Sage Harbour at Baywinde

Offers Assisted Living

27 Reviews
100 Kidd Castle Way, Webster, NY 14580
Call (844) 325-8230
Sage Harbour at Baywinde (844) 325-8230

Reviews of Sage Harbour at Baywinde

27 Reviews Write a review
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Assisted Living Reviews for Sage Harbour at Baywinde

November 01, 2016

By Jacqueline040875

I visited this facility

Sage Harbour was very nice and well laid out. The personnel were very accommodating, but the price was exorbitant. It’s extremely clean too.

July 15, 2016

By D

I am a friend or relative of resident

Some days, seniors need a little extra help - after an illness, injury or procedure, and I am always made to feel that asking for a little extra attention is a big imposition to the staff. Sometimes, they also seem so rushed, and things my Mom needs done are done rather poorly. Maybe they need more staff? We pay A LOT of money for her to live there. Mom doesn't like the food, and the meal times are very regimented. It's hard to make an 89 year old change their way of eating and if you don't match their tight schedule, you are out of luck. Mom barely avails herself of the food she if forced to pay for. She is comfortable, but care and caring is not individualized for such a steep sum.
Provider Response
Thank you for your feedback, as it is an important way for us to revisit the way we are providing services. We are sorry to learn that your family’s experience has been anything less than satisfactory. Please feel free to contact Lori Posato, Associate Executive Director, directly at 585-670-7180 to discuss further. It is our highest priority to guarantee that our residents receive the best services and care at all times. Thank you

May 10, 2016

By Sally41

I visited this facility

My overall experience during my visit at Baywinde was excellent. The place was clean and updated. The staff was extremely gracious. They did not wait for me to ask questions. I went there during meal time and I sat with some residents. We discussed what they are eating. We talked about the cleanliness of their rooms and the assistance they got and it was very good.

February 23, 2016

By Tekla1

I visited this facility

I like the separate apartments of Sage Harbour at Baywinde. They take folks to different sites, lunches around the city, and events. My uncle, who’s living there, is pretty self-sufficient and takes care of stuff himself. He’s quite capable of living on his own and lives in a villa there by himself. All they do is clean for him once a week, as far as I know. We're inquiring about my mother-in-law and father-in-law. My father-in-law is almost at the level of needing assisted care right now, so we have done a lot of looking around for different levels of care, which is why we looked at Baywinde.

January 26, 2016

By Caring visitor9

I visited this facility

Sage Harbor is nice, but I think my mother needs a higher level of care. That would have been higher on my list, but we’re just not ready to do that yet. Very nice, very clean, good food; I would recommend it. I think they need to improve on availability of activities. If you’re not extremely independent, it’s very difficult to participate. Their dining room was different. It’s a smaller menu each day. So, it’s different which I think is a better option for older people, and the right person.

October 29, 2015

By John114254550

I visited this facility

Sage Harbour is a very nice, kind of upscale facility. The staff is very professional. We had lunch there, which was very nice with linen table cloths and service waiters. The rooms weren’t big, but they have private baths. They have big schedule of activities, but it was expensive for what we wanted, and it was assisted living, so it didn’t meet the needs of our friend.

May 08, 2015

By coreenv

I visited this facility

I used to play the piano over there at Sage Harbor, and I got to be very close with one of the residents at that time. I thought it was a very nice place. The staff was very helpful and very friendly. The gal who was in charge of the activities -- and I loved her -- was very involved in what was going on and very loving with the residents. You could tell she really cared about her job, so she got me involved with the memory care too, which is where I played the piano. Also in the assisted living, I started a knitting group where we had a few people, and they enjoyed getting together and knitting. I knew two people there, so I was able to get into their apartments, and I was very impressed. They looked very comfortable and very clean. They were just very sunny; the sunshine was in there, and they were both very appealing to me.

December 17, 2014

By Anne47

I am a friend or relative of a resident

Baywinde's location is very convenient. We are satisfied with the facility and staff. We like that they are caring, and it is a good facility. I know they have activities, but my aunt is 103 so she has not participated as much as younger folk. The sanitation is fine as far as I see. I am satisfied with them.

September 29, 2014

By Caring02158963

I am a friend or relative of a resident

My mom spent two months at Sage Harbour after a fall, and I would rate that place very highly too. It was excellent, but that is where they didn't want her back, because she wasn't able to handle that. The staff was very friendly, they had good rapport, and the people were always willing to help.

September 12, 2014

By Caring90338750

I visited this facility

Baywinde was excellent, clean, and the staff was wonderful. The rooms were big and they had nice views of the gardens. The rooms were clean, and they were able to control their own heat. They had a small refrigerator and microwave. They have their meals in a beautiful dining room. I loved it there, and I thought it was great.

September 02, 2014

By Karen90371850

I visited this facility

The staff at Baywinde is very nice. When you walk in, it was bright; it was cheery. We just didn't care for the room. The room was laid out differently. They have more than one floor. It wasn't on the first floor. I like the dining room.

July 08, 2014

By regruit

I am a friend or relative of resident

Wonderful facilities. Terrific, caring staff. So helpful with all the preparation prior to moving dad. I would definetely recommend Baywinde.

June 25, 2014

By swyse

I visited this facility

Sage Harbor showed well, all features and services of the facility were discussed. Staff were very knowledgable and attentive. Very nice facility and I would recommend to others.

