Augustana Care Health Care and Rehabilitation Center of Apple Valley

Offers Nursing Homes

5 Reviews

14650 Garret Avenue

Apple Valley

55124

Augustana Care Health Care and Rehabilitation Center of Apple Valley

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3.0 5

steaming 2019-04-18 TCU, okay. Once up to 3rd floor, in one week my mom was severely dehydrated and had a bladder infection. Same clothes from the day before, no bath for a week. I just finally kidnapped her and took her to the ER myself. Horrible care. I am a friend or relative of a current/past resident

5 1 1

dkv1959 2016-08-29 Overall the facility is nice however it is very clear that the priority in care of the facility and residents is given to those on the first floor. Once a resident moves to 2nd or 3rd floor the care is much reduced. It's very obvious the facility is short staffed and sadly the nurses and aids on the 2nd and 3rd floor don't hide that from the residents. With more help and quicker responses to the residents this facility could be a 4-5 star rating. I visited this facility

5 3 1

Did My Best042733 2016-06-28 I recently moved my soon to be 96 year old father-in-law into the care facility after having lived in the Augustana Villa next door for 10 years. His wife has already been there for 6 years. As is normal for most folks, I needed to feel my way through with effort and error to get the task accomplished. My floundering was waxed smooth by the very helpful and forgiving many staff members who helped me along. For them I am very grateful and certain both of my inlaws will be well taken care of while there. I visited this facility

5 4 1

Laun450526 2016-06-10 At Augustana Healthcare, there were a lot of things we wished would have been a little nicer. They were fairly short-staffed, and it seemed to me that they could have had maybe another nurse or two on the staff at any given time and a few more assistants because I do know that when my mom would need assistance to go to the bathroom, she had to wait quite a while before they would get there. The room was very small and cramped and fairly clean. It’s a fairly large facility with three floors. The first floor was physical therapy, and once you’ve reached your capacity for physical therapy and couldn’t manage on your own, then you’re moved into their nursing facility. The really negative thing about the place is that the rooms were very cramped and it would be nice if nursing facilities, at least, would have a little more privacy. Instead of having two people to a room, it would be nice if there was only one or each had their own small room. I visited this facility

5 3 1

KathAttack 2012-06-29 I thought Augustana was a very nice facility, and the people seemed kind, but understaffed. Whenever someone was called for it seemed to take a long time for someone to come. The staff didn't seem extremely qualified, and they weren't much for intelligent conversation. One really big issue that I didn't like was that my grandma was only being bathed every couple of days, as she was a very clean woman all of her life. However, she always had very nice things to say about the people that were taking care of her, and even had us bring them gifts once in a while, although I think that was more so they would take better care of her. :) The food was also terrible, and my grandma liked to eat a lot, so we brought her food sometimes, which was allowed. Overall, as a nursing facility I feel it was up to standard, not like you see on Inside Edition or whatever, but I think it could be run a little classier, especially with the personal hygiene issue. I visited this facility

5 4 1

14650 Garret Avenue, Apple Valley, MN 55124

Call (800) 385-2527

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Augustana Care Health Care and Rehabilitation Center of Apple Valley (800) 385-2527

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Reviews of Augustana Care Health Care and Rehabilitation Center of Apple Valley

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Nursing Home Reviews for Augustana Care Health Care and Rehabilitation Center of Apple Valley

April 18, 2019

By steaming

I am a friend or relative of a current/past resident

TCU, okay. Once up to 3rd floor, in one week my mom was severely dehydrated and had a bladder infection. Same clothes from the day before, no bath for a week. I just finally kidnapped her and took her to the ER myself. Horrible care.

Provider Response

We are deeply concerned about this review, and are trying to reach you directly. We will keep trying to contact you so we can speak, at your earliest convenience. --Dave S., administrator

August 29, 2016

By dkv1959

I visited this facility

Overall the facility is nice however it is very clear that the priority in care of the facility and residents is given to those on the first floor. Once a resident moves to 2nd or 3rd floor the care is much reduced. It's very obvious the facility is short staffed and sadly the nurses and aids on the 2nd and 3rd floor don't hide that from the residents. With more help and quicker responses to the residents this facility could be a 4-5 star rating.

