The Fountains at Franklin

Offers Assisted Living, Independent Living, and Memory Care

33 Reviews
28301 Franklin Road, Southfield, MI 48034
Call (800) 385-2527
The Fountains at Franklin (800) 385-2527

Reviews of The Fountains at Franklin

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Assisted Living Reviews for The Fountains at Franklin

October 13, 2016

By Liz343871

I visited this facility

I was disappointed with the Fountains. It was not clean. The staff who took me on the tour said every resident has someone with them at all times; however, I saw 6 people unattended.
Provider Response

I’m sorry to hear of your unfavorable impression of our community on your tour. We have a dedicated team devoted to keeping our community clean and comfortable. As a result of your comment, I will perform an extra inspection and also pass your comments on to the team. I am also sorry for the misunderstanding about our staffing levels. I am assuming that you are speaking of Memory Care. We do meet mandated staffing levels and receive very positive feedback about our special universal caregivers called Nayas. I would appreciate hearing more about your concerns and clarifying how our staffing works. Could you possibly call me directly at 248-353-2810? I thank you for helping us always be improving. Sincerely, Tawania Sears, Executive Director

February 15, 2016

By Anonymous Resident3

I am/was a resident of this facility

The Fountains at Franklin is very good. They have an excellent dining facility, they’re really prompt with maintenance, and helping you set up. I knew somebody that worked there, and the price was right. I like it. So far, they’re doing a really good job.

February 10, 2016

By San1

I am a friend or relative of a resident

My dad is at Fountains at Franklin. It seems friendlier and more like home. The staff's work ethic is very good. We have no complaints. He participates in different activities. I do not know if they have exercises, but they do have bingo. The rooms are very spacious.
Provider Response

Thanks so much for reviewing our community. We do offer a wide selection of exercise classes including traditional stretch and fitness classes plus Yoga and Tai Chi. In addition to Bingo your Dad can enjoy music and arts programming plus sporting events, happy hours and clubs like our Bid Whist Club. We encourage everyone to attend our themed dinners and socials, plus trips to the casino, movies and museums. Come join the fun any time you’d like! Thanks again. Sincerely, Tawania Sears, Executive Director

May 12, 2015

By Martin14

I am/was a resident of this facility

I’ve been living in The Fountains for 3 years. I’m very satisfied. The food is satisfactory. It’s a 2-bedroom with a kitchen, a living room, and a balcony. I’m in an apartment that’s way at the end of a building. In the winter, their heat is inadequate. In the summers, the air conditioning is inadequate at times. Otherwise, they do everything they’re supposed to do.

April 17, 2015

By Gloria42

I visited this facility

I have not really met any of the staff at The Fountains at Franklin. I just talked to the agent, and they were very professional and very polite. The apartments were small, but they were nice. It was big enough for my mother, and it was clean. The dining room was setup formally where they had tables, and they serve the food to you. They had activities like arts and crafts. They also had a special bus that takes the residents shopping and other places. It looked like a pretty community, and I am quite sure once it is spring would be very pretty. The grounds seemed kept up.

February 22, 2015

By Linda102563850

I visited this facility

I like the way The Fountains was setup. The staff was fine. I happened to see someone -- a childhood friend -- there. She had a relative there and spoke highly of the facility as well.

January 19, 2015

By Caringformom07

I am a friend or relative of resident

I visited this place last week. I was seeking a place where my family and I can place my mom. The sales lady was friendly. It was clean and the staff very helpful. The residents looked and acted like one big family. We liked this a lot as it would make mom feel at home. Also had a chance to talk with several of the managers all very personal and kind. They are all on the same page that resident's care and safety are their main focus. Overall I like it clean, friendly staff and resident, good food and services. Nice value for the dollar and level of cares compared to other places in the area. The place is a little outdated but it was nice.

