Wilshire at Lakewood

Ed63

Mom was very sick and the staff was attentive to her needs until the end.

Karen

Wilshire at Lakewood was going to be my choice because I thought that was the only place my mom could go to. It was probably built in the 1990s or 1980s and the decor there is reminiscent of the time it was built, but it was very nice and clean. There is the self-pay side, and there is the Medicaid side. When we first walked in, nobody was there to greet us, so we naturally headed to the self-pay side, which was extremely lovely. They said, "Your mom will be on Medicaid," so we looked at that side, but there were two people to a bedroom, it was more crowded, and it wasn't decorated as lovely. Although it meets our needs, it needs to be updated.

BusinessBP

My relative feels like she is being held hostage. The entire place is filled with Covid. I get an email every week and the number continues to increase beyond even a reasonable amount. Hospice cannot get in and no one answers the phone. My relative no longer understands how to answer the phone and you cannot get a nurse to answer either. I was told I could not go to the window either because I would scare the other person in the room. They let me relative fall so many times I could not move her. Then hospice showed up in the beginning and she never fell again. Now that she has Covid I can't move her again. This place is very expensive for no information and the management team is completely unresponsive! They give you the run around for asking any questions. I wouldn't let my dog stay here!

sis of bro

My brother was there over Christmas ‘19 for rehab after a hip replacement. Everything was clean and bright and decorated to the nines for the holidays. The only thing that bothered me was the carpeting in the rooms. They were stained and don’t know how often they are cleaned. The food for the most part was good, nurses were good most of the time, therapists were great. He really enjoyed his stay!

me5389

Visited my girlfriend same day she was delivered from center point people working there are the most rude and mean to the people placed ,1 she told signed papers must go party we’re beer and liquor and they. Told her she can’t. Bring her drinking cup after. Drinking out , and ask nurse why because they re used all cups is not sanitary nurse was so mean and awful. They

LindaKcMo

My family and I just had our aunt at Wilshire after a stay at the hospital with pneumonia and many other health issues. Hospice was called in and we knew she didn't have long. She was only there for 4 days before she passed, but we couldn't have been more pleased with the staff at Wilshire and the Hospice nurses. They were extremely attentive and kind to our many visitors who came to say goodbye to her. I know she wasn't there long, but we were very pleased with the staff and the facility and they seemed to be attentive to all of the other residents who were near our aunts room.

Conoco

You have to go there every day to see they are taking care of your parent. Not timely answering call light -- sometimes 45 min one time 1 1/2 hrs. Not following diet, failing to follow instructions on giving medications. Not monitoring nor recording falls. Failing to clean hearing aids, not checking hearing aids and letting batteries go dead. Improper installation of hearing aids. Loosing hearing aids. Dropping hearing aids on floor and breaking them and then try to deny. -- We should be billing them for the amount of time we have to go over there.

Caring_2645394

My Mom was sent to the hospital for care and assessment for dementia, When she was discharged back to the Wilshire Carol the Admin met the medical transport at the door and refused to let my mother come back to her own apartment. She made her sit outside in 100 degree heat in the cab and would not even let her come into the lobby to sit in the air conditioning. I got a call from out of nowhere telling me that she wouldn't be readmitted and asking me to come pick her up and take her to my house. I have no facilities or 24 hour supervisory capability to care for her. The admissions person Sammy who called me tried to initially misrepresent what was going on until I stated I was calling a lawyer. Then all of a sudden things changed and the hospital she was just at will suddenly let her come back when Sammy tried to make it sound like it would not. That hospital filed elder abuse charges against the facility for leaving my mother outside in the heat. These people have no regard for the elderly to have done this to my Mom.

Paula 3

Wilshire at Lakewood is beautiful. It's a ranch, it's spread out, and it's very clean. The rehab side and long-term care side has large dining room. The ratio of CNAs to patient is too high. They dropped my mother three times. They gave somebody else's medication once and that put her into hospital. That's pretty much why their level of nursing care is horrible. The rehabilitation is good. The nursing care on the rehab side is good. When you move over into long-term care, then it becomes terrible.

Sprite8280

During my visit the assisted living staff where nice and helpful. The place was clean and kept up. There where activities for the residents to partake in if they choose to do so. One of the activities they had on the day we had visited was a trick or treat for the kids of the families where the kids were allowed to trick or treat at the doors of the residents that chose to participate. The rooms on the other hand were small and were shared with a roommate. It was not easy to find the location of the facility at all. In the back of the facility they have a nice pond/sitting area. Aside from the small rooms it was a very pleasant experience and I would go back to visit.