Brookdale Battle Creek Assisted Living

I visited Brookdale Battle Creek and was impressed with their operations. I thought the studio apartment was very small. I have a service dog, and she was used to a larger area. The staff was very nice and I appreciated their assistance. They had a community room where they do physical things. The price was a little bit too high for my budget, but other than that, it seemed to be a very clean facility and very well-run.

Brookdale is a large corporation and has facilities in several states and locations. What is shown on their website is not true at all locations and especially not available at the facility in Battle Creek. Brookdale charged for these services and other services not preformed. The sale manager and the administration both said they charge for the worst care scenario. But trying the get the charges off is a battle. There was one LPN on-call 24/7. no other trained medication personal were at the facility The meals are high in carbs, starches and high caloric; they boast of meal alternatives but the choices are a grilled cheese or peanut butter and jelly sandwich, this is not good for a diabetic. The food is cooked off-site and reheated resulting in tasteless mush. Many entrees are canned foods/frozen not fresh, so they can't account for the sodium content. The facility was under-staffed, the same staff members are responsible for doing everything. The same person who empties the trash, serves the food, cleans up the bathroom floor and dispenses the medication. When asked what the meds were that were being administered the staff member could not tell us what it was or what it was for. The care required is delayed while they are completing another task. For instance, during lunch a resident had a mishap in their room. The food server had to leave the dining floor to attend the resident. This delayed lunch for the other residents, the admin. staff didn't even help out. The sale manager is your friend until the resident is in the facility, then they don't even want to talk to you about them sales promises. They bill for services they don't preform, example: Hospice was providing bathing care, and oxygen supplies.

When Brookdale Battle Creek was still Sterling House, it was very nice; the people were very nice and very considerate, and the facility was clean. Then, they were bought by Brookdale. The staff started looking for employment at other places until none of the original people were left. My dad had a very rare immune disorder, and they sent him to a hospital without informing me about it. They let his antibiotics prescriptions run out and replaced it with liquid Tylenol, so we got him out of there right away.

Brookdale Battle Creek was not very big. They have a dog that roams around the premises that I knew my father-in-law would like. The staff seemed to be friendly and helpful. The bedrooms and the dining room were nice and clean. They play bingo and do outings with the other residents.

I really liked Brookdale Battle Creek. The staff was very nice and helpful. My mother's problem with them is the fact that she's not on a lot of medicines, but if they controlled the meds she is on, it was going to be $500 a month for them to administer the drugs. Then, you had to buy your drugs through them, which they then put in a little plastic cup like you get in a hospital. My mother has mail-order drugs now of which she gets a good deal, so she was very unhappy with the idea of that. I think they do some kind of activity, like bingo and everything. I was very impressed with the place. However, my mother got caught up with the money-for-drugs thing, and she couldn't see pass it. If I'm rating just the customer interaction and how nice everything was, minus the thing with the drugs, I would definitely give it five stars. It's only 19 beds, so it's a smaller place. It felt more like a home, whereas the other places were more like apartments.

Mom has been at Brookdale Battle Creek for three days now, but so far she loves it. We like it a lot. They have activities and functions going on all the time. It is really, really good. The private room has bathrooms in it. It's really nice.

I would not have minded my mother to go to Sterling House. I thought it was quite a nice place. It was clean, and they had sufficient staff, but that was not her choice.

We already moved in to Sterling House. The one in Battle Creek is closer to us. It is an assisted living facility. The people assisting us there provide excellent care. The room is very nice. They play bingo and crafts, and they have a happy hour. They can go on outings using a van that picks up the residents. They have all kinds of activities like exercises class every morning. The food is very good. It is a small dining room because the facility has only 19 rooms. That's what we like about it because it has a very home-like atmosphere. It is clean, and the food is really good.