Westview at Ellisville Assisted Living & Memory Care
27 Reinke Road, Ellisville, MO 63021
4.16
(24 reviews)
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Reviews of Westview at Ellisville Assisted Living & Memory Care in Ellisville, Missouri
Nanci
1
|
February 11, 2022
My mother was at Westview at Ellisville Assisted Living and Memory Care. It was not a good experience. She first moved in there in the spring of 2019, and for probably that year, it was a good experience. She did not need much additional care. They have a tiered system there from 1 to 5 as far as care level. She came in as a 3 and that was fine. She needed help with her medicine and some assistance with bathing and things like that. It was a good experience for her and then COVID happened. Everything kind of got closed down and I do not begrudge any place for taking the safeguards they do. That's fine, understandably completely, but after we came out of COVID, it appeared my mom started having some issues with incontinence and they were not doing a great job of taking care of her and helping her with that. I talked to them about what we could do and her care level all of a sudden went from a 3 up to a 5, which is the highest level of care. We had to get her a new recliner, new clothes, and new bedding. We had to do all this to try to make the situation better, and it never got better. It got worse. By the time we left there, it was horrible. She was in a room that smelled of urine and they did nothing to help that situation. No matter what I brought in, no matter what I tried, it just didn't work. Westview is probably fine if you have a parent that doesn't need assistance, but not if you have a parent that needs assistance, which is called assisted living. They probably should need only minimal assistance or you need to be there every day to check on them. Even though I was there frequently, it still was not a good situation. I was heartbroken by the way that my mom's situation ended there. I can't even put into words how upset I was and how I felt that they just were not willing to give me any advice or offer any help on what we could do or try to do. It kind of got to a point where there was no return and that was very sad. It started out being a great place for my mom to be. I have nothing good to say about them now. They did not hold up their end of the deal of what they promised. There were no theatrics, no dramatics, nothing, there was no shouting and yelling and screaming. There was none of that. It was just why can you not take care of her? You were supposed to be able to do this and you tell me you can do this, and I come back days later and it's still the same. Nothing has changed. I come back weeks later and it's still the same. Nothing has changed, and I come back months later and we're still in the same spot and nothing has changed except for the cost that you keep charging us, which keeps going up and up and up, but her care is not going up. That's why we moved her. The food had a good balance. My mom seemed to like it. She's not a big complainer. I think she was overall happy with the food. Overall, ambiance and the facility, I would give it a 3. Her apartment when she moved out, I would have to give it a 1. I think the management needs to change there. The staff was ever-changing and the aides were ever-changing. It's very difficult then to get consistency. I think that's probably one of the issues they have there. My mom did not participate in many activities, but I saw numerous residents who did participate and it looked like they were having a nice time. They had a large community room there and they would do bingo, crafts, and memory game activities. They had a nice variety of activities. They just need to overall remember what they're there for, which is to take care of the residents. I don't think they're doing that. If you're a resident there who doesn't need a whole lot of help, I think you're probably fine, but it is assisted living and it is memory care, so these people need some help. It's not skilled nursing, but they still need some help and you pay for that. You pay for the type of help they tell you that they need. What they're being paid for, I don't think they're doing.
Pam
5
|
June 27, 2021
I like Westview at Ellisville. The tour was very in-depth. I met the nursing director, the location manager, and the sales rep. I also met the caregivers that had been there for 15 to 20 years, and they knew residents. It was a couple hour tour. We talked a little bit with the residents. It was good. The caregivers have been there for quite some time. The other places are pretty brand new, whereas this place has been around for 20 years. The people stay there and work there. They're very attuned to taking temperature checks and not allowing people in that may have Covid. I don't remember their menu. They had quite a few of these. They have where you could order off a menu for like breakfast. There's always a selection. They have bedrooms both in the apartments for memory care as well as assisted living for my parents. We were looking strictly at memory care for my father ,and assisted living for my mother and how that would work out. They were talking about how my father probably would be a good conversationalist with another old man there. They have activities there. The facilities were definitely not as new, but they were well kept and well maintained. I saw all the amenities, and they were very nice. The services are highly rated there, and it seems like a really nice place. The pricing was good, it was comparable.
NJASR
5
|
November 23, 2019
Dad Loves it there. He has friends his age to visit with. Dances with and loves the food. The events here are wonderful and the staff are the best, they care about Dad and all his needs./. He lives in Memory Care where the room is just his size.
vgirl
5
|
May 10, 2019
Westview is an excellent choice for assisted living. The size of the apartment is perfect and includes space for everything a person would need or want. The food is delicious and is served in a beautiful dining room. The staff is caring and thoughtful. I am very impressed with the sheer number of activities offered every day and all of the effort put into making all holidays and occasions feel special for all the residents. I couldn’t be happier that I found this amazing place for my mother!!
Provider Response
warren george
1
|
October 18, 2018
The lack of care in memory care was overwhelming. Staff was incompetent, uncaring and lacked any compassion for the residents. Management was unbelievably rude to residents and family. The really good cna staff have left westview because of the conditions they have to deal with. Staff talk on their and text continuously, including the Mc Director. Westview claims to “ FEEL LIKE HOME””. Only if your home is totally dysfunctional. We no longer have to deal with Westview,but for the precious residents who are still there, PLEASE FIX THE PROBLEMS. They deserve better than that.
Barbara
4
|
September 21, 2018
My father-in-law moved into memory care at Westview at Ellisville. The place is very clean and neat, and the people are very friendly. The dining area is very nice and clean. My father-in-law has been on field trips, and he has been coloring and doing bead work. They keep him pretty busy, which is what we were looking for. They have their own bus and there's an outdoor area.
Provider Response
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Costs for Westview at Ellisville Assisted Living & Memory Care in Ellisville, Missouri
Assisted Living
This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.
$3,570
Starting Price
Memory Care
Memory Care is specifically designed to meet the needs of those with Alzheimer's or other forms of dementia. Specially trained staff members assist with activities of daily living (such as bathing and dressing) and provide therapies to slow further loss of cognitive abilities.
$5,750
Starting Price
Services and Amenities of Westview at Ellisville Assisted Living & Memory Care in Ellisville, Missouri
Costs
- Rent Plus Care Fees
- Fee Structure Extra: We offer a month-to-month rental
Room and housing options
- 1-bedroom apartments
- Companion Suites: We do not offer companion suites
- Studio Apartments
Dining options
- In Room Kitchenette
- In Room Kitchens
- Dining Room Shared Meals
About Westview at Ellisville Assisted Living & Memory Care in Ellisville, Missouri
We also offer many on-site activities, including daily exercise, weekly entertainment, weekly religious services and more. At Westview at Ellisville, we pride ourselves in delivering the highest standard of care for our residents. We also strive to facilitate independent living, offering the autonomy they need to lead a healthy, happy life. Our Assisted Living Program has been designed to offer assistance with Activities of Daily Living (ADL). Our unique programs and amenities are designed to offer a lifestyle that complements the independence our residents' desire with the quality of personal care they deserve. Our professionally trained staff will meet with each resident and their family to identify need-based assistance so that the resident only pays for the services needed.
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