Suncrest Adult Care Home

Baileyn

The two owners put on a great act to begin with, then look out! !They promote a country atmosphere even live chickens. They promise you fresh eggs, home cooked meals which consist of process, frozen meals, They in my opinion, are way under staffed. If you question anything, then you become an out cast. I would caution anyone to do their research before putting your love one in this group home. They are from from loving with their patients.

CareBear123

My father lived here for the last year-ish of his life. I'm surprised by some of the bad reviews that this place has received. I was very pleased with the care that he received while he lived there. My father suffered from diabetes and very advanced multiple sclerosis, so he needed assistance bathing, dressing, eating, toileting, etc. Everytime I went to visit my father, he was clean and dressed and in good spirits. My father was a tough man to please, and when he wasn't pleased with the care that he was receiving, he would let me know, but he never had any complaints about any of the aids here at Suncrest (he did have complaints about the care that he received at some of the other facilities that he lived in). They even did the bulk of the legwork to get him on hospice care, and took the lead on coordinating his care with hospice. Anyone who is caring for an ill parent know how much of a pain care coordination can be, so I was particularly appreciative of this. The only 'problem' I ever had with this facility was when he first arrived. I moved him from one facility to another, and the last facility he was at had stopped giving him his insulin regularly (for some reason). When I moved him to Suncrest, they just continued his same regimine, which included NOT giving him regular insulin. It's not necessarily their responsibility to second-guess the inbound care plan that they're given from another facility, and as soon as I realized what was happening and asked him to go back on the insulin, they did so without giving me any grief. I just mention this because if you do choose to move your loved one here, you will want to review the medication list and care plan to make sure that everything looks correct to you, because they may not identify any oddities in that plan.

Happy daughter.

My mother was at Suncrest for 9 months. The care was amazing. The staff and owners cared for her and the other residents as if they were their own family members. In my mothers time there, I've seen them buy clothes for people, invite families to have dinner, allow pets to visit, and let me stay with my mom around the clock until she passed away on hospice. The house is always clean and is geared for families. Suncrest was a God send. Recommend highly.

Donna Jean Jacques

We selected this place for my Dad after several visits and felt comfortable with our choice. We made a big mistake. He arrived the first day right from the hospital and was confused (he suffers with dementia/Parkinson's ). The owner greeted him and made him dinner and we appreciated that. The next morning I went to visit and requested to the other owner that he be showered and shaved. She told me it was no problem and that they would take care of it as soon as the aid arrived. One of my siblings arrived later that day and he was never dressed, showered or shaved. His bed was a mess and he was more confused then ever. The day after that my brother stopped by and our Father told him he fell out of bed and had to sleep on the floor. My brother questioned the aid that day and she stated the owner and her husband had to drive from South Lyon. That is quite a distance from Highland. That was unacceptable. He also had feces on his sheets and my brother asked what it was and the aid said she didn't know. We moved him out within one hour. I called the owner with my sister and she told us to move forward or move him out.

Unhappy 123

My family decided to place my 82 year old father at this facility after visiting the site. My father has lewy body dementia and uses a walker with assistance. He is often confused as to his location. We were promised showers two times per week and a loving and clean home for him to spend his final portion of his life in. I removed my dad on day three of his stay for the following reasons.... 1. He wasn't showered by third day even after co-owner promised he would be showered on day 2 2. He fell out of bed and had to lay on floor until owner arrived to do a lift and assist in the middle of the night, even though fire department offers that service for free with a quick response time. 3. He was always a docker style pant and button down shirt wearer all his life and we were promised he would be dressed as he preferred. We found him at 12:30pm with pajama pants, button down shirt on only half buttoned and untucked. 4. He mentioned to me that they would not allow him to get out of his lift chair. They forced him to sit in the chair all morning. I confronted the owner about all the above issues and was told that these were our problems because we asked to bring him a day earlier than planned for move in ( which they agreed to). She said that they were experiencing flu going thru facility and that's why these issues happened. I found feces on his bed sheet packing up his belongings and she said she had no idea what that was. " she claimed she just arrived at work and didn't know what it was". The owners of this facility tell you that this place cares for elderly but really they have no idea how to take care of individuals that need help. They have nothing but excuses and say "either move past this or move him out". I moved him out!!!!!

Caring9464

My wife is in Suncrest Adult Care Home. Somebody told me about it, it is run by two registered nurses who own the place, and I went out there and looked at the home. It looked adequate and I had to get her out where she was, so that is why I took her there. It is clean, quiet, and that is what she needs. She is in a private room right now and it is fine.