January 05, 2015

By Daughter10000000

I am a friend or relative of resident

My mother has been here for a year and a half and has so far received two rent increases. Not worth it!
Provider Response

Thank you for your feedback. I’m sorry to hear that you were surprised by the possibility of a rate increase. Our residency agreement states that rent increases can and do take place, typically in the month of January. This is an unfortunate fact, as we do not want to over-charge up front. We would rather offer all the services and amenities that make life great, and charge as moderate a rent as possible. This way, we only increase when our unavoidable costs such as utilities, food and labor increase. Recently we have had a few potential new residents visit, saying that they want to move from their current retirement communities where 5% and otherwise high increases are taking place. We work very hard to keep our increases as low as possible, typically 3%, 3.5% or less. I would be glad to speak with you to discuss your concerns, particularly if there is a hardship for a resident. Please call me any time at 248-353-2810. Thanks again for your feedback. Sincerely, Tawania Sears, Executive Director.

January 01, 2015

By janie12

I am a friend or relative of resident

One word... Roaches!!!!! That's enough for me. If you need more words... No control over your own heat/cool, unresponsive staff!!!!
Provider Response

Thank you for your voice mail on December 29 to report this issue. I called back twice that day in effort to learn the residence of concern so we could address the issue quickly. I received your voice mail reply on the 30th but without the actual apartment/residence. My two calls later that day reached your voice mail, as did my call on the 31st. We finally connected on January 2nd – it was good to speak with you directly, thank you for letting me know the residence in question. I checked the maintenance logs for the residence and found two work orders, one from 12/11 and one from 12/16. Both were completed, with Orkin visiting to spray and check on 12/13 and 12/20. I went directly to speak with our resident and she stated she has not seen any recurrence but that she had noticed a deceased bug or two, as a result of the spraying. I also checked both adjacent residences where there were no reports of issues. I will continue to follow up with our resident to ensure she feels her concerns are being addressed. Oh, and I also want to add, all of our residences have individual controls for their heating and cooling. If there is an issue in that regard, please let me know. My number is 248-353-2810. Thank you for your feedback and please don’t hesitate to contact me in the future. Sincerely, Tawania Sears, Executive Director.

December 08, 2014

By Dietcoke

I am a friend or relative of resident

My parents have lived here for 2 years and it is nice however, as someone else mentioned, the care of the building internally and promptness to fix things has decreased considerably in the past year. I realize it is a large facility to keep up but that is part of the job. It took 6 months to get a cracked window replaced in my parents apartment. The elevator goes out fairly often which is a danger to the elderly; many who use canes and walkers. The night security staff is an issue. Mom fell one evening and Dad called for help. The security person was over 70 years old and couldn't help lift her so they had to call the EMT's. To me this is a risk and caused a delay in getting help;it doesn't provide the security we were led to believe was available. The meals are good but the wait staff is not well trained. It takes several requests at dinner just to get a glass of water. This weekend we called the 24 hour nursing care to come check my mom as she was having some problems but we weren't sure what to do first. After waiting 30 minutes for the nurse who never came, we took her to Urgent Care. The staff has always been very friendly which we appreciate; however, management needs to correct some procedures and pay attention to what the elderly really need. The residents are certainly being charged enough and should receive better attention.
Provider Response

Thank you very much for your feedback. I would greatly appreciate speaking with you in person or by phone to be certain we address all your concerns, and to ensure that you see improvements. Will you be visiting your folks soon? I would love to discuss your concerns at your convenience. In the meantime, I will quickly touch on each one. Maintenance - We are checking our logs for all maintenance and repairs. Recently a cracked window did prove to be a real challenge as the outside company hired to complete the task arrived with the wrong sized glass and that caused considerable delay. We do apologize if this was the case with your parents. Elevators - As for the elevators, we contract with Otis to ensure that they are running smoothly and most issues are resolved the same day or the next at the latest. We do sincerely apologize for that inconvenience. Security - Our security is contracted through an agency and I will speak with them about different skill sets and opportunities for improvement for residents and families. Food Service Associates - For many of them, working for our community is their first job. We do an initial training, a short customer service chat prior to every shift and every meal, and provide ongoing training. I will print your review and make sure all associates in the dining room understand how key their role is in our community. Please watch for improvements. Nursing care - Most importantly, it would be of great benefit if you could tell me more about this experience. We do not have 24 hour nurse on staff in our Independent Living neighborhood, but we do in others. Did you used your parent’s pendant button to call a nurse, or did you perhaps phone down to the front desk? The pendant light should be a fail-safe way to get help and quickly. Can you let me know by calling 248-353-2810? Thank you sincerely and I hope to see you soon here at The Fountains. Thank you sincerely. Tawania Sears, Executive Director

November 14, 2014

By Caring88613350

I visited this facility

I had been to The Fountains, and it was very nice. You could even have animals like dogs and cats there. I was very impressed with it. Everything was very nice. They took the residents out shopping. They had movie nights, games, and people came in and entertained the residents.

