Birch Heights

Offers Independent Living

30 Reviews
7 Kendall Pond Rd, Derry, NH 03038
Call (800) 385-2527
Birch Heights (800) 385-2527

Reviews of Birch Heights

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Independent Living Reviews for Birch Heights

August 06, 2018

By CarliO

I am a friend or relative of a current/past resident

The staff at Birch Heights was so good to my ailing mother in law. I cannot speak highly enough of the management staff, their care, concern and compassion. Our family is grateful for the time they spent with her and the care they showed her.

Provider Response

Hi there, thank you for the wonderful feedback. We are sorry for your loss. It's rewarding to hear such positive feedback from our residents and their family. Thanks again!

May 03, 2018

By Trudy

I am a friend or relative of a current/past resident

Birch Heights is good, attentive, and they feed my father-in-law well. He moved in at the beginning of March. I have a very good impression of the place. Every day there are several things for him to do whether he wants to participate or not. They serve three meals and are always have snacks and fruit available. They'll take him to stores and to the doctors.

July 14, 2017

By 13gladys

I visited this facility

I loved the dining room atmosphere and the hostess was exceptionally friendly and informative. We had the opportunity to chose from 2 rooms that were larger than my aunts current facility and at half the price. Birch Heights is independent living and I was looking for a more vibrant community than the assisted living facility that my aunt was currently staying at; however, the residents there at the time of our visit were in similar or worse shape than her current neighbors. For the price, the free cable and dining for visitors, I would have jumped at the opportunity. What stopped me cold was that there was only one community bathroom on each of the floors and both were unsightly (I held it & we went to a gas station to pee) I do believe that half of the residents there need more care and guidance, but are there because it is affordable, My aunt only needs a facility because she doesn't drive and her husband and 2 daughters had passed away from cancer. She is somewhat forgetful and cannot live alone. If the bathrooms were clean, I would have given it a 5 star, but they had been used by residents that actually needed assistance to go to the bathroom; which is not available. It is possible that the type of neighbors I was looking to see were out and about; fit to drive and do their own thing and the ones present were incapable of the same, which left me with this impression.

May 27, 2017

By peter-d

I visited this facility

Birch Heights was a nice and fairly new building. The apartments were nice, too. The people seemed to be nice, and there seemed to be a lot for the residents to do. Birch Heights was clean and organized, but my mother-in-law is not ready to go. They had nice, different-sized rooms that are all carpeted and fairly new with cable TV set up and kitchenettes, too. You can have one or two bedrooms and decent-sized living rooms.

March 30, 2017

By Frederick241621

I visited this facility

Birch Heights facilities are outstanding. It has a lot to offer for the money they want. It is well worth your rent. It is a very good situation. I have a nice 2-room with a small kitchenette and a lot of closets which I need. It is a very nice operation, but I have not moved there yet. The food is outstanding and healthy. I like the location. It is the nearest I can find in the area that I can afford.

November 23, 2016

By Maureen332717

I visited this facility

We saw Birch Heights. It seemed clean, they offered lots of activities, and everybody was friendly. They had nice transportation offered, and it was near a medical facility. The food was fine; it tasted like normal food at a restaurant.

September 30, 2016

By John737180

I visited this facility

Birch Heights was good, they looked more than enough, and my first impressions were favorable. The staff seemed to be caring. The dining room seemed clean enough and pretty nice. I liked the dining room atmosphere it was more like a restaurant.

March 27, 2016

By relative30

I am a friend or relative of a resident

I helped my dad move into Birch Heights. It's a very nice place with nice and professional people, and my dad loves it. The room is a small studio, but it works for him. It’s what he can afford. They have card rooms, a pool table, and other activities like that and events happening all of the time. It’s pretty busy. I ate some really good food in the dining room.

September 06, 2015

By Amy110587150

I am a friend or relative of a resident

We love Birch Heights. We have only been there for about eight weeks, they feel like it’s their new home, they are settled, and they couldn’t be better. I like the exterior appearance; it was set off the road in a quiet neighborhood When I went inside, the staff greeted me right away, and the thing that actually sold it for me was that they didn’t try and talk to me about it. They just tried and sit and eat with a couple of the residents. The residents were so happy that I know that my parents would be too. The residents told me about their experience and how much they loved it there. The food was delicious. My mom is a lifelong cook, and she loves the food. They do have a very full calendar, and my parents will be enjoying it. They feel all the pressures of their own home taking off of them, and you can see that they are doing better a week from eating a better diet, and they have pink cheeks from being out of the sun and walking around. I think they could help more my folks get more involved in the activities than they are.

