The Waterford Independent & Assisted Living

The Waterford was very good, immacualte, and had very warm people. It was a very good experience. I saw the dining room, but I did not try the food. The dining room had a lot of tables with people sitting there. It was bright and cheerful. The apartment was very nice, laid out very well, and modern. The one I saw had a lot of light, so it did not look dreary. I thought it was a very nice facility. The only thing that I found wrong with it was that like most facilities, it probably would not work for my sister because the average age was over 75, and she was only 56 years old.

My parents were here for one year, I just moved them to another facility. Beware of the staffing ratio in memory care and the lack of activities of substance in memory care also. Has gone down hill with change of management.

The Waterford has one of a dozen or so townhomes that are becoming available, so we put a deposit on one. The facility is probably eight or 10 years old, but it is well taken care of. The floor plans and the townhomes were what we were looking for. They have a library and a fitness room and a very nice foyer. They seemed to have a really nice and courteous staff. I think it’s a good place. One thing about it is we’re in the independent part but should something change, they also have the assisted right there. They have all kinds of programs and get-togethers. I think it’s a well-managed, cordial place.

I visited The Waterford. The staff member who accommodated me was amazing and made a good impression. She showed me around and answered all of my questions. The apartments were clean. The only thing I didn’t like was that the hallways were being renovated, so it was a little dark. The staff was great and fun.

We toured The Waterford. It’s nice, has a lot of activities, and I liked the grounds. The lady we met was very friendly.

My loved one has moved in at The Waterford. I'm happy with it. One of the ladies there is very helpful too. The facility is clean and quiet. They have lots of activities for them to do. I am really happy with the whole experience. Since he has been there, it has been working out very well. They have activities for seniors. They have the round-the-clock activities that my loved one can get involved in and make friends. The apartment was redone. They even called me for feedback as to what he needs.

This place is run down. No working bathroom on the second floor. Some of the apartments have been flooded out with toilet water and then just spot cleaned and rented to new residents. Lights are burned out on the stairwells. Apartments that are rented out are not cleaned to rid the place for mold. The aides do not take care of the residents and they are poorly staffed. I would not let my mom or dad stay here.

I like the rooms at Waterford Manor, but I wasn’t impressed with the care there. The person who should gave me the tour was not there and I was toured with another person and I feel I was not thoroughly informed with regards to the facility. I should have gone back for another walkthrough. The facility seemed a little dark and drab to me; the rooms didn’t feel that way, just the main area.

Waterford Manor is a very clean facility. The place was light, airy, and updated. It didn't smell that of urine. The people were approachable and kind. The food was fabulous. The apartment is huge for the money. Everything was perfect. We felt that it met every single need that my parents have.

Waterford was an okay place. Wasn't the best but it was by far not the worst. Residents were in nice rooms, my grandpa had at least one window. The staff came in to help with medicine and baths and anything else he needed. A complaint I have though is he was lonely a lot. I suppose they must have offered social gatherings of some kinds, but as he had dementia, he had less leeway as other residents. I wish the people came in to talk to him more. The food there was okay, mildly bland, but I guess most assisted living places have mostly bland food. There was always coffee. Always. The ladies that sat at the front desk area were always very polite and sweet, helping out the residents and relatives and friends of residents. Our grandpa really liked all of the staff there. He has since transferred to a different facility, but I'm not sure why. Everything seemed mostly okay to me.

The most unique feature of Waterford Manor is that this facility provides private apartment living with the advantage of supportive services for residents who are independent enough to live alone, but in need of help with activities of daily life such as bathing, dressing, housekeeping, laundry, meals, and medication reminders. The one and two bedroom apartments are very stylish including an option of amenities such as a fireplace. The apartment space is designed with seniors in mind, all showers have grab bars, and kitchen counters are low to accommodate those in wheel chairs. Residents can take advantage of services such as; 24 hour emergency call system, escort services to get to daily meals, medication management program, daily resident checks, and assistance with laundry and housekeeping. Most residents really appreciate that they can be as independent as possible in the privacy of their own home, while receiving the supportive services they need. The staff is friendly and supportive and most residents feel comfortable knowing that North Memorial Hospital is located nearby.