Atria Cherry Hill Cherry Hill, NJ

Offers Assisted Living and Memory Care

31 Reviews
1979 Route 70 E, Cherry Hill, NJ 08003
Call (800) 385-2527
Atria Cherry Hill (800) 385-2527

Reviews of Atria Cherry Hill

31 Reviews Write a review
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Assisted Living Reviews for Atria Cherry Hill

January 29, 2016

By Joanne119197550

I am a friend or relative of a resident

My mother has moved into Brookdale Marlton Crossing, formerly Emeritus at Marlton Crossing, at the end of November. She seems somewhat adjusted, and happy at this point. We found out after we moved her that they just recently went through a management change, and merger. There are some issues, and adjustments that the whole community is going through. They are taking everybody's thoughts, and concerns into consideration. They're working on it. She said the food has improved because that was one of the issues. Last month, the food manager abruptly quit; walked out, and left them struggling. The dining area seems very nice. They have two different feedings for lunch, and dinner. I've had one lunch, and one dinner there with her. The food was good. The staff is very friendly, and considerate of the residents. They have outings to different stores in the area at least once a week.

January 13, 2016

By Asma

I am a friend or relative of a resident

My relative is in Brookdale Marlton. We are happy, so far. It seems like a clean facility. The people and staff seem nice and friendly. The amenities are good. They provide everything. The room is fine, spacious, and clean.

August 31, 2015

By Caring112089250

I am a friend or relative of a resident

My uncle is at Brookdale Marlton Crossing. When we first put him there, it was called Emeritus, and they were reasonably priced. Then several months later, the place was sold to the Brookdale people, and then everything got more expensive. The staff is good enough, but recently we have been rubbed wrong here. When they increased his care, not only did they increase the care, but they back-billed us, and finally, we got a bill for $5000. I don't care for the management, but the staff there is fine. My uncle generally likes it there. He is in a private room, and the room is fine. He seems to like the food too. They have various activities on a regular basis. However, recently my uncle hasn't been participating as much.

July 06, 2015

By Caring109831850

I visited this facility

My mother will be moving at Brookdale Marlton Crossing. I liked that this place is cheerful and clean, and there were a lot of activities. The staff was very personable. We haven’t tasted the food yet, but their menu seemed very varied. They also seemed very willing to work with my mother's dietary restrictions.

April 27, 2015

By Caring105890750

I am a friend or relative of a resident

My mom is in Brookdale Marlton Crossing. We chose it because we just feel comfortable doing it for my mother. It is very nice, and her friends are in there. As far as the care that she needs, I think it is fine. My mom is in the memory care, so it may not be extensive, but they do have activities for them during the day. The people that we talked to seem to be very caring and knowledgeable, and the facility itself feels homey.

April 17, 2015

By Caring104477950

I am a friend or relative of a resident

A friend of mine is at Brookdale Marlton Crossing, and it seems a really nice place. The people were nice, and they help whenever there is a problem. The food seems very good. The rooms are nice as well. It is clean. I am very satisfied with her room.

February 16, 2015

By Caring102358650

I visited this facility

We went to Brookdale Marlton and actually gave them a deposit. Initially I was thinking about going there, but there were a couple of things that happened. The apartment that we made a deposit on was not available. They tried to switch us to a smaller apartment which wasn't going to be accessible. The thing that really turned me off was we couldn't get our deposit back. It would only be applied to our move if we took occupancy. To me ethics is a big thing, and I felt that wasn't something that we knew going in. If you read between the lines on the paper work, you would have figured it out. But we didn't figure it out until I asked for the money back since we didn't get the apartment. They could only apply it to the rent of a different apartment that was available. That is not nice. The staff was nice though. I have to say that the facility is a lot smaller. It seemed a little bit dated in terms of the activity center and the list of the activities. I thought the location is a little hairy to get in and out of that parking lot to get to Route 70. The room overlooked the highway. But honestly when you compare it to something with a hotel feel and luxury, it is really not fair to say that Brookdale wasn't that nice, because for the price, Marlton Crossing seemed like a good value.

June 30, 2014

By Caring0593

I visited this facility

Emeritus at Marlton Crossing was really nice. It was excellent, but when they told me that if my mother runs out of money she has got to go, I thought maybe she'd go on Medicaid because some places do. The staff was very nice, very good. The rooms were very nice. I liked it, but it turned me off when they said that when she runs out of money she's got to go.

June 26, 2014

By Caring84131250

I am a friend or relative of a resident

I moved my mom to Emeritus at Marlton Crossing, and so far it's excellent. Mom likes the food and she likes her room. The staff has all been very nice. I visited three others, and this is the one I picked because I like it the best. It’s clean, and the people are friendly. They have rehab, they do shopping once a week, and they have activities all throughout the day.