February 18, 2015

By Michele25

I am a friend or relative of a resident

My mother is in independent living, and she is doing very well. She is at a place called Birch Heights owned by Holiday. I think the facility is great. I even think the food is good. Everybody there has been very nice. I was there through the holidays, and I went to their Christmas party. They were very nice and very accommodating. There were going to put their roll away beds so that I can stay there a couple of nights while I'm there. I like the people, and I think the facility is fine. She is staying in a one bedroom but a larger one-bedroom. It is an end unit, so it has a larger porch that she can sit on. It also has extra windows because it is on the end, so it is really nice. I like it there. They don't have any stove. She eats three meals a day which initially she wasn't doing. She was only eating breakfast and lunch. But now she goes down every night for dinner. They say it's like a 30, 60, 90 day thing, and they were right. After 30 days, she was comfortable because there were a couple of people that she knew there. It's in a small town. She got more comfortable as time went by. I don't think she hasn't taken the bus yet because she has lots of friends and family there. She has an aide that comes in one morning a week to make sure my mom showers and does some of the laundry. I think it is really nice. There is one thing that I do not care for is that they only have one central elevator. I know it is expensive, but I think it is very poor planning. They should have two elevators.

December 30, 2014

By Caring99608950

I am a friend or relative of a resident

Birch Heights was beautiful. There was a very calming effect when you walk in, there was a lot of stuff to do there, and it was very clean, the apartments were very nice; it was just very nice. The staff was excellent. We were there after lunch and before dinner, so we didn't get to see anything in the dining room. There were women playing dominoes in one of the game room and like I said it was very peaceful in there.

December 09, 2014

By Bob98167950

I am a friend or relative of a resident

My father-in-law had been at Birch Heights for a couple of months. I am very pleased with every aspect of it: the cleanliness, the people, the friendliness, the activities that they do, and the food, and I am very pleased that he is too. I've eaten there several times myself. They have a very well-balanced menu. He is in a studio apartment. The space was ample. The staff was excellent and extremely helpful. They have a bus where they will take them to church. They have different activities outside of the building. They visit restaurants and they take them shopping. They have the activities within the structure itself such as exercise classes and wellness programs. The facility is only about five years old, so it's in very good shape. I would most definitely recommend this facility.

November 14, 2014

By Caring96904650

I am a friend or relative of a resident

Birch Height was very nice and the person who took us along the tour was just very thoughtful, and she had anticipated all the questions that we would have had. Like I said, my uncle fell in love with the place. Actually, I did email the lady who I had talked to and told her that he had moved in there, asking for her assistance because she was also very helpful and she continues to send little tidbits of information. They showed us a variety of different rooms, some of them were furnished and some were not, just to give him a look and the opportunity to see the size of the rooms. The dining room was just extravagant -- we actually even met the chef and they opened the door of the kitchen to let us see the kitchen facility. It was very nice. They had tables for four and the chairs actually had rollers on them -- so if somebody has difficulty moving on chairs, they can roll and I thought that was kind of neat. At this point my uncle is still independent, although we did have to get him some assistance because he had a wound on his leg. He has been going to the wound center and he is not able to change his bandages, although they have a company called Integrated Health Services -- when we needed help for him, we were able to just call Integrated. Then, they called Wound Center and got the authorization to help him out, which I found very convenient. You can walk around outside if the weather is good and you can also walk the hallways, and they have a room where you can play cards, and a room with a large screen TV where they offer movie nights. They just seemed to have more activities. In his case, he wasn’t cooking a lot, so he was going out to restaurants all the time and he has three meals a day. He is really enjoying it and claims that the soup was fantastic. He is extremely happy. It’s more like a community because people walk the hallways, elevator and to him, that seems to be what he wanted. They seemed to have an abundance of activities going on, and they have a table that tells you what’s on the menu for the day, and also tells you the different activities. They have exercise activities. I actually stopped by to see him about a week ago on a Sunday, and they had about 20 residents in a room, and they had somebody singing and playing the guitar. They have had politicians going there and if anybody wants, to go listen to the politician. They seemed to have activities that people want to join in. I called him last Friday to see how he was doing and I got a callback on a Saturday morning and he said, he was in the game room until midday and apparently, some gentleman asked him if they could play, and he ended up playing, so he is making new friends and they do have things to do. If you are religious, they have a little chapel, so if you want time to spend alone and reflect, they have people that will come in for services. For instance, they will take them to some of the local churches. I noticed that they did have time to go church on Saturday afternoon or Sunday at some of the local churches. They seemed to be a very good facility and he seems extremely happy. He is the type of person who, if he is not happy, he will definitely let you know.

