive. They seem to be active. They are on par with everybody else. I looked at the activity board and the activities would be the typical stuff. They have exercise, socializing, card playing, and some kind of little activities. It seems there's a weekly outing like to botanical gardens and that kind of stuff.

James Forbes

I am a friend of a resident who was placed by the state in the Stratford. As a neighbor, I discovered that my friend had dementia and was unable to pay her utility bills and conduct adult activities. The state placed her in this facility and assigned a guardian. She was admitted with only the clothes on her back. The state sold her house, car, and all belongings to pay for her care. Assigned to a bare bones room with no no personal clothing, I allowed her to select a wardrobe from LL Bean and Landsend, her favorite clothiers. In addition, I bought a recliner, reading lamp, chest and end tables. She was also provided with a radio and echo dots, which she thoroughly enjoyed. After the the Covid restrictions were relaxed, I discovered absolutely everything was gone, even her collection of crosses. The director told me my friend leaves possessions around and the large items may have been moved to the basement. She advised me to put labels on the replacements and take pictures, which I have done. Since she is a devout Catholic, I take her to Mass each week. and my wife washes and styles her hair. Maryann is dressed in old clothes that do not fit her. When I ask that she wear the clothing marked with her labels, I am told they have no control over what she wears. Many of the personnel are rude beyond belief. I have met some that are courteous, professional and caring, but they disappear after a few months. The rude ones seem to last. We have been banned from taking her to church in the future. Last week it was bruises, this week because she comes back drunk . I am so sad that my friend must spend her final days in this place. Please consider this review before you assign a loved one.

sgtpep57

The room stinks The staff have their favorites and I'm not one of them. They are just making my life even harder then it was The food so far, bad just bad

suprised

Had been visiting a relative there and am shocked at what happens here. In the dining room and in general. The medicine givers seems to have no regular schedule and are overworked. The few meals I have seen are horrible, dirty table cloths utensils as well as glasses. I was shocked to witness a girl pick up the plastic glasses with her fingers in each glass to put ice in them. Several residents say the food is getting worse. Power goes out and there is no backup generator or emergency lighting. Residents,many in wheel chairs have to push heavy doors open to enter the courtyard.Love to see a local new station visit here. Do Not place your loved one in this facility. They must clean up their google reviews.

Betannia

Avoid this place. Bad management that is unresponsive to concerns. My mother is often left with nails not cut for months (unless we do them). She has alzheimers and forgets to wash, hence feces get trapped under her nails and fungal growth sets in. Many residents who defecate are left soiled sitting around in their poop. Laundry room is too small, thus staff cannot keep up with dirty laundry. Memory care patients are in a prison. They never get to leave the building or are taken for walks. They do have a separate enclosed courtyard but that is neglected. Do not be fooled. The plants in that courtyard have been brought in by a volunteers---who also care for them. Ditto for the wall art. Birdfeeders etc. The management only spends money on the areas visitors see. Staff do not encourage memory care patients to at least get to the enclosed courtyard for fresh air. Rather, the staff use it for themselves when they want to smoke. There are some very good staff here, but the good people get demoralized by what they see. Hence, lots of staff turnover. If we could afford it, we would take mom elsewhere.