I have never experienced an institution like this where the staff listened to and heard my concerns, addressed them honestly, and worked tirelessly with me and my parents for the best possible outcome. I cannot say that my parents found the food at Park Place delicious or didn't wish there were more aides per residents, but I would recommend Park Place with 100 stars.
The level of care and communication from each member of the staff--the physical therapist, the nurse, the doctor, the Executive Director, and particularly the social worker--was exceptional.
Shortly after Thanksgiving, my 91-year-old father was discharged from the hospital to Park Place Center for short-term rehabilitation. I was nervous about Park Place having read some on-line reviews. I was worried he would not receive enough therapy to walk again, and I was fearful he would contract COVID-19. My father received the daily physical and occupational therapies he needed to return home and I was kept updated on his progress. When he felt reluctant to leave, Park Place continued to work with him to build his confidence. The social worker also worked with me at length to bring my 90-year-old mother into the Center for a respite stay with my father for a week, which provided both of them the support they needed during a very difficult time.
More importantly, the transparency in communication, advocacy, and care expressed by Park Place’s Executive Director and social worker were amazing. I have the sense (although I don’t know) that Park Place had been chastened by its experience with the virus in the Spring, and came away more compassionate and honest, rather than defensive and minimizing. I felt as though they cared a lot about my father's and the other residents' well-being. Park Place observed strict protocols regarding visitors, protective equipment, and testing for which I am very grateful. They tested staff and all residents frequently, alerted every family immediately when any staff tested positive (which was rare) with enough details to allow us to assess the risk of exposure to our family member, and they worked hard to arrange COVID vaccination for all residents and to keep family updated on useful information, including the positivity rate in the surrounding county, no matter whether it reflected well or poorly on Park Place.
On the day when the pharmacist administered the vaccine, Park Place’s Executive Director advocated for my family in a way I could only have hoped for. The pharmacist was refusing to administer the vaccine to my mother because of a prior, unrelated test. The Executive Director went to great lengths to ensure that the pharmacist and supervisor had the most recent guidance from the CDC, so that my mother was eventually able to receive the vaccine that day. The Executive Director’s willingness to advocate for my family went far beyond anything I have experienced over the years in trying to assist my parents.
I recommend Park Place highly because the people are kind, honest, caring, responsive, communicative, and very competent.
Hi Vgt, thank you so much for your positive comments about Park Place Center! We strive for a high level of customer satisfaction, and it is great to see you had such a positive experience at Park Place Center. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!