The Osborn Rye, NY 2

You need to be a millionaire to be at The Osborn. They had subacute rehab, independent living, and assisted living, all levels of care. It's a beautifully decorated environment that's immaculately clean. Everyone was smiling and cheerful and made you feel like they're happy that you're there. It's very cheery and upbeat. They have a gym, spa treatments, beauty parlor, very good amenities, restaurant-style dining, concierge, and take the people out to shows and doctors.

I arrived at the Osborn for Full Knee Replacement Rehab September 22,2017.The facility and grounds are beautiful. Unfortunately they have young nurses and CNA's that are rude, and unprofessional. I did not have any pain medication until 230am 12 hours after arrival. All afternoon I was told the pharmacy had to deliver the meds as of 730am Saturday morning they were still giving me excuses. As time went on the CNA's realized I could manage bathroom activities with the exception of minimal help ( needed help with sponge bath)and never returned to my room again. It took 5 hours to get my room window open after numerous calls. At 440PM a nurse by the name of Claudia came to my room and verbally attacked me because I said to the receptionist that you cannot get help or medicine if you need them. I said it takes 2 hours. I filed a complaint with nurse management and they defended Claudia even though I told them she completely ignored a patient crying for help. When I said something to her she said she has Dementia and just ignore it. Since this place caters to older age clientele I do not know how this would be allowed to happen. It can cost up to $8,000 a month for care that is sub par at best. Before committing to this place please see if your loved one can stay for a week and check on them everyday. After my experience here I would never return.

The Osborn is a beautiful campus with lovely gardens and good activities, but it's way too big and there's nothing cozy or homey about it. The gardens are really nice. The staff is helpful, took me on a tour, and answered all my questions. The tour was adequate.

We were very impressed with the Osborn. The staff was very courteous and nice. It was very expensive. They have everything you want. They have cards and shuffleboard, and there are days that you can go on trips outside the community.