February 28, 2014

By Caring11082

I visited this facility

Emeritus at Marlton Crossing was my second choice among the places that I visited. During my visit, the staff were very helpful, upbeat and seemed very caring. The rooms were decent and they had services that I thought were very nice. They did the laundry and all sorts of other things. They offered the residents three meals a day. However, I did not like that it was an older group and smaller population, since my sister was only 67 years old and I wanted her in a place where there were more younger residents.

February 15, 2014

By Harry19

I visited this facility

Emeritus is very clean. My wife said it was immaculate. The rooms were nice, spacious, and airy. The people were very nice, very kind. They gave us a very nice tour. They even brought the chef out to talk to us about food which I thought was very nice. We met with the manager. Everything about it we liked. I know they had bingo. They had like a small movie theater in there that you could go see if you wanted to. Some of the people that were there actually had their own cars and I know they took them to different places by bus. There's a bus tour for them. I know they went to casinos. They had a lot of arts and crafts there. As a matter of fact, they were making ceramics and bird houses when we were there.

February 14, 2014

By Margie4

I am a friend or relative of a resident

We placed our mother in law in Emeritus at Marlton Crossing. She's been there for 2 months. What stands out in this place is the cleanliness, the professionalism and their confidence. They really know how to help someone transition into that kind of living. They did everything right. The system is very nice. I will highly recommend it.

November 20, 2013

By Charles29

I visited this facility

We had friends who stayed in Emeritus at Marlton Crossing until they passed away. It looked like a very clean place. They gave us a meal there and the meals were excellent. The service was good. Regarding staff, I knew that our friends who we were visiting knew everybody by their first names, so they got along well with all of the staff there.

November 16, 2013

By Lovingdaughters

I am a friend or relative of resident

My loved one was a resident for two years. When they first moved in it was a Sunrise facility, they were happy, needed limited assistance was very well cared for. Within six months Emeritus bought the facility, assured families that there would be nothing but improvements in everything from resident care to building renovations. We should have left when the notice of substantial increase in monthly rent was sent. True to their word there were renovations made to all common areas but not to resident's apartments. Staff either left or was cut with calls for assistance being ignored or met with complaints. Residents needing help to get around were left to sit in a corner by themselves for extended periods with no engagement or interaction. As a result my wheel bound relative tried to help themselves and had numerous falls and trips to the ER. The apartment was not kept clean, new linens with their name written on labels disappeared and tattered towels similar to what I clean my bathroom with showed up in their place. Personal hygiene products could not be left in any supply because they disappeared. Staff and management never had answers and were always slow to respond, from the director on down. When we did get a call it was delivered as a complaint, not with compassion or concern for my loved one. Family visited every weekend we did not realize the neglect our loved one was receiving until the last time they were sent to the ER and the doctors and nurses questioned who they were (sent in an ambulance without ID), where they lived and who was their care provider. Medical staff advised us to move immediately and we did. Calls to the director were unreturned and passed along to another staff member who tried her best. When I finally heard from the director she was not consoling, concerned or apologetic rather irritated and rushed. The kicker, we received a new lease with another substantial increased in monthly rate. Look else where.

October 17, 2013

By Jackie20

I visited this facility

Emeritus was small which meant it did not have enough people to do the activities I was interested in. It was an older building and was not built as a nursing home or assisted living and I did not see handicapped facilities built into the rooms unlike the newer facilities that were built for this purpose.

October 15, 2013

By Philip5

I am a friend or relative of a resident

Emeritus seems to be the cleanest and the nicest place. It is a vibrant and a newer facility. It looks inviting and beautiful. My mom has a very nice apartment with a little living room and a little kitchenette. She is satisfied with the apartment itself. The staff is very pleasant. They seem courteous, accommodating and caring.