October 31, 2014

By Caring101098050

I am a friend or relative of a resident

I'm at Birch Heights. My daughter found this place for me. I have been here for four years. The staff's work attitude seems fine. The rooms and apartments are very nice. There is a choice of apartments, i.e., one-bedroom apartment with living room, bedroom, and bath. They have some two-bedroom apartments, and they have studio apartments. Food is acceptable; however, they could improve on the dining experience. Regarding security, this place is very safe.

June 27, 2014

By Caring4315

I visited this facility

We liked the good sized rooms at Birch Heights, as well as the monthly payment. The room has a refrigerator, and we can also have a microwave. But there is no stove, and that is one thing that bothers me. I will have a wheelchair there, and a bus will take me where I need to go. We were there for dinner and we really enjoyed it. The meals are served in a cafeteria. In addition, it’s wide open, clean, and everybody is really kind.

February 28, 2014

By caring05541

I visited this facility

Birch Heights is a really nice place and I noticed that they were having activities when we went there. They were lot of people around and that was great. It was a bit expensive as far as I was concerned.

February 28, 2014

By Caring68906850

I am a friend or relative of a resident

My mom was in an independent living facility called Birch Heights. It was lovely. This community was wonderful. There were two people who run the facility and they were absolutely wonderful. Everything was positive. It was simply that my mom got to a point where she needed more than independent living, otherwise she would still be at Birch Heights because it was really a terrific place. My first impression of it was that it was very attractive, clean and neat. The people there were happy. The caretaker who toured us around was so nice, so helpful, warm and caring. The staff was very attentive. My mom was in a studio apartment, but it was just typical. However, it was certainly spacious enough for her. They also had one-bedrooms and two-bedrooms. The food was very good. The wait staff was young people. They were friendly, fun, attentive and good. For activities, they really had the same things as every other place, e.g. games, card games, groups coming in, movies, and all that sort of thing. They also had a van that would take them to places. The only thing I didn't like, and it is significant, is their parent company. When we tried to get her deposit back, which was guaranteed that we would get it back in 30 days, it took them almost three months to give us our money back. There were a lot of hassling and I actually had to resort to threatening to inform the attorney general of New Hampshire if they didn't refund us. So the parent company was bad but the Birch Heights itself was wonderful.

February 28, 2014

By Caring77967250

I visited this facility

Generally the staff are very good to us when we had our visit at Birch Heights. What I like about them is that they have a lot of things going on for the residents. Their rooms are small, but adequate. I didn’t eat there, but their food looked good. Their rates are not cheap, but very competitive. I also like that they have a short term option and that looked very good.

September 17, 2013

By Barbara70174550

I visited this facility

Birch Heights was very clean, neat and had no smell to it. The rooms were very nice as well as the dining room. The staff who gave us the tour was very good and she gave my husband some muffins. They had a bar where the residents came and had muffins or snacks anytime they wanted to. The people seemed friendly there. I would recommend this facility to others.

August 29, 2013

By Aileen35

I visited this facility

Birch Heights was a very nice facility and I had a good impression. It was well kept. You could use your car too. The people and the residents were very nice. They have different programs going on.

July 24, 2012

By gregnaha

I am a friend or relative of a resident

The staff were generally friendly. A number of the residents often complained about the co-live in managers who often ignored the complaints of residents. Their complaints were often related to the dining room. Though the menu changed from day to day, it was still very restricting, and the majority of the dining staff were overly rude and unwilling to make accommodations for the residents. As far as maintenance of the rooms goes, it often took far too long for things to get fixed. Most of the residents weren't able to change lightbulbs, and would sometimes have to wait as long as a week for maintenance to help them. At least the actual facilities were nice. There was a large garden outside, and transportation around town was provided. There were lots of events planned for the residences, and apart from the lack of response from staff, the residents seemed generally happy to be living there.

August 01, 2011

By Heavenly Home

I visited this facility

I visited this facility with my husband, brother and mother. We were given a brief tour of the facility. The tour consisted of two model rooms, the dining area and the excercise/activity room. We were also given tasty cookies. I was very impressed. This facility serves 3 meals a day to its residents and also has drinks and healthy snacks available during the day and evening. If you are looking for a 5 star assisted living area....this is the place.
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Questions about Birch Heights

Describe the overall population of independent living residents at Birch Heights. What is their average age? What are their favorite things to do?