Provider Response

Thank you! We very much appreciate your feedback, and are working to address the issues you have raised. –Dave S., Administrator

June 28, 2016

By Did My Best042733

I visited this facility

I recently moved my soon to be 96 year old father-in-law into the care facility after having lived in the Augustana Villa next door for 10 years. His wife has already been there for 6 years. As is normal for most folks, I needed to feel my way through with effort and error to get the task accomplished. My floundering was waxed smooth by the very helpful and forgiving many staff members who helped me along. For them I am very grateful and certain both of my inlaws will be well taken care of while there.

Provider Response

Thank you so much for sharing your thoughts. We are honored that you and your inlaws have chosen to come to Augustana Care Health and Rehabilitation of Apple Valley. –Dave S., Administrator

June 10, 2016

By Laun450526

I visited this facility

At Augustana Healthcare, there were a lot of things we wished would have been a little nicer. They were fairly short-staffed, and it seemed to me that they could have had maybe another nurse or two on the staff at any given time and a few more assistants because I do know that when my mom would need assistance to go to the bathroom, she had to wait quite a while before they would get there. The room was very small and cramped and fairly clean. It’s a fairly large facility with three floors. The first floor was physical therapy, and once you’ve reached your capacity for physical therapy and couldn’t manage on your own, then you’re moved into their nursing facility. The really negative thing about the place is that the rooms were very cramped and it would be nice if nursing facilities, at least, would have a little more privacy. Instead of having two people to a room, it would be nice if there was only one or each had their own small room.

Provider Response

Thank you for taking the time to provide feedback. Renovations have allowed us to offer more private rooms, but we do appreciate your comments greatly. – Dave S., Administrator

June 29, 2012

By KathAttack

I visited this facility

I thought Augustana was a very nice facility, and the people seemed kind, but understaffed. Whenever someone was called for it seemed to take a long time for someone to come. The staff didn't seem extremely qualified, and they weren't much for intelligent conversation. One really big issue that I didn't like was that my grandma was only being bathed every couple of days, as she was a very clean woman all of her life. However, she always had very nice things to say about the people that were taking care of her, and even had us bring them gifts once in a while, although I think that was more so they would take better care of her. :) The food was also terrible, and my grandma liked to eat a lot, so we brought her food sometimes, which was allowed. Overall, as a nursing facility I feel it was up to standard, not like you see on Inside Edition or whatever, but I think it could be run a little classier, especially with the personal hygiene issue.

Provider Response

Thank you for your review and for bringing these issues to our attention. We greatly appreciate your feedback, as hygiene is an important priority for us and everyone on staff. –Dave S., Administrator

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Medicare Provider Number: 245264
Ownership Type: Non Profit Corporation
Date Certified: 10/01/2020

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Resident Capacity: 200

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About Augustana Care Health Care and Rehabilitation Center of Apple Valley

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Augustana Care’s skilled nursing care is based on our belief that mind, body and spirit are intricately connected. Therapeutic recreation, spiritual care and life-enriching activities are an integral part of life here, along with twenty-four-hour care provided by licensed nurses.

The Augustana Care team works with residents and family members to create and coordinate effective care plans, answer questions and maintain frequent communication. Our goal is to provide the greatest comfort and quality of life possible for every resident.

Augustana Care Health Care and Rehabilitation Center of Apple Valley

Reviews of Augustana Care Health Care and Rehabilitation Center of Apple Valley

Nursing Home Reviews for Augustana Care Health Care and Rehabilitation Center of Apple Valley

I am a friend or relative of a current/past resident

I visited this facility

I visited this facility

I visited this facility

I visited this facility

Photos of Augustana Care Health Care and Rehabilitation Center of Apple Valley

Services and Amenities of Augustana Care Health Care and Rehabilitation Center of Apple Valley

Medicare

General

About Augustana Care Health Care and Rehabilitation Center of Apple Valley

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