Heathwood Assisted Living at Penfield

I do not recommend this facility....new management and she doesn’t handle anything. Clueless. Talks out of both sides of her face, A puppet to higher ups.

Our experience with Heathwood Assisted Living at Penfield was good. The staff was excellent except the two of them were not kind and were a little rough, but the rest was absolutely wonderful. My mother was there for a year. It was very lovely and clean. The dining area was clean and appropriate. The food was fine. They had a central dining and living area and then long hallways. It was always clean and well kept.

I visited Heathwood in Penfield. They have a home theater, they take the residents out on field trips, and they also have a game room and dining facilities. They have a van that takes you wherever you want to go, like at the doctors' or the grocery store. I'd probably put my mom there if she had wanted to come to New York. They're assisted living, plus they have a memory care unit.

I recently toured Heathwood. The location in Penfield is perfect, close to many stores, banks, restaurants and more. The woman who toured me (think her name was Sandi) was very kind and took a lot of her time with me. I didn't feel rushed and even had a chance to talk to other patients that lived there. They all seemed so happy and the staff I saw were smiling and laughing. It felt like the place I want my mother to live. The rooms are huge with kitchen area too. My mom would love watching movies - the theatre is gorgeous.

I am at Heathwood Penfield. It was a little closer to my children, so I picked it. They have activities here like an exercise class in the morning, and we have a bus. We went out on a trip to Skaneateles yesterday, and it was very nice. We had lunch and took a boat ride. We have picnics, and we can get rides to Target, Wegmans, Tops, and Walmart. You have three meals a day. I have laundry service. They make my bed and take my trash out. They also pick up my shoes and socks; they take them off for me at night and put them on for me in the morning, and I dress and bathe myself. The staff is very nice. The food is good, and they have many choices.

Heathwood was a good facility, and they're expanding their memory care unit. The people were nice. I would be comfortable having my relatives stay there. The rooms were pretty spacious and had some good additions in the room that made it nice, like walk-in showers. They had activities, music night where they had some people play the piano, and a movie theater that had very comfortable chairs.

We just moved my mother-in-law about a month ago. So far they meet the level of care we need. They are very attentive and very compassionate. They have a lot of activities. They have movies on a daily basis. They have puzzles and cards. Their apartment is one of the reasons we went there. They have their own apartment and not just patient rooms. They have everything from a studio to a two bedroom apartment.

Elderwood is a very, very nice place. The woman who is in charge is absolutely wonderful and welcoming. I went back to talk to her about my concerns. The rooms and apartments are very, very nice and set up very well. They were very, very good.