June 27, 2014

By Caring4ever

I visited this facility

Our granny has lived at this location for a year now and we must say the staff is quite friendly and accommodating. However, the upkeep by management /ownership has changed tremendously since we first looked into this facility three years ago, thus causing us to begin to look elsewhere. The maintenance has become v. laxed; balconies need repairing and painting, hall carpets need replacing, exterior needs painting, apt. windows reflect blinds missing. The pride of ownership is no longer reflected in the facility. However many note how their rents have increased yet the level of service and maintenance is not keeping pace. It is quite apparent that the profit aspect is exceeding the need to keep and maintain the facility. From Franklin Rd. one is deceived by the beautification with all the flowers and nice shrubs. It's up to the management and owners to keep up the property. Many seniors spend their last days here and they appreciate having a fine place to call home. The grounds have such potential yet it seems they're doing just enough to get by. I hope to see it return to the jewel it was years ago.

June 18, 2014

By Caring84873550

I visited this facility

I got a chance to visit The Fountains at Franklin, and it was very nice. The lady who accommodated me was very informative. She was very knowledgeable about the place. She showed us around, and the facility is very nice and very clean. The rooms were very nice too. Their activities were very good. They have arts and crafts. They have a movie theater for them to see movies. They have a list of activities, and I like that. The residents that I saw where just comfortable and laid back. If I can sum it up, it had a very positive effect on me.

May 10, 2014

By Caring84130350

I visited this facility

I was also able to visit The Fountains at Franklin, and the woman who showed me around was very kind. She was very helpful with the different information that I just needed for my mom in general. She was excellent; however, the décor was a little dated for me, and the rooms were smaller. It didn’t seem like the temperature could be controlled separately, so it's extremely hot and crowded. It was just too crowded, and I think Mom wouldn't fit in.

March 12, 2014

By SO-SO in Franklin

I am a friend or relative of a resident

My mother moved to Fountains of Franklin last summer. This winter around January we saw a total of 3 roaches on 3 days in her apartment which was near one of the garbage closets. We asked them to spray and a week and a half later someone put out traps in the kitchen and we did not see any more by February when she moved out. A person at the desk during this process told me an exterminator came in every Tuesday. Some things can be tolerated and some can't. I guess these things happen with a constant turnover of residents. They had also raised my mothers rent 3.7 percent at the beginning of the year. .

February 26, 2014

By Naomi4

I am/was a resident of this facility

I'm at The Fountains at Franklin now and even here, it's difficult for me to maneuver. They had to take the door off the bedroom just so I can get into the bedroom but still difficult to try and make those turns and get into the room. Needless to say, their walls are all torn up in here. I have to go upstairs to the main shower to take a shower because I can't get into the bathroom. I can at least get down the hallway into the room. The kitchen isn't big enough for the wheelchair to go into. I asked them for a handicap unit and they said if they will have one available to me but then after I signed the papers, they said they just gave the last one away so they put me in a regular apartment and that was what happened. The accommodations are okay. I have the living room area, a kitchen and a large bedroom, the bathroom I can't get into and a little dinette area so at least I have some room here to make me feel like I have my own space. The food is decent. It's just not flavorful for me because I like salt on my food and they don't put any on there for obvious reason and it's kind of hard to season it afterwards so for the most part, it's okay. The staff is really good to the residents. If I have any problems, I know who to go to. That made me feel better about it; that they were attentive to know what was going on with me. It's really nice on the lower level where the main dining room is, the library and all the other rooms that they have down there. They have a small restaurant and the hair salon, computer room, the bistro room. There's a room with the grand piano on a fireplace and a little bar in there and they usually come there and have a little wine and cheese hour. They have a jukebox so there's always some type of music playing. They do have activities scheduled for the assisted living and for the people in the Alzheimer's/dementia. They have happy hour one Friday out of the month where they have club night and live entertainment. They have different events like they had a New Year's Eve ball. They have Halloween party for the staff's children and grandchildren where they trick or treat around the building. They have magician there for them and other events for the kids. In the summertime, they have outdoor barbecues and then they have a community fare once a year where they have entertainment outside. They have different games and arcade games.

