This is a horrible place for seniors requiring additional support. There is not one bright spot in our loved ones stay here. The food is awful. Easter dinner was a cold cut sandwich. When the meal was respectable he would ask for seconds only to be told there was not enough food for seconds. He was finally put out. Because he was diagnosed with C-Dif. They did not call to tell me. They told the hospital SW who neglected to inform us. They yelled at me at the elevator in front of other staff. When I called back to ask why we were not notified by the Park staff when the decision was made. The nurse told me they were not required to notify me. We had to find a place for him . He died two weeks later. What appalling treatment Of the sick and dying.
Park at Franklin
Offers Assisted Living, Independent Living, and Memory Care
17 Reviews
28301 Franklin Road, Southfield, MI 48034
Call
(800) 385-2527
Reviews of Park at Franklin
Assisted Living Reviews for Park at Franklin
June 17, 2020
Other
October 18, 2018
I am a friend or relative of a current/past resident
My mother was in assisted living facility for 8 years and the staff appear to be cordial toward its clients. The community became my second home and provided care giving experience for my mother. She recently passed on July 4 and I miss her tremendously. The Executive Director Tiwana F. was kind, considerate and went beyond the call of duty to help her staff. I always felt when I wasn't there she would be watching my mother.
I truly thank the staff for there efforts.
Provider Response
Thank you for taking the time to share your experience Bruce. I will read your review to the team and acknowledge them for their dedication, expertise and caring ways. We truly miss mom & yourself being here at the community and we enjoyed all of the years we shared together. We are and always will remain family! Sincerely, Porshea Coleman, Sales & Marketing Director
November 02, 2017
I visited this facility
It was a beautiful place. The staff and everybody was kind and they had a lot of activities. They have a movie theater and two restaurants. It's not covered with the cost, but you can eat with family if they come to visit. They also have a formal dining room which is on the small side. The apartments are nice, the residents enter with their own key, there's a kitchen, bathroom, living room space, and a bedroom. It's a really nice and clean community.
Provider Response
Thank you for taking the time to review our community and for your positive feedback. We’re committed to creating an extraordinary community where people thrive and an excellent value for the lifestyle our residents enjoy. I’m glad you had a positive experience when you visited. Sincerely, Tawania Foster, Executive Director
February 28, 2017
I visited this facility
I was met by the staff promptly. They were very kind and gave me the tour. The common areas were very nice, the dining room was fine. I especially appreciated the ability to scale back the number of services that were required as my mother-in-law is more independent than the other seniors. The room was very nice, very large, and clean, and I really liked the floor plan.
Provider Response
Thank you for sharing your impression of our community. We value your opinion and I’m glad you enjoyed your visit. Please let us know if your mother-in-law would like to join us for a class, club meeting, excursion or just to enjoy lunch on the house. Thanks again. Sincerely, Tawania Foster, Executive Director
February 10, 2016
I visited this facility
My dad is here. It seems friendlier and more like home. The staff's work ethic is very good. We have no complaints. He participates in different activities. I do not know if they have exercises, but they do have bingo. The rooms are very spacious.
Provider Response
Thanks so much for reviewing our community. We do offer a wide selection of exercise classes including traditional stretch and fitness classes plus Yoga and Tai Chi. In addition to Bingo your Dad can enjoy music and arts programming plus sporting events, happy hours and clubs like our Bid Whist Club. We encourage everyone to attend our themed dinners and socials, plus trips to the casino, movies and museums. Come join the fun any time you’d like! Thanks again. Sincerely, Tawania Sears, Executive Director
January 01, 2015
I am a friend or relative of resident
One word... Roaches!!!!! That's enough for me. If you need more words... No control over your own heat/cool, unresponsive staff!!!!
Provider Response
Thank you for your voice mail on December 29 to report this issue. I called back twice that day in effort to learn the residence of concern so we could address the issue quickly. I received your voice mail reply on the 30th but without the actual apartment/residence. My two calls later that day reached your voice mail, as did my call on the 31st. We finally connected on January 2nd – it was good to speak with you directly, thank you for letting me know the residence in question. I checked the maintenance logs for the residence and found two work orders, one from 12/11 and one from 12/16. Both were completed, with Orkin visiting to spray and check on 12/13 and 12/20. I went directly to speak with our resident and she stated she has not seen any recurrence but that she had noticed a deceased bug or two, as a result of the spraying. I also checked both adjacent residences where there were no reports of issues. I will continue to follow up with our resident to ensure she feels her concerns are being addressed. Oh, and I also want to add, all of our residences have individual controls for their heating and cooling. If there is an issue in that regard, please let me know. My number is 248-353-2810. Thank you for your feedback and please don’t hesitate to contact me in the future. Sincerely, Tawania Sears, Executive Director.
