I was a patient for approximately one month. During that time, I was unable to even sit up in bed, so was at the mercy of the staff. The incompetence and neglect were horrific.
I was not kept clean.
My room was not kept clean. On the third day I was there, I spilled some red Jello on the floor. It was still there when I left a month later.
Due to incompetence and neglect, I developed several infections while there. I had a painful urinary infection that I complained of for three weeks, but nothing was done. After much effort on my part, I finally got a doctor’s visit. The doctor was supposed to order some tests, but never did, and the nurses would do nothing without orders. The doctor was unkempt and weird.
After a while, both I and the room smelled bad. A friend brought me some air freshener spray, which was confiscated by the staff. The spray and other items were “lost” and never returned.
Health care was inadequate to non-existent. I left Golden Living in an ambulance to the emergency room. In addition to an emergency condition (which the Golden Living nurses refused to acknowledge), I had several serious infections.
Nursing care at Golden Living was inadequate. Nurses routinely have a 30-patient load, and sometimes twice that. An on-duty nurse is also expected to staff the reception desk and answer the phone, which they can’t hear while doing patient care.
There was a call button in the room, but all it did was turn on a light in the hall. Typical response time was about two hours. There was no way to get immediate help in an emergency situation.
The food was unhealthy. I am diabetic, but was told that no special diets were provided. Among the “meals” provided during my stay were hamburger on bun, hot dog on bun, fried fish on bun, and a bologna sandwich. Food was high in sugar and fat. Lunch and dinner were accompanied by highly sweetened iced tea. No substitutions were allowed.
After I left (in ambulance on way to emergency room), the staff quickly boxed up my stuff so they could re-assign the room. My neighbors went to pick up my stuff, and Golden Living wouldn’t give them my TV or cell phone. My neighbors had to make several trips before GL would return these items.
No TV was provided in the room, and my family had to buy one for me. GL balked at returning the TV. They also made it difficult to get back the money in my cash account.
This list is only the tip of the iceberg. My stay at Golden Living Center was a nightmare, and I was lucky to come out alive.