November 21, 2013

By Larry25

I am a friend or relative of a resident

They had immediate opening at The Fountains at the time when I needed to put him in right away and they had a room available. The facility looked nice. They gave us a tour and I thought it was great and the staff was very friendly.

October 24, 2013

By Delores2

I visited this facility

The Fountains at Franklin was very attractive. We liked its appearance. The only thing I did not like was the apartment we saw was very, very small for what they offered. They did show us some bigger apartments with 2 bedrooms and an area where my mother could have her washer and dryer within the apartment, but of course that would be more expensive than the other one we first looked at. They also did not have access to outdoor facilities like a balcony or anything like that, which my mother would have loved to have. On the other hand, the people at the Fountains were very, very nice. I like that you could get into assisted living or into senior living. Even if you were not in the assisted living area, you still could avail some of their services like transportation or if you wanted something to eat. They were willing to allow people, who did not have the assisted living apartments, to participate in activities. Moreover, it's nice that the physical location of the facility was excellent and the surrounding area was very good.

August 21, 2013

By Caring1113

I visited this facility

The Fountains at Franklin was my first option for a place for my mom. They convinced me that my mom could handle independent living but I knew she needed assistance. She also insisted upon having her dog and after I paid the money they informed me she could not bring her dog. Pets were only allowed in the independent living area and not in the assisted living area. They were friendly until we ran into a problem.

May 17, 2013

By caring3316

I am a friend or relative of a resident

My father has moved into the Fountains at Franklin. It's the place he wanted to be in. It had a lot to do with the location, it's not far from his home, and he has a nephew who lives nearby and could visit almost every day. He's in a room by himself right now. The environment is okay, the staff is alright, and they have a lot of activities. They need to improve their staff because his care provider is not professional and is slow to respond.

April 10, 2012

By Anonymous20

I visited this facility

The Fountains at Franklin has a well structured environment. The arrangement on the first floor resembles family-like setting. It didn't feel institutional at all. There are a variety of activities available for seniors to participate in. A nice facility with friendly people. My loved one will be happy here.

December 13, 2011

By Coltonbartell1

I am a friend or relative of a resident

The Fountains at Franklin was where a good family friend of mine attended for assisted living. The facility was very well put together and projected comfortably all over especially from the staff members. The facility itself looked very nice but what I like most about it, as well as my family friend, was the court yard. It was beautiful and very well maintained. I would enjoy hanging out with her by the benches and would talk for hours. What I was most impressed with thought was the awareness and helpfulness of the staff, by far the most people friendly employees I've seen out of any other facility. Whenever a problem aroused they were very quick and diligent to see it done right and kept our friend very comfortable, I remember never hearing a compliant. The food just looked ok including the selection but again our friend never complained about eating there and as for safety issues it looked like they had control over it, unlike other facilities where she had escaped before. Although they have a lot of pros they do have a little weak point. In my opinion they don't have the newest most sophisticated equipment, now I'm not saying it's ancient it is still fairly new and very effective but they could use more funding in that department. Over all I would recommend this facility if you're looking for customer and patient friendly people, what they lack in technology they make up for in hard work and keeping everyone comfortable and safe.

December 13, 2011

By Lucas1

I visited this facility

This assisted living provider is excellent. They were very well staffed and provided care to my parents. My parents never felt lonely and could always count on someone in case of emergency or just to talk to. They have a staff full of chefs who cook very good food for my parents and my parents are very satisfied with their service. They also have an excellent outdoor area that is quiet, peaceful, and beautiful. My parents say it is very refreshing to be out in that area. The reason I give it 4 starts and not 5 is primarily the location. The location in Southfield has a semi-high crime rate and I'm always weary if something bad will happen in the area and harm my parents. Otherwise I'm very satisfied with The Fountains at Franklin. I'd definitely recommend it to any friends who need an assisted living location for elderly.