November 14, 2014
I visited this facility
I had been here, and it was very nice. You could even have animals like dogs and cats there. I was very impressed with it. Everything was very nice. They took the residents out shopping. They had movie nights, games, and people came in and entertained the residents.
June 18, 2014
I visited this facility
I got a chance to visit, and it was very nice. The lady who accommodated me was very informative. She was very knowledgeable about the place. She showed us around, and the facility is very nice and very clean. The rooms were very nice too. Their activities were very good. They have arts and crafts. They have a movie theater for them to see movies. They have a list of activities, and I like that. The residents that I saw where just comfortable and laid back. If I can sum it up, it had a very positive effect on me.
May 10, 2014
I visited this facility
I was also able to visit, and the woman who showed me around was very kind. She was very helpful with the different information that I just needed for my mom in general. She was excellent; however, the décor was a little dated for me, and the rooms were smaller. It didn’t seem like the temperature could be controlled separately, so it's extremely hot and crowded. It was just too crowded, and I think Mom wouldn't fit in.
February 26, 2014
I am/was a resident of this facility
I'm here now and even here, it's difficult for me to maneuver. They had to take the door off the bedroom just so I can get into the bedroom but still difficult to try and make those turns and get into the room. Needless to say, their walls are all torn up in here. I have to go upstairs to the main shower to take a shower because I can't get into the bathroom. I can at least get down the hallway into the room. The kitchen isn't big enough for the wheelchair to go into. I asked them for a handicap unit and they said if they will have one available to me but then after I signed the papers, they said they just gave the last one away so they put me in a regular apartment and that was what happened.
The accommodations are okay. I have the living room area, a kitchen and a large bedroom, the bathroom I can't get into and a little dinette area so at least I have some room here to make me feel like I have my own space. The food is decent. It's just not flavorful for me because I like salt on my food and they don't put any on there for obvious reason and it's kind of hard to season it afterwards so for the most part, it's okay. The staff is really good to the residents. If I have any problems, I know who to go to. That made me feel better about it; that they were attentive to know what was going on with me.
It's really nice on the lower level where the main dining room is, the library and all the other rooms that they have down there. They have a small restaurant and the hair salon, computer room, the bistro room. There's a room with the grand piano on a fireplace and a little bar in there and they usually come there and have a little wine and cheese hour. They have a jukebox so there's always some type of music playing.
They do have activities scheduled for the assisted living and for the people in the Alzheimer's/dementia. They have happy hour one Friday out of the month where they have club night and live entertainment. They have different events like they had a New Year's Eve ball. They have Halloween party for the staff's children and grandchildren where they trick or treat around the building. They have magician there for them and other events for the kids. In the summertime, they have outdoor barbecues and then they have a community fare once a year where they have entertainment outside. They have different games and arcade games.
November 21, 2013
I visited this facility
They had immediate opening at the time when I needed to put him in right away and they had a room available. The facility looked nice. They gave us a tour and I thought it was great and the staff was very friendly.
April 10, 2012
I visited this facility
It has a well structured environment. The arrangement on the first floor resembles family-like setting. It didn't feel institutional at all. There are a variety of activities available for seniors to participate in. A nice facility with friendly people. My loved one will be happy here.
July 27, 2011
I visited this facility
Outstanding staff. My auntie was attended to hourly. The charting of the staff is excellent and they really take care of their residents.
Independent Living Reviews for Park at Franklin
December 05, 2020
I am a friend or relative of a current/past resident
Park at Franklin Senior Living was a facility that kinda fit my dad's needs. He really doesn't need any type of services as of yet. He's still pretty much independent so this gives an opportunity to still be independent. From what I'm seeing, it's pretty much self-explanatory. They do a wellness check to make sure that he's OK.