April 24, 2014

By Janet 1

I am a friend or relative of resident

My sisters and I have moved both of my parents to Baywinde Memory Care. This has been a stressful time, but the staff at Baywinde has been amazing. Receptionists, aids, nurses and directors have all been so kind and helpful with the transition of my parents from their home outside of the Rochester area into Baywinde. They been supportive for my parents and my whole family. The staff provided us with assistance to find a new doctor. They are managing prescription ordering, the relief in that alone is tremendous. The Memory Care Unit has a smaller, warm, homey feel and my parents room is nice. The halls are not too long for my Dad who tires easily. My parents like sitting in the sun room when they are out of their "apartment". The unit is quiet yet there are activities throughout the day. They like the food and are eating better than they have in a long time. I've watched the caregivers as they interact with other residents, as well as my parents and I have seen only good things. My sisters and I communicate frequently with the directors and staff and they all communicate well with each other. Even small details are conveyed as the folks at Baywinde make every effort to make my parents comfortable in their new home. I am confident my parents are receiving the kindest care and as difficult as it was to make the move, I am glad we made the decision to move them to Baywinde.

April 21, 2014

By Mrs Cunningham

I visited this facility

When we went to Castle Pointe to visit my aunt, I was very impressed by the staff, the people and the place. They treated us with a beautiful meal. The food was just excellent. It was like dining to a nice restaurant. My aunt said the food there is so good that she put weight on.

January 15, 2014

By zeppie

I am a friend or relative of resident

Our entire family was very disappointed in services from Baywinde. We believe the staff was caring but the facility administrators were very hard to deal with, very negative and pushy. We would not recommend Baywinde as a good, loving home for your loved ones.
Provider Response

Thank you for your feedback, as it is an important way for us to ensure that we evaluate the way we are providing services. We are sorry to learn that your family’s experience with the Administration staff felt less than satisfactory. Please feel free to contact Carrie Rockefeller, Executive Director, directly at 585-670-7330 to discuss further. It is our highest priority to ensure that our residents receive the best services and care.

January 10, 2014

By Beth12

I visited this facility

Castle Pointe is a little higher up on the scale; I would say that's more of a 4 or almost 5-star. It was nice. The people there were really nice too. However, their rooms weren't very good. Also this facility is a little farther away from me, but it is still very nice.

October 12, 2013

By Steve25

I am a friend or relative of a resident

When the apartment my parents wanted became available they planned a "normal" three week move from their home to Baywinde. However, Mom suffered a stroke and became hospitalized. The need to move my 93 year old father "immediately" became paramount. The staff accelerated the preparation of my parents apartment resulting in a quick and timely move. As a result, while my mother was recovering from her stroke in the hospital, my father had access to the many services and excellent staff resources at Baywinde.

September 08, 2013

By lovedoneatbaywinde

I am a friend or relative of resident

My loved one tells me how much she loves Baywinde and the staff.
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Costs for Sage Harbour at Baywinde

Cost of Assisted Living

$ 1,234

Starting Price

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Services and Amenities of Sage Harbour at Baywinde


  • Assisted Living Starting At: $3699/month

  • About Sage Harbour at Baywinde

    Our Community

    Caring people make the difference at Rosegate. You can feel it the minute you walk into our community and meet our staff. They are experts at senior healthcare that are not just doing a job, but following a calling. They are here to help you and your family find answers, solutions and peace of mind. In fact, they become an extension of your family.

    Rosegate offers a full continuum of housing and healthcare solutions designed to accommodate a diversity of lifestyle choices and healthcare requirements.

    Conveniently located with easy access to I-65, Rosegate is close to shopping centers, restaurants, emergency healthcare, and full service hospitals.

    Our Services

    Assisted Living Apartments

    Everyone loves freedom and choices...and we kept that in mind while designing our Senior Apartments. Our communities offer Assisted Living services that are tailored to meet the needs of each individual, allowing them to live life to the fullest.

    Our Apartments are available in a variety of floor plans, furnished and decorated as you so desire, making a familiar and comfortable atmosphere where family members and friends can visit. Our residents enjoy the company of their neighbors while enjoying three meals a day offered in our unique, restaurant-style dining rooms. There are many opportunities to participate in a wide range of planned social activities, scheduled transportation to shopping, restaurants and appointments. We continue to add services designed to keep our residents as active as they desire while having the comfort and security of living in a senior community.

    Garden Homes

    Garden Homes have been created for the independent resident who wants the freedom to come and go, but desires the amenities that accompany living in a specially designed community. In our Garden Homes, you'll find maintenance-free living with a variety of floor plan options that may include one or two bedrooms featuring sun-rooms, dens, laundry rooms and full kitchens. Other amenities include attached garages.

    Our Garden Home residents enjoy the company of their neighbors and opportunities to participate in a wide range of planned social activities, scheduled transportation to shopping, restaurants and appointments. Other conveniences that are often available on-site are restaurant-style dining, salon, wellness programs and housekeeping services. Take comfort in knowing that personalized home care services can be arranged in your Garden Home as a need may arise. All of these choices combined with our state-of-the-art, 24 hour on site response system create all the pleasures of independent living with the freedom, comfort and security of living in a senior community.

    What Makes Us Special

    Adjacent to the YMCA - YMCA exercise programs are offered at Baywinde.___ Located in close proximity to the beautiful Irondequoit Bay area.___ The campus is located in a beautiful wooded area (off the main road) with walking trails and a pond.___ Large selection of menu choices with a new menu each month (Castle Pointe)___ Fresh prepared cuisine made to order

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    Sage Harbour at Baywinde

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