Our residents range from 55 to early 100s and everything in between! Their favorite activities are as different as their personalities! By using our Holiday 365 app each resident is able to view the daily calendar and sign up for events that interest them. If they are unable to find something that peaks their interest on the calendar they can simply message a friend to join them for a game of cards or to enjoy a walk around the community.

What transportation services does Birch Heights offer to independent living residents?

Our residents can take advantage of the complimentary transportation to help them get around town. The scheduled shuttle can take residents to stores, doctor appointments, dining, or group outings.

What makes the chef or dining program at Birch Heights exceptional? What kind of menu can independent living residents expect?

Our community has an Executive Chef and Sous Chef who care about providing residents not only delicious but also nutritious meals, 3 times a day. Our menus are changed seasonally to ensure the freshest products and flavors and we offer over 150 different entrees with each season. Residents can select a la carte items for breakfast, lunch, and dinner. Entrees at each service include specials like our Holiday Fresh option or Resident’s Choice. All meals are served in our restaurant-style dining rooms with friends and neighbors, allowing everyone to enjoy good food and good conversation.

What common areas are available for independent living residents?

Residents are able to socialize in our game room or activity room, sit back with a good book at our library, get physical at our fitness room or just catch up with some friends in the atrium.

What safety features or security measures does Birch Heights offer to independent living residents?

Our residents can feel safe 24/7 knowing that they can access help with just a push of a button. Each resident receives their own Lively Mobile Plus emergency device that goes anywhere they do. The device, which is included in monthly rent, can be activated for a variety of reasons, including emergencies, directions, health concerns, or to just speak to a friendly voice. The community is also only accessible to residents from 7:30 a.m. to 7:30 p.m. so you can rest easy knowing that there will not be unwanted late-night visitors.

If Birch Heights accepts dogs or cats, what indoor/outdoor areas can they enjoy?

We love our residents and we love their pets! Our community is pet friendly so you can bring your furry friend with you to your new home. There are green spaces and courtyards as well as walking paths where you can enjoy nice long walks.

Does Birch Heights work with an agency or registry to provide nursing and medical assistance as needed?

Our community provides the option to each resident to choose their own third party care provider. This allows the freedom of choice and flexibility for each resident to determine how much, or how little, support they need.

Costs for Birch Heights

Cost of Independent Living

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Starting Price

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Services and Amenities of Birch Heights


  • Fee Structure Extra: Included In Rent: Basic Cable, Electric, Gas, Sewer, Water
  • Independent Living Starting At: $3412/month

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Studio Apartments
  • Housing Extra: Handicap Barrier Free Units Available, Individual Climate Control, Safety Rails In Bathroom, Telephone Hookup, Walk In Tub

Dining options

  • In Room Kitchenette
  • In Room Kitchens
  • Dining Room Shared Meals
  • Dining Extra: Private Dining Room, Resident Kitchen


  • Beauty Barber Shop
  • Computer Room
  • Resident Transportation
  • Hiking Trails
  • Tv Room
  • Garden And Patio
  • Resident Parking
  • Features Extra: Laundry Room For Use, Chapel, Library, Locked Mailboxes, Elevator, Parking: Garage, Private

Cleaning services

  • Laundry For Linens
  • Housekeeping

Technology and entertainment

  • Cable In Rooms
  • Technology Extra: Wi Fi In Common Areas


  • Offsite Activities
  • Fitness Room
  • Activities Extra: Billiard Lounge, Game Room, Activity Room

Financial guidance

  • Va Benefits Consultation

Guest services

  • Guest Parking
  • Guests At Mealtime
  • Overnight Guests


  • Minimum Age: 55
  • Pets: Most Pets Allowed
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About Birch Heights

Birch Heights is located in Derry, NH, providing a vibrant backdrop for your new life as a valued member of our caring community.

From pleasant housekeepers, to attentive servers at mealtime and helpful maintenance technicians who are there when you need them, this community is the new extension of your family. We take pleasure in getting to know each of our residents and look out for their comfort and happiness. Our chefs prepare three delicious meals each day, served in our beautiful dining room. We provide housekeeping, linen services, fun and stimulating activities, off-site excursions, transportation to your personal appointments and a variety of classes and programs. Our warm, comfortable community and our friendly staff and residents will welcome you. We look forward to making your life easier any way we can.

So come to Birch Heights for a visit...and stay!

*We understand that each individual is unique and that needs may change over time. Holiday Retirement does not provide any health care services. However, residents are welcome to receive services from any outside home health care provider of their choice to help them continue enjoying life at our community.

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Birch Heights

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