Renaissance Rehabilitation and Nursing Care Center

Extremely understaffed. High turnover. Difficult to reach anyone. More often than not calls even to administration are not returned. Very poorly managed. Stay away from here

I placed my beloved dad here . Can't say enough about how caring, compassionate and loving the staff is. They communicate everything with the family making sure all of his needs are met nursing, sw, activites ,therapies , housekeeping, nutrition are a team they have a vibrant heathy environment keeping our loved one stimulated and adding quality to his life. Always clean , meals are delightful. Administration must be on top of and invested in there employees there's always a smile from staff and they look happy doing there job any day or time we visit . Tough decision to place a loved one but never felt more confident in making the decision. Thank you Renaissance for making such a difficult decision a truly warm and compassionate expierence!

The staff needs immediate training on how to desl with the population they serve. The are very careless when it comes to dispensing medication. Their approach to resolve an issue us to tell you about there lack of managing coverage or their personal issue. It is not a safe environment for the community that they serve as they are not equipped educationally or professionally. Dietary needs are not noted regarding which food they can not have like pork. Sometimes they do not replace the meal eventhough there are calls for replacements. Most importantly the lack of communication. The staff is nice but need education on how to deal with resolution to there mistakes. They do have activities for the residents but the beds need to be updated. They are wooden twin beds with a thin foam mattrese and they constantly have issues.

I walked around this facility to determine whether it was suitable for a family member. It stunk like a sewer outside. That's because they rarely clean their septic tanks. Makes me wonder what else they don't clean. Needless to say, after gagging from the odor & reading other reviews, I told my family, "NO WAY!"

My brother has been here several times. This time he came in needing medical help and physical therapy. The nurses are very good with my brother. There is at times a lack of help when needed. But recently he had to go to the ER. My mom wants to thank the dr at the renessance for calling vassar hospital on behave of my brother to inform the er dr on my brothers condition. There is room for improvement here. But overall, the staff is doing there best with him. Thank you to the physical therapist too

I was a patient of Renaissance for a VERY short time (I would not send my dog there). While I was there I actually over heard the Owner/CEO yell/scream at two other patients and heard him discuss personal, medical and financial information about patients in the lobby. He is so rude, unprofessional and thinks way too highly of himself. He has no place being in the care business. He skimps on all needed items for patients all while talking a good game. The staff try very hard to give good care but all their efforts are limited by the CEO. Food is very poor quality. Housekeeping is so so. Nursing Staff are kind and mean well. Activities are offered daily and seem to be a wide variety. Supplies are meager. The Therapy Department is very good, But I could not stay to complete it because of the CEO. The facility needs work: some rooms are freezing while others are boiling. Evenings are very loud when you try to sleep.

I wouldn't have given this place any stares but you have to, to be able to write a review! This place is awful, no one should be in this place!! Would not recommend this place for a rat let alone a human!! They do not read care plans, no one has a clue about anything that is going on with patients... Even after they are told you want to talk to them, they still come in the room unprepared and that was a supervisor on floor 1! The place is filthy, there's not enough staff. My father sat in the bathroom for 45 mins yelling before someone came to help him!!!! He has to have help getting to and from. (Hip surgery) I found a pill, a used glove in the hallway on the floor. Occupational therapy is a joke, they never even read his care plan. Physical therapy, well I have some issues with them too, my father cut his finger pretty good there do to inadequate equipment, he also fell while with them. Oh the beds are awful, old and cracked only one side has bed rails, tall people be ready to hang off the beds. The food is a joke, it wouldn't fill my 4 year old up. If you want to lose weight eat here. The water they give you in the pinkish containers, expect that to never have fresh water in it, let alone changed, they offer you nothing to drink except water. Unless you get your "meal" for the day. I could go on and on. Bottom line, don't put your loved one here!!