July 29, 2013

By Phyllis Richman

I am a friend or relative of resident

The Family Event, held in Memory Care Neighborhood on 7/28/13 was absolutely PERFECT in every single way!!!!!!!!!!!!! My mother was having a tough morning but attending the Family Event made the entire day (I stayed until around 4pm) fabulous!!! Hats off to Chef Dave and his staff!! The food was delicious and beautifully presented. My mother ate a good amount of a sampling of each dish and really was happy asking for MORE of one or two dishes. The dining room looked gorgeous and festive with balloons and a lovely "Welcome" banner that was hung right at the buffet. The DJ was fabulous!! Everyone was moven' to the music! The Family Event, as always, was superb and I thank you very, very much. My mother had FUN...I had FUN!!! Before the Family Event there was a Family Council Meeting. Mary facilitated and Mary, I have come to the conclusion that you've brewed a secret, magic potion. Mary dear, you and your extraordinary staff are completely, without exception, so kind, so caring, so authentic, so professional every single time I've visited with my mother...and that's almost every single day and during different shifts including the late night shift. Mary, you are a perfect, and I mean perfect role model. You embrace the needs of the residents as does each member of your staff. And please know that I am extending what I'm writing to each member of your staff, and all who work in The Wellness Center, the unbelievably lovely, helpful and patient front desk staff. And Jeanne, your energy, warmth, sincerity and all the activities you plan so beautifully mean so much to me and I can see by the reaction of the residents, who you are and what you do means so, so much to each and every one of the Emeritus Family. Don't forget! You're an inspiration to the staff!!! Back to the Family Council Meeting...I was 15 minutes late but for the time I was there I want to tell you, Mary, that you look so beautiful with your sparkling eyes, your warm smile, your sincerity, your awesome professionalism and your infectious sense of humor. You never forget anything!! (secret potion). You addressed every single comment, question or response or you would say you'd get back to a family member or resident. The Memory Care neighborhood is an example of the definition of words like warm, inviting, welcoming, calming, responsive, fun, with an ever growing number of activities that are all planned so well and executed by you and EVERY member of your awesome staff without a flaw....exactly how many doses of your magic potion do you share with your staff? I'm just having a little fun with the 'magic potion'...I have really been around and for 25 years served as the president/ceo of a mental health agency. Emeritus is managed with amazing skill and passion. Suzanne and each member of your staff are so special. Suzanne, there is such consistency with every single aspect throughout Emeritus @Marlton Crossing. I'm being very specific because I want anyone who reads this to really consider what I'm sharing. I hate Rt. 70 but as soon as I turn into Emeritus I realize I'm in a very, very special place on the planet! I have NEVER seen even a piece of paper on the grounds. The gardens are gorgeous, there is a meticulous attention to detail. The front doors open and Suzanne, you extend to all who enter the doors something to drink. That shows caring! Every corner of every place I've been throughout the building is really spotless. The air is fresh. There is always some activity going on. Each staff member I've even seen really is attentive to the needs of each resident living in the neighborhoods of Emeritus at Marlton Crossing. Staff engage the residents and hugs and love are plentiful. Tim, how do you work your magic of maintaining Emeritus??? The Housekeeping staff are truly remarkable. What a clean, fresh smelling environment you work so hard to maintain. All the furniture is beautifully polished, the carpets are always vacuumed..the entire building is quite amazing. Thank you. And Dave, you and your staff present delicious and healthy meals so beautifully. The table settings are lovely, you have been fantastic when I've used the private dining room...I was in the kitchen the other day and it's so clean!!! Awesome!!! Readers, please know that although I'm thrilled and enthusiastic about Emeritus at Marlton Crossing but my heart is broken. Mary is continuously helping to educate as well as support me, but although I try so hard to embrace the moment, I'm losing my mother...she is fading away. Everyone at Emeritus and everyone in Memory Care are just wonderful, but this is a horrifying experience. My mother has a very clear idea of what is happening to her. She looked at me the other day and said, "Well Peep, what's next? Will I completely lose my ability to talk? I know what's happening to me. I'm losing the functions of my brain, little by little. Will you stick with me 'till the end? I'm so frightened." Those were my mother's exact words. How do you redirect that? We hugged and we cried together. What Emeritus is not doing is curing my mother, restoring the use of every function of her brain, making sure that she'll walk again. Emeritus is not helping to slow this horrible process down. Of course, none of my deep hope, wishes, prayers will be answered. Let me share with you that if my mother was not at Emeritus at Marlton Crossing life for my mother and me would be intolerable. We are blessed by having found Emeritus. And we are being given such amazing gifts by being at Emeritus. Emeritus at Marlton Crossing is extraordinary. I am so thankful. God bless you.

April 16, 2013

By tapc

I am a friend or relative of resident

My mom was a resident at this facility for 5 1/2 years and was in the Memory Unit all of that time. She was good on her feet but pleasantly confused. I found the administrators to be very distant, always looking for ways to nickel and dime you and try to increase the resident's bill, many times unjustified..With every attempt at an increase in my mom's bill ("show me where her care & she has changed", they could not justify the increase. I saw my mother all the time and knew what she was capable of doing/not doing. They told me she could not feed herself, yet when she went out with a family member to a restaurant, she fed herself. They usually did back down but it was constant vigilance. My mom (who was good on her feet), fell twice at this facility in a totally supervised room. She was hospitalized with head trauma, sent to Rehab...She worked hard and made a decent recovery. She was NOT accepted back to Emeritus after her Rehab...It was ok for them to take my mom's money for 5 1/2 yrs but now they would not take her back....they knew they were at fault and the 2nd fall should have NEVER happened. She went elsewhere and had the kindest, conscientious and sincere caregivers! Find someone else to place your loved one, this is NOT the place!

