Ivystone Senior Living

My mom has been in Ivystone Senior Living for the last 3 years. The blinds are a mess; they’re bent, and some blinds are missing. I did ask about a month ago to see if they’ll give her new blinds. They haven’t renewed her blinds. There were other issues, but it seemed like the other issues have gotten better. Whenever I go, the food looks good, and it’s always a healthy amount. The only thing I’ve seen them do lately was play bingo, and they were doing some arts and crafts with them about a week or two ago.

My mother moved into Ivystone Senior Living. It's not extravagant, but it's very clean, and everybody smiles and is happy. The care seems to be very good. The staff is very good, very accommodating, and they've done everything to make my mother feel comfortable. They seem to be concentrating more on the care than beautifying the facility.

There is a huge infestation of bed bugs, I have gone in and cleaned her room many times. We spray and put BB traps down, We spray Isopropyl alcohol on the carpet and line the bed with fabric softener sheets. We are trying to do our part. I know they spent the summer heating rooms but I think this just moved the bugs to different areas. Now I find out that cockroaches are running the halls and rooms. I have seen mice on many trips running the halls. Poor service: I have written a few letters with no reply back. I have tried calling many times for different situations and have been left on hold for twenty minutes at a time. I have even tried calling when it is not during a busy med time or lunch hour. The employees are nice to me but need to help in keeping a daily monitoring of the infestations. Our parents should not have to live like this.

Yes, there is a big time mice problem and the issue is and was not taken care of. Dropping in the bedroom on the floor and the resident who are walking on the floor is bring this into their beds. dropping on the clothes that were in her hamper along with a sheet that was on the shelf in the closet. I did see one mice run across the floor in the common area. My mother had clothes that had her name placed in them, but still she is wearing other people clothes and have other clothes hanging in her closet. She was taken to the hospital one morning and was wearing a medium sweatshirt and pants with a broken zipper and quess what my mother wears a 2x. I am not sure how offend they are bathe there but, form a Sunday to a Saturday she had on the same socks, We bathe her and her wash cloth or towel was not to be located, so we asked for one of each we were given a pillow for the wash cloth and a thin blanket for the towel. I called the director on a Monday and still she has not called me back. I am not finish with this facility.and I diffidently would not recommend this place to Pet smart

I toured Bentley Senior Living at Pennsauken. Their rooms were clean, and the semi-private rooms were nice. The staff was very friendly.

Cleanliness: There was a huge mice problem that was never resolved even after they said they changed exterminators. I even found a dead mouse in my relative's room and in the garden that was out in the open and could not be missed. A mouse also ran across the bedroom while the aide and I was standing talking. Friendliness: The CNA's are really friendly but inexperienced. Value: None Care Services: They manage to keep the residents fed and the provide the medications to those who need it. But if your relative need follow-up or and update on how your relative is doing, the staff is ill-equipped. Activities: A CNA was playing Bingo with some residents but after she left the job, no one continued the activity and this disappointed my relative because it was her only way to socialize and make her feel good because she liked to win. No other activities once Bingo stopped. Overall, this facility is not clean or managed properly. I would not recommend this place for anyone.

I attempted to leave a message for someone in admissions after hours and was transferred 3 times to extensions that were in other departments. The 3rd transfer sent me to the nurses station, where I spoke to a woman who identified herself as "B". She was quite rude and refused to transfer me. When I called back, I ended up getting B again who just left the receiver on the counter. Since this was a nurse or nursing supervisor, it caused me to have a huge concern. This would be someone who would be possibly taking care of my aging parent. I cannot imagine that this person would be easy to interact with or provide my family member kind, thorough care, or patience. I am quite disappointed and will be bringing her elsewhere.

Bentley was very old and needing repair. It did appear clean other than being in need of repair. The living room that they would give my father-in-law was a good size that you could really just get in a wheelchair and go in. Again, it was in need of a paint job and repair. Other than that, it was clean. A concerning factor was that the patients had to line up for their medication, and we saw a very long line. They had to eat at a certain time in the cafeteria, there was no eating in the room, and this concerns us. There was a long line of patients that we saw waiting to get into the cafeteria to take their medication first, and then go to eat. Some of them were in walkers, some of them were in wheelchairs, and that was very disconcerting for us. They did have an activity room, but the activity room was being renovated, so there was nothing in there, and she said that she had plans for that. We did see some of the residents outside in wheelchairs and in walkers standing around. We didn't really see them doing any activity or anything, but the grounds were pretty decent and pleasant, and it was a nice day. I don't know if they had designated smoking areas because we saw some of the residents smoking, and that was a concern for us because my father-in-law would have been bothered by smoke. We weren't very pleased with that. If he was ever going into a nursing home, he was very adamant about having a private room, so that was another concern for him, and there were no private rooms in the nursing home part.