The room is fine. It's enough to live independently without having shared rooms or anything like that. They have activities, but right now due to COVID, a lot of stuff has been shut down, but they have like different movie nights and bistros, they have painting, and checkers, cards and games, and stuff like that.
I really haven't had that much of interaction with them as of yet. From what I've seen so far, they are timely. From what I've seen as far as the menu and the kitchen and the staff, I haven't tried the food as of yet, so I can't really say too much about it. From what I've seen, everything is clean, it has enough like fruits and vegetables and everything, so it's real balanced, which I like. I really can't say 'cause I haven't tasted anything yet.
October 24, 2017
I am a friend or relative of a current/past resident
My father has been living in the independent section for 1 1/2 years. My mother died a year ago and this environment is great for him transition to living alone. He needs the activities for socialization, he likes the food and he's made friends. The staff goes out of their way to assist and accommodate him. Everyone including Tawania the Executive Director, Nicole in Housekeeping and the dining staff has done something to make him feel welcomed and cared for. The amenities such as on site physical therapy are a plus. This is an excellent facility!!
Provider Response
Thank you Chrystal for taking the time to share your experience. I will read your review to the team and acknowledge them for their dedication, expertise and caring ways. Please stay in close contact and let us know what we can do to ensure your dad continues to thrive at The Fountains. Sincerely, Tawania Foster, Executive Director
August 21, 2017
I visited this facility
It was lovely, and I loved it. The staff and the residents I met were nice. The dining room is beautiful and the food is delicious. They showed me several apartments and they were nice. It's just wonderful. They gave me a list of activities.
Provider Response
Thank you for visiting. I’m glad you had a positive experience and thank you for the high praise for our community, friendly staff and food. If you have questions along the way please feel free to give us a call. Thanks again, Tawania Foster, Executive Director
November 04, 2013
I am a friend or relative of a resident
My mother has lived at this facility for four months. The initial visit was friendly and thorough. I then asked to see some rooms a second time and they complied. We decided to stay and pay and we never saw the salesperson again and she would not take my calls. I got voice mail and delayed contact with the manager and intake specialist. All questions were eventually answered.
They do a so-so cleaning of the room every two weeks including fixing the bed, vacuuming, cleaning the bathroom (whatever looks dirty), wet mopping the kitchen and wiping down the cabinets. My Mother does not like the food but it is edible. It is not restaurant quality as stated. Ocassionally they make mistakes on the billing for food because there is a charge if you pick it up or have it delivered to your room. That seems excessive since you're already paying for the food in the rent. The dining room is a very long way from some rooms.
The room is structurally sound so it's relatively quiet. The residents are friendly. My Mother has not taken advantage of the weekly trips to various venues like the casino and trips provided to stores for weekly grocery shopping. The rooms have medium size fridges and stoves. They have fire doors but so far no fire drills. Iwas told ATT u-verse is available in some rooms and Comcast is available. The heat was turned on after it got pretty chilly. I do not know the day. Air conditioning is also provided.
Services and Amenities of Park at Franklin
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
- Studio Apartments
Dining options
- In Room Kitchens
- Dining Room Shared Meals
- Room Service For Meals
Features
- Resident Transportation
- Garden And Patio
Cleaning services
- Laundry For Linens
- Housekeeping
- Laundry For Clothing
Health services
- Nurse On Staff: Yes
Activities
- Offsite Activities
Guest services
- Guests At Mealtime
- Overnight Guests
Languages
- English
About Park at Franklin
Park at Franklin is a senior living provider in Southfield, Michigan that offers residents Assisted Living, Independent Living, Memory Care, and Memory Care. Contact Park at Franklin for more details on services and rates.
Get CostsMap of Park at Franklin
Senior Living Communities near Oakland County, MI
Senior Living Communities near Southfield, MI
Other Senior Care in Southfield, MI
Helpful Articles
- 8 Things to Do When You First Learn Your Loved One Has Alzheimer's
- 10 Signs It Might Be Time for Memory Care
- 8 Red Flags That an Alzheimer's Caregiver Needs a Break
- Memory Care vs. Assisted Living
- Memory Care Checklist: What to Look for, What to Ask
- How to Find the Alzheimer's Care Facility That is Right for You
- Paying for Memory Care: 7 Things to Know
Park at Franklin 28301 Franklin Road, Southfield, MI 48034
Step
1
of 2
Get Costs