Benedictine Health Center Innsbruck

Yesterday was my first on-site visit to this facility, which was beyond imaginable (and that's not a compliment). Yesterday I was notified that my 60-year old, [now] critically-ill friend has "lived" and I use the term, "lived," rather loosely, of course, in this deplorable facility for the past several months. Walking into the facility there was a immediate and overpowering smell of urine, which only worsened as I walked through the facility. The care, or lack thereof, was truly frightening and beyond imaginable. Three (3) hours lapsed absent any check-in for any reason. I rang the call-button and ... no response for more than five (5) minutes. I actually had to walk outside the room and beg for assistance. The staff members arrived and it was readily apparent this site lacks adequate staffing. Under-staffing was (and continues to be) the beginning of what is an obvious nightmare for this resident. I am not in a [legal] position to remove this resident from the facility and despite another [non-family] beseeching the patient's family members (mother and 3 brothers) to do so, they continue to refuse to allow their family member to be moved to another facility. The mother and 3 brothers have the financial resources but lack the will, compassion, and concern to allow a higher level of care for their family member. Individually and collectively, the family members continue to look away and appear to be waiting for the end-of-life for their critically ill-family member. SHAMEFUL. The ONE AND ONLY saving grace in this facility is the Spiritual Care Director who is a Godsend to the patients and others, including me, and she is the quintessential definition of excellence in every regard.

My mother is in Benedictine Health Center Innsbruck. It has short-term care, a memory unit, and the ability to do nursing as well as taking somebody out of the bed and getting them into a wheelchair, so some of the rooms have hoists. My mom is in a semi-private room divided by a curtain with two single hospital beds, and a shared bathroom. It’s not a new facility; it’s been around for 30 or 40 years. The staff is very good, and it has a brightly lit center where they eat. They have some rooms that are private, but those are in demand. They have a woman who comes around to sing hymns to the residents, if they want that. They have church services and a regular list of activities for them to do. From what I have seen, the food looks nutritious, well prepared, and comes in a variety of choices.

Beware! I wouldn't even give this a 1 star, but that is the lowest rating possible. My mom received very poor quality of care at Benedictine Health Center Innsbruck. They didn't bath her without several requests. The last three weeks she was there, they didn't walk her as required for normal exercise. A staff member told her she had Alzheimer's, while she has never been diagnosed with that disease.

My mother stayed here for over a month. Terrible care. There were times she had to wait over 3 hour for a drink of water and even longer to get help to go to the bathroom. Little things like clock and room lights didn't work. They never updated her medications list so when she was discharged they provided an incorrect list of medications to her next place. I had to get her doctor to straighten the whole thing out.