Brookdale Bassett Road

Offers Assisted Living

21 Reviews
245 Basset Rd, Williamsville, NY 14221
Call (844) 325-8230
Brookdale Bassett Road (844) 325-8230

Reviews of Brookdale Bassett Road

21 Reviews Write a review

Assisted Living Reviews for Brookdale Bassett Road

December 10, 2014

By Janet97247350

I am a friend or relative of a resident

Dad has been at Basset Manor for about 3 to 4 weeks now, and he's doing very well. The moment we walked in the door we felt welcome, and we felt the warmth of the people that work there. We talked to some people that had relatives who lived there previously or were currently living there, and it was just a positive experience in general. Dad has met some nice men who has had conversations with and shared meals with, and they have a wonderful veterans group that has been welcoming to him, so he's getting settled in. I'm very pleased with them. The place was more like a house than an institution. It was warm; it has a living room, an aquarium, a bird cage, people watching TV, and playing cards. It was very nice. They have wonderful, home cooked food on-site. I had a couple of meals with dad. His favorite thing is the breakfast because he gets a hot breakfast every day. He's gone to the veterans group a couple of times, but he's not really a joiner, and he's a little bit solitary. So I don't believe he has joined them tin anything other than maybe watching TV or movie.

December 06, 2014

By Barb21

I am a friend or relative of a resident

My mom is in Emeritus at Bassett Manor for a few months now. I look at a few places, and Emeritus just feels right. The rooms are small, but they are adequate. My mom didn't like it at first, but after two or three months, she realized that this is the best place for her to be. It is a wonderful place. Everybody is just very nice, and they get along with the activities. My mom goes to choir and chapel. She plays cards and bingo. They do exercise, and they go for ice cream. The grounds are clean and well kept. The staff is very friendly. They know my name, and everybody knows everybody's name, so it is amazing. I don't even know how they go through a hiring process to make sure they are choosing people that are that caring. It is wonderful. It is right next to Bassett Park, which is quiet, and there is a church on one side. It is clean, and it is everything that I expected. I never taste the food, but my mother loves it. She cleans her plate all of the time. I will most definitely recommend them to relatives and friends.

September 29, 2014

By Caring87429450

I am a friend or relative of a resident

My mother was in Emeritus for awhile. We never really cared for the place. It wasn’t the staff -- they really helped my mother and stuff -- but the management in place was terrible. They did not know the procedures of when they sign the patient out. They did not give her medications. There’s nobody at the front desk. They have a media room, movie nights, and exercise class. Mother said the food was good, and her room was very clean.

August 15, 2014

By Caring91812150

I am a friend or relative of a resident

We chose Emeritus at Bassett Manor because it was close to family and it was clean. We like it. My experience with the staff is fair. Communication is an issue, though. They don't communicate with each other very well. Their rooms are smaller. With regard to the food, my uncle says it is fine. Food is good. He also likes the activities. He often goes for the activities. They have a good amount of them.

April 11, 2014

By Geraldine10

I visited this facility

Emeritus at Bassett Manor was fine. It was very clean. The staff was very friendly. It's very expensive; I can't afford it. The facility itself is big, but they have small one-bedroom apartments that I can't live in. It's not adequate for me. I wanted them to have a swimming pool too.

April 11, 2014

By Bonnie28

I visited this facility

We were at Emeritus, which was really going to be our first selection. Their population was a little bit higher. The rooms were very nice. They had private baths, but the cost was a little bit more than we could afford. Their religious life wasn't available other than for Mom to get maybe a ride or to go with someone to a church that was just down the block. That was one of the bigger decisions that we had to make. The staff was very nice. Everything was very, very nice. They had movie night. They would have been my second choice.

March 27, 2014

By Gail22

I am a friend or relative of a resident

Emeritus Bassett Manor was very helpful. I was really impressed with the way the staff is loving towards the residents, its cleanliness, and efficiency. I think they're running a little short lately. But the food is excellent, and the only complaint they have had is that the food is too good. Dad's room is very nice, and they keep it very clean for him. I'm impressed with the activities that they offer. They try to encourage him to take part. I like the compassion that the staff has for the people.

November 27, 2013

By Caring74543450

I am a friend or relative of a resident

It's been a month now since my mother is at Emeritus at Bassett Manor. My mother has adjusted really well. She really liked the facility. The rooms are just adequate. They have all kinds of activities like bingo.

