Atria Penfield

My mom has moved into Atria Penfield. It was one of the better places that we looked at as far as just the feel of the community, the courteousness of the staff, and the friendliness of the staff. They just gave you a very good first impression. They try to keep them busy. Like any place, they do bingo I think almost on a daily basis. They have crafts. My mom helps with floral arrangement in the chapel area. She seems to enjoy it there, and is really satisfied with that as her place to live. They don't go into the dining area because of social distancing and what-have-you, but the food gets delivered to their rooms. My mom said the food is really good. They seem to have a really good variety of food as well. She has only been there for a short of time.

My mom really likes Atria Penfield. She really settled in comfortably almost immediately. I think it's a very well-managed community, everybody has job responsibilities, and so far everything has been performed in a timely manner. I like the awareness of safety. For instance, they just recently changed the policy in the dining room that when clients go in and they're seated, someone comes and picks up their walkers and moves them over to a neutral area. So everybody, the servers and everyone, can walk around safely without tripping on anything, and I like that. The food is good, they have a professional chef here, not just a cook. The rooms are comfortable and tidy. It's not a new community, but it's very clean. Mom's room is cleaned regularly every Monday. Her laundry is picked up from her room on Thursday night and they deliver it back to her on Friday morning. Everything is running in an organized manner at this point. They have quite a few activities. Mom participates with the devotional services, exercise class, and bingo. They also have a lot of card games and they have a lot of off-site programs that the residents can attend. If you want to pay for an extra fee then they can take you out regularly. Twice a month they will take them to their doctor if they need assistance. Since it's an older community, you're not going to have the high ceilings and things like that, but it's got all the security rails along the walls and I haven't seen any clutter. For what they offer, I think the cost and the value is very good. There's something going on here all day long, and they have a nice selection of activities.

They're very friendly at Atria Penfield. It's bright, airy, and refreshing. The rooms were a little bit bigger, and the dining room area was a little more updated than the others we looked at. They had a small bistro area if they want snacks at night, and the refrigerator is always full. Half of the people had their doors right off a pretty courtyard, and they could walk right out to it.

Atria Penfield looked immaculate. They showed me two different available rooms; one was overlooking the atrium outside, and the other one was a bigger room. Both of them were very clean. The staff was wonderful, answered all the questions, and offered me assistance for getting my dad a cart through the VA so he can steer and drive since he's a retired vet. They were very helpful and the person who accommodated me was wonderful. They have a gourmet chef there. They showed us the menu and everything that the residents can choose from. They also hold a meeting every month to see if anybody wants to change or add some kind of a dinner or lunch. It was very accommodating for the people who live there. My tour was very informative. The layout of the place was very easy and very simple.

Atria Penfield is very nice, and Dad is doing very well there. They seem to engage him in doing things, and they make sure he's eating and getting out of his room. Dad has a very small room because he prefers. Dad goes to listen to music and talks with the other residents. Dad gets a well-rounded meal and dessert all the time.

The staff at Atria Penfield is very nice and very helpful, and the food is really good. I think my mom has finally found a good fit. She does puzzles, and they offer a lot of trips and shopping. They serve three meals a day, and they also provide housekeeping and laundry. They have nurses on site who check on them all the time to make sure they're OK. Mom wears a monitor in case she falls or has any difficulty; she can just push the button and someone will come right away. I really like the staff.

Over the last 7 years my mother has stayed at the Atria for lengthy periods of time. Mostly for transition from rehab to returning to her home. Overall I found the staff great and with the food there were so many choices that there was always something good to eat. Very accommodating. Food was always fresh and nourishing.. I and my family ate there a number of times and the food was delicious. Occasionally some issues with the meds. Not sure why, there would be. Lots of variety of activities and are willing to accommodate different tastes. I would have her stay there again.

We liked Atria Penfield, my mother-in-law didn’t. The difference with her was she is only 61 years of age, but her medical condition was such that she needed that type of assisted, but the age range there were much older, so she probably was the youngest person there. It was OK; it wasn’t horrible. There were some issues with some medication that we had to help keep track and make sure that they were doing what was being done. For as many residents as they have, they need a couple more nurses. The same nurses that are in charge of the residents are the same ones that are going and doing the interviews for intake for people coming into the community. Although they should be checking the medications, it is not the nurses that are dispensing the medication but the Med-tech, so the training is limited. The room that she has is just a small room with a bathroom, very similar to that of a hotel room. My husband and myself thought they did a decent job.