November 16, 2011

By Social Worker # 1

I visited this facility

I am a friend of a resident of The Fountain Assisted Living facility. In general, I thought that The Fountain Assisted Living facility was a good place for anyone looking for a good assisted living placement for a friend or family member to live in a country like setting. The Fountain is a very nice place for anyone over 50 to live because it is so welcoming and it has a contemporary living environment surrounding it. The grounds of the facility are in a beautiful country like setting and the facility kind of sits back and is isolated off to itself. The common areas of the country like setting is beautiful with a large amount of green scenery and the neighborhood surrounding The Fountain Assisted Living has lots of land between the houses and is also a beautiful scene. You can imagine the scenery being so beautiful and all the green acres of land and beautiful colored flowers give off such a fresh scent to the air surrounding The Fountain Assisted Living facility. The resident's apartments are nice and clean and look good with beautiful furniture and other décor that all match and compliments the resident's rooms. There is no smell in the facility and the residents their get along well with one another and the staff. The staff there also treats the resident's like family and they all interact and communicate with each other like they are family. The residents' apartments are beautiful and very clean and have a fresh scent to them. Some of the residents have their own furniture that they brought with them when they moved there to make their apartments look more elegant. The staff and management of the facility are professional, friendly, and team, task oriented in their job duties and performance. I think the residents receive excellent care there. The vast majority of resident's there conveyed to me that they receive excellent care there and they couldn't receive any better care. While I was there, I noticed that the vast majority of residents their have their own personal care providers and that tend to make it much easier on the facility's staff and allow their staff to spend more time with their other residents. The facility has a fresh country smell of greenery and flowers because of the location of the facility. I would give The Fountain Assisted Living facility a five plus star rating in all areas. Overall, The Fountain is a great facility and I would recommend it to everyone, anyone over 50 that is looking for an assisted living apartment for their friends or family member. I know that they would like it there and I know that they would do well there because they would receive excellent care there.

July 27, 2011

By Ronnie726

I visited this facility

Outstanding staff. My auntie was attended to hourly. The charting of the staff is excellent and they really take care of their residents.
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About The Fountains at Franklin

A rental community with no large entrance fee, The Fountains at Franklin in Southfield MI offers Independent Living, Assisted Living and Alzhemier's/Memory Care on a beautifully landscaped campus. Choose from a variety of spacious one bedroom and two bedroom apartments. Meals are enjoyed restaurant style, with optional wine service. We know that challenging our brains and getting in better physical shape has enormous benefits at every age, and The Fountains at Franklin offers an ongoing course schedule of mind-expanding and body-toning classes through Watermark University. A Watermark retirement community.

The Fountains at Franklin Ameneties

  • Franklin Cinema
  • Elegant private dining room
  • Well-stocked library with Computer Center
  • Lounge for cards, entertaining and more
  • Arts and crafts studio
  • Reception and television lounges
  • Convenient, lighted parking
  • Covered carports
  • Outdoor gardening area with raised planting beds and gazebo
  • Wellness Center
  • Sid's Place convenience store
  • Beauty Salon and Barber Shop
  • Central mail area

The Fountains at Franklin Services

  • Choice of lunch or dinner Monday through Saturday in the dining room, with a bountiful Sunday brunch
  • Continental breakfast Monday through Saturday
  • Housekeeping of your apartment every other week
  • Laundering of flat linens every other week
  • Variety of stimulating social, educational, cultural, recreational, and spiritual programs
  • Move-in coordination service
  • All utilities, except local telephone and cable TV
  • Scheduled transportation
  • Fitness programs include regularly scheduled exercise classes, walking programs and off-site swimming programs
  • Fitness lectures
  • Preventative health screenings
  • Complete apartment maintenance, including plumbing and major appliances
  • Building maintenance, groundskeeping and landscaping services

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