June 26, 2013

By Caring5368

I am a friend or relative of a resident

I was impressed with Emeritus at Bassett Manor. My mom stayed there. It was very clean and everybody was very friendly and caring. I would recommend this facility.

May 11, 2013

By Don8

I visited this facility

Both of the facilities that I visited were very nice. Everything was great. I particularly liked Emeritus at Basset Manor. It was all one-story, and it seemed that there was a great deal of help to get you in and out to dinner and to various meals, or things of that nature. It would be nice to put my grandmother in there, but the cost was way too high and totally out of my budget. I thought it might work for my wife. She doesn't need a lot of care or a lot of room and it was a home away from home.

September 17, 2012

By caring9111

I visited this facility

Price was not the only thing that made me choose Emeritus at Bassett Manor. It was the cleanliness, the staff's reception when I walked in the door, and the location, so it's based on that. The residents all seem fine.

October 10, 2011

By MelissaL

I am a friend or relative of resident

My Grandma entered this facility a week ago and it is very likely we will remove her. (Needless to say this will be another really difficult transition, as moving in was a big decison). She was neglected from day one - crying in her room waiting for someone to help her undress. There was no orientation on what to expect. No care plan was given to my family after it was requested. She wanted to meet others, but didn't know where to go and there was nobody to help her. Timelines and personnel have constantly changed. She now sits in the doorway so she doesn't get forgotten. They have changed her table seating 3-4 times in the past week. I believe they are overworked, but to go through this difficult decision and have your worst fears of neglect realized is heartbreaking. They listen to our issues, but yet things have not changed appreciably. I want to warn others to reference check residents; maybe our situation is particularly difficult and others have had better luck...but it is not working out well for us.
Provider Response

Melissa, This is terrible to hear and far from the type of experience and service we aim to provide our seniors. I'm very sorry to hear that your grandmother is enduring such a difficult transition. I hope that we can work together and discuss what happened. Please give us a call at (800) 429-4828 or visit our website at More than anything, we hope to hear from you and find out how we can make your grandmother's experience better, be that at our community or at another. Thank you.

July 27, 2011

By Caring260495

I visited this facility

Upon my arrival to tour this facility as a possible home for my mother I had a somewhat alarming experience .One of the residents was in the parking lot trying to get into a parked car.An aide quickly came to escort the resident back into the facility.I overheard her telling fellow staff members that she had retrieved keys from a fellow staff member and was trying to unlock the car doors.Although I was happy to see everyone was alright I was not at all comfortable with my Mom being there. While on the tour I was taken through a residents room who was in the memory care unit.This particular residents closet doors were broken and bulging out not at all what I would deem acceptable for my Mom to live in.Very disappointing considering my phone conversation while setting this appointment was very helpful and pleasant.
Provider Response

We appreciate your feedback, regarding your recent experience with our community. We take great care to ensure that our community is safe and comfortable for our residents, so it's definitely disappointing to hear that your experience was less than expected. However, nobody is perfect and we always seek ways to improve. Please feel free to give us a call at (800) 429-4828 or visit our website at We hope to hear back from you soon and get more details about your recent experience. Thank you.

See all Assisted Living reviews (21) See fewer reviews

Photos of Brookdale Bassett Road

Services and Amenities of Brookdale Bassett Road

Room and housing options

  • 1-bedroom apartments
  • Companion Suites: We Do Not Offer Companion Suites
  • Studio Apartments


  • Respite Care
  • Pets: Small Pets Allowed

About Brookdale Bassett Road

We offer a home like setting and cheerful smiles from our professional staff who greet you every day. Our caring staff offers the assistance you need while respecting your independence.

Our peaceful setting, restaurant style dining experience, activities and beautiful setting combine to create a wonderful living environment everyday. Our genuine caring staff, home style meals, daily activities add to our residents' experience.

Through special events, activities, clubs and ongoing cultural enrichment programs, we offer unlimited opportunities for you to get to know other residents and us. Call to set up an appointment for a tour because we delight in showing you our home.

Amenities and Services
  • Daily assistance with bathing and dressing
  • Medication management
  • Dining assistance and special diets
  • Assistance with reminders and redirection
  • Escorts and assistance with walking
  • Emergency response call system
  • Housekeeping
  • Laundry and linen service

*Rates subject to change at any time. Level of care not included.

Map of Brookdale Bassett Road

Get Costs

Get Costs

Brookdale Bassett Road

  • By submitting this form, you agree to's Privacy Policy, Terms of Use, and Agreement to be Contacted by Telephone.