November 13, 2012

By SusanInOaklyn

I visited this facility

Visited Emeritus at Marlton Crossing while seeking a Memory Care placement for a relative. Had an 11 am appointment to meet with a sales representative on November 12, 2012. I arrived at 10:57 am, gave my name to the receptionist, and was asked to wait in a conference room. I noticed that the conference room's carpet was dirty; there were also dead insects on the carpet. I waited until 11:25 in the conference room but no sales rep showed up. When I departed the facility, I informed the receptionist that I had another appointment to keep. She asked me if I wanted the sales rep paged; I declined and got out of there as quickly as possible.

September 12, 2012

By George5

I am a friend or relative of a resident

I visited this facility to see my friends mom. This place has everything you can need. They take good care of your loved ones, that they feel at home.They give assistance with daily chores like dressing , bathing. They have trained staff who are available 24/7 to help and take care of people. They even provide transportation for visiting the doctor. This place s really awesome , I am sure that every one feels like home and are happy here. They live like a family here. Really a great place.

August 28, 2012

By Abhi1

I visited this facility

We visit this facility every weekend and spend some time with my friends uncle. This place is really awesome.They provide direct assistance with everyday tasks, like bathing, dressing and meals and all day to day activities. They have trained professionals to take care of all these people and they treat them so well like their own familiy members. You will find a homely atmosphere in this place.They do even help with transportation to doctor appointments.This place is really cool. That is why prefer to spend time here instead of going to a movie or shopping.

June 22, 2012

By ggs41488

I visited this facility

The staff is great and seem to genuinely care about the people living there. The facility itself looked more like a cheap motel than others I had toured, with water stains and peeling wallpaper here and there. The facility offers some amenities to the people living there, but most seem to prefer to keep to themselves. There was a special unit dedicated to memory care, which I found promising due to my grandfather's declining short- and long- term memory.

December 15, 2011

By chole


Numerous problems with this facility including but not limited to -losing patients one was actually brought back by police staff didn't even know they were gone, citations by dept of health, short of staff, some days no nurse even on duty just med techs, frequent falls,
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Memory Care Reviews for Atria Cherry Hill

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Services and Amenities of Atria Cherry Hill


  • Rent Plus Care Fees
  • Assisted Living Starting At: $3985/month
  • Memory Care Starting At: $6820/month

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Studio Apartments

Dining options

  • In Room Kitchenette
  • Dining Room Shared Meals
  • Dining Extra: No Concentratedsweets


  • Beauty Barber Shop
  • Resident Transportation
  • Party Space
  • Garden And Patio
  • Resident Parking

Cleaning services

  • Laundry For Linens
  • Housekeeping
  • Laundry For Clothing

Health services

  • Skilled Nursing
  • Medication Management
  • Physical Therapy
  • Nurse On Staff: Yes


  • Offsite Activities
  • Religious Services
  • Activities Extra: Shabbat Service

Guest services

  • Guest Parking


  • Low Salt
  • Vegetarian


  • English


  • Pets: Yes

Range of services

  • Physical Therapy

Types of care

  • Walking Wheelchair Assistance

Training Areas

  • Memory Care Training
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About Atria Cherry Hill

Situated on beautifully landscaped grounds just a short distance from Cherry Hill Mall, Atria Cherry Hill is a vibrant community designed to help older people enjoy the benefits of an active lifestyle – and experience greater well-being.

This inviting residence offers a selection of studio, one- and two- bedroom apartments, each with a kitchenette. Just steps away are a variety of convenient amenities, including a library, movie theater, salon and barber shop, and welcoming outdoor spaces such as a courtyard, patio and walking paths. A friendly, caring staff is available 24/7 to provide discreet support when needed.

For people living with Alzheimer’s or other forms of dementia, Atria Cherry Hill offers Life Guidance® – Atria’s forward-thinking approach to memory care. Residents enjoy exercise and social engagement in a secure, thoughtfully designed space with specially trained caregivers who focus on ways to help them continue to live a fulfilling life.

Every day is a new opportunity for connection, creativity and fun. With a calendar full of events, residents can continue doing the things they love and discover new interests. From guest lectures and art classes to yoga and happy hours, residents can be as active and involved as they like.

Atria Senior Living is a leading operator of independent living, assisted living, supportive living and memory care communities in more than 200 locations in 27 states and seven Canadian provinces. Atria communities are home to more than 21,000 seniors and employ more than 14,800 people.

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Atria Cherry Hill

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