I spent months looking for the best place for mom and Crystal, at Las Colinas, helped me immensely as I was evaluating and dealing with that process. She listened and took a sincere interest in understanding mom's needs and determining if or how they could best be met. She set up a phone meeting with the nurse to explain how the health & living needs would be addressed.
The Las Colinas "family atmosphere" became quite clear, which was very important to me. I knew that mom didn't really want the expensive hotel atmosphere but would thrive with people who cared about her and routinely showed that interest. I was worried about the decision on an assisted vs an independent living facility. In the assisted living, management exercised options to move residents from floor to floor or worse.....memory care unit. I read reviews from even the nicest places where they were concerned how quickly they had moved residents around (and, of course, it cost more money!). I believe Las Colinas strives for success with a special win-win for both the resident and facility in that the only way your loved one would be moved would be to move out of their facility. It is in everyone's best interest to keep their occupants happy, social, taken care of, and well fed! By the way, the food is excellent! My mom commented on the food everyday! As mom possibly needs additional help, it is available right there (it costs but doesn't compare to the assisted living cost). Las Colinas provides meals, cleans apartments weekly (washes towels, sheets and makes the bed).
I recently moved my mom to Las Colinas and stayed with her the 1st week to help with the transition. I noticed how the staff are friendly, helpful and caring (front desk, nurse, housekeeping, dining staff and maintenance). But my favorite is Crystal who has been the most helpful going above and beyond to ensure moms move and stay there is a good one. She truly represents the compassion, knowledge and caring that Las Colinas is all about. But also, the residents are amazing! There's mom's neighbor who stops by to go to meals with her! Everyone is that way. By the time I'd left, the dining room staff knew I liked green chilies with my meals, and residents called me by name. Lots of activities, van service, family get-togethers, beauty parlor, beautiful outside sitting/walking areas, socials, etc - most facilities offer this; however, Las Colinas has that sincere family atmosphere that makes it the real deal.
I am truly happy for my mom. She was lonely all by herself but didn't want to leave her home of 40 yrs. She's been there a month and she told me today she likes it, has met a lot of wonderful new friends and doesn't miss her home. I feel so good knowing mom is well taken care of, looked after and loved. What could be better????
Kathy, thank you for taking the time to review our community. I will share your kind words with the rest of the staff. We love having Jean here and think she is a great addition to our family.