Atria Norwood

I am at Atria Norwood. I think that they're very incompetent. Me and other residents are not getting the proper care or attention that we are currently paying for. And it's not fair or not correct, and I think it's attributable to the fact that their systems of operation are not conducive to business. The place is beautiful. Absolutely great, for the small space that it is housing maybe 100 or 150 people, it is very, very nicely laid out, very clean, and it's delightful. So it's properly laid out very nicely and conducive for people to enjoy the facility. The staff is absolutely great. They are very helpful, they're very true to their obligations of being caregivers, but they're not trained, so they don't know what to do, in my opinion, in many cases, in all departments, and that is due to the way that I see it, the inaccurate ways of putting across their way of training the people to work here. They are not properly trained in order to carry out their duties because the management doesn't know how to do it. They cook for us. We're supposed to have three meals, which we do have, breakfast, lunch and dinner. I think that the food is inferior for the pricing that they charge here. If we had gone where there is a facility that is very poor and you pay very little, I can understand receiving the food that we get, but their quality of food, the way that is handled due to the lack of not knowing how to do it properly as a chef should. It's that they think it's OK. And in the meantime, the advertising goes very well. But as far as telling the people that it is a nice place, yes, they are very good people, yes. But the service and attention that should be going along with it to my liking is not correct. As far as the activities are concerned, they don't have enough. They're not too many people that attend them because they probably may not be interesting enough for not having it well presented in order to attract the old age that we were at, and therefore, the attendance is poor. Depending on the department, there's some departments that you would expect the quality of service that you need. So the nursing staff, they're terrible, They don't know you get the wrong pills at the wrong time. They don't care what you have to say. They just simply don't give you showers when you're supposed to get it. They are very short of staff and they don't keep up what they should have for the quality that we expect. On the outside, it looks stupendous, but on the inside, the people cannot talk that well, meaning that the older people, they choose to not make waves or be quiet about it and they take whatever they give. But I'm not that type. They have an exercise room, people do go there. They need new management.

We went to Atria Norwood. They showed me the room, dining room, the gym, movie theater, and they told me how much it would cost me. It was expensive. It’s a nice place to look at.