Caretel Inns of Lakeland

This facility is absolutely terrible! The upper management is very unprofessional, the food is horrible, and they promise things that they cannot deliver. Their staff is under trained and there is never enough people in a house.

Assisted living care was on point on day shift! Activities is amazing the girls take the time to know the residents as well as family members. Ibwill definitely recommend this facility!!

It's really tough to have a family member live in assisted living. But the nursing staff was kind, and very caring of my father. I appreciated everything they did for him. He was always clean and warm. When he wouldn't eat, they brought him treats that he liked. The only drawback would be that, we as family, floundered a bit for the first few days. A quick orientation would have been very helpful in this respect. The rooms are clean and homey.

Very good overall experience. No complaints at this time. Employees seem to work very hard and care about what their doing for the most part. They answer call lights in a timely matter and are very polite.

My mother is currently in this facility and we are also in the process of trying to get her out as soon as possible. The staff are very inexperienced and you can tell they are not into their job and just looking for a paycheck. My mother asked a staff member named sonia for a glass of water and I ended up having to get it for her when I got there which was an hour later. Most of them act like its an inconvenience to them when they are asked for something. Please do your family and loved ones a favor and put them into a diffrent facility.

My mother is currently staying at Caretel... This place is not impressive by any means.. First, they don't feed her dinner until 6:30-7:00 at night. And that's if they remember to bring her food, or if they have anything she can eat on the menu. Since she has a restricted diet, if there is nothing she can eat on the menu... Too bad!!! Then you don't eat.. Oh wait, she does get a small ice cream and pudding., so nutritional... Then they don't even clean her room.. When the big black ants (that are all over her room) are still in the same place, days later.. You can assume no one has been in there to clean her room. This place is such a disappointment, it's not funny.. My only hope, is she gets out of there soon, and never has to return. Find somewhere else for your loved ones to go,this place stinks...

My dad was in assisted living at Caretel Inns of Lakeland. They really were not on top of things and didn't communicate well with the family. Overall, I wasn't at all pleased with them. I would suggest that they improve on their communication and follow through with the family and doctors. The rooms were pretty small.

My husband was at Caretel Inns for about six weeks. It was more modern, very clean, and up-to-date. The rooms were larger and had private bathrooms. The staff I was not crazy about. I think most of that part was due to the fact that it was assisted living, not skilled nursing, and I believe he needed more skilled nursing than assisted living. He was not able to do a lot things by himself, so I think he was neglected in a lot of ways. They would get him up and get him dressed, and then he would sit in a chair almost all day. They do offer different activities, but he did not participate in any of them. And my main thing was his bathroom because from the day we walked in, his toilet overflowed, and it was constant. They didn't drain a lot of things, and even though we asked them to fix it, it took two days before he left that they finally came in and fixed it. There were different maintenance issues that we had to deal with that did not seem to get dealt with. Their dining area was very nice, and the food was good; he liked the food. My impression was not super good. I appreciated the fact that they took him, but they just didn't have the ability to care for what he needed at that point. They need to communicate with the residents and their family.