New Hope Bay

pduke

We moved my parents to New Hope Bay almost a year ago. Every interaction with the staff since then has been positive and affirms our decision. To a person, everyone is kind, professional, and seems to genuinely care for the residents. Compared with our experience with a facility in nearby Midland, I can't recommend New Hope Bay strongly enough.

Christine

My mom has been in the New Hope Bay since the beginning of December. We chose this community because of its cleanliness and friendliness. They have helped her with everything, from getting her showered to getting her dressed. They set it all up automatically. They also evaluated her very well and we're just very pleased with the staff. When we had some Social Security stuff and we had to talk to my mom, they accommodated us by having my sister and brother-in-law tested for COVID. They didn't have to do that because they were closed, but they went in and were able to help my mom through her Social Security problems. For medications, they also helped us out with the renewal and they do all the medication delivery. They've just been very, very kind to my mom. Every time we've been there, prior to being closed down, the staff would always say 'hi', and were very nice to us. Even the maintenance man put all her pictures up because we couldn't be there. Her apartment has a refrigerator, cabinets, sink, a little closet for coats, and a living room. We're also able to get her a room where she could sit outside, so she had a door to go outside and walk. There's a bedroom with a large closet and she only has to walk 5 feet into the bathroom, so it's just right there. It's very nice. The dining room is nice too. They have the tables distanced and the food is better than where she was at, so that's a plus. She is able to get her breakfast delivered to her. They have bingo, a devotion, and a hair salon. The living atmosphere is very upbeat and very caring. From where she was and the services we had to add on, New Hope Bay is actually cheaper than just adding on services. I think the value is very good.

RAMLAL

Met with Director, John C, and toured the property. He was  knowledgeable and compassionate.  I like the facilities very much.  Rooms were spacious and well maintained.  Overall staff was very professional and courteous.   

bdowning

I looked at several communities in the area and found New Hope Bay the place that offered all of the services and amenities I was looking for. Spacious apartment, convenience of having a salon, movie theater and activities room always available to us and there is always something going on! The staff is always friendly and helpful and have become like family. If you are looking for a community that is beautiful and has a HEART! New Hope Bay is for you.

Great Lakes Friend

I have been to New Hope Bay on numerous occasions. It is a beautiful, state-of-the-art, top-notch facility. So importantly, I have also found that the management and staff are first-rate as well: friendly, caring, engaging, quick to please and committed to excellence. They make the residents' best interest their top priority. There is so much to offer to the folks who live there, allowing many opportunities for this chapter of their lives to be brighter. I highly recommend New Hope Bay!

Marie hills

My dad lives in an apartment that is like his old rental apartment, but care is provided 24/7. It has a kitchen, separate bathroom, bedroom, and living room/dining area, and is private. The staff is very friendly and have become an extended part of our family. They are very accommodating and my dad feels at home. They help him with his medicine, help him get to his appointments, and help him with daily tasks. We are very happy with the move for our dad, and we are glad he feels at home. He loves all the activities that they offer, and we are happy to see him enjoying this phase of his life with support he deserves.

EramS

I visited the facility. I liked the modern, well designed apts and rooms. The staff seemed cheerful and had a pleasant demeanor. The whole facility was sunny and bright. I liked the outdoor sitting area and the cinema.

jczgolf

My wife and I have lived at New Hope Bay for 2 years. We truly call this home! The staff is so friendly and hard working. The food has been one of the best parts, my wife loves the fact she does not have to cook anymore. Though there have been a few minor issues which you would expect the management took care of them right away. If you are looking for a community that really cares about its residents this is the place you need to be.

Jeffrey

We have picked New Hope Bay for my mother. It is not big, but they pretty much have everything. They have a video room and an art room. Every day is packed with activities. The staff members are very professional, friendly, and informative. We had a meal there and food was good. We really like the rooms too. For memory care it is a nice spacious room for the price. They have all kinds of activities. The building itself is only two years old, so it is very nice. We are also happy with the cost.

Brad

New Hope Bay was in the process of building more rooms, but they had the biggest rooms of all the places I went to. However, it was very dark in there, and the lighting was very poor. It was a very large community.