Heartland Health Care Center-allen Park
9150 Allen Rd, Allen Park, MI 48101
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$5,400
Reviews of Heartland Health Care Center-allen Park in Allen Park, Michigan
1.35
(14 reviews)
Facility
2.0
Staff
1.5
Food
1.8
Activities
1.5
Value
1.0
JKubickijr
3
|
December 6, 2021
All the rooms I have been in have one to two residents. In most cases, the rooms tend to be darker due to patients resting. All the interactions I have had with the staff have been helpful and attentive. Many of the nurses caring for my mother will often use their personal phone to facetime with me at their expense. I have not had a bad interaction with the nursing or the administrative staff. COVID restrictions hamper interactions, but prior to this, when I visited, I would see a host of residents in the common area or in the recreation room. My mother does a lot of art that she sends me. I have given an average rating because I have no other examples to compare costs and services against other nursing homes. I will say that 90% of the time, I receive a call from nursing home staff when there is an incident. The other 10%, I cannot be sure my mom is providing me with accurate information to determine whether there was something I should have been called for.
Provider Response
Frederickson
1
|
July 22, 2021
I have had a relative at this facility. First, I would like to know why the "responses" are all basically the same - "We are sorry, blah, blah blah.." But what is REALLY being done to fix the situations? NOTHING. Visited daily. Food left untouched. Didn't even try to feed my relative. Like they wanted to starve him/her out of their bed. Did the "house doctor" ever EVER even SEE my family member? VERY DOUBTFUL. It was requested, but "the doctor doesn't write his reports until evening." Um...WHAT EVENING would that be? The Speech Therapist is the ONLY PERSON that we liked and that did her job. Called nursing station - I let phone ring OVER 60 TIMES...STILL NO ANSWER. It's like nobody there give a damn! Guess what? We are ALL GOING TO GET OLD, people!! Karma, baby, karma. So sad that almost 99.99999% of any staff there (which isn't many) seems so freaking unhappy at their jobs. I am disgusted and PISSED OFF!
Provider Response
ccrutchfield
1
|
November 4, 2020
My Aunt depended and trusted Heartland of Allen Park to safely support my Uncle's recovery of broken ribs and surgical removal of his gallbladder, he also suffered from Dementia. He was admitted into their Alzheimer's Unit. He was not supervised and assisted with eating and drinking. He lost weight, failed to thrive, grew weaker and weaker in less than 2 weeks. My Aunt was afraid to leave him alone dependent on those that seemingly did not care. Ultimately my Aunt had to demand he be taken to the hospital with increased confusion and fever. He was diagnosed with Sepsis from a UTI likely due to dehydration and lack of bathing and personal care. He was admitted to the ICU and ultimately died within a couple of weeks. Heartland allowed my Uncle to deteriorate without aggressive intervention and early transfer to a hospital. I would not recommend this facility to support your loved one to recovery.
Provider Response
Nicole57
1
|
September 30, 2020
My mom was a new amputee and other medical issues in this facility for rehabilitation. There were several times my mother had to call me at home to get assistance within the facility even though she buzzed for help. I would have to call the facility and they didn't answer the phone. One morning she called me cause she could not breathe, I tried calling them, no answer for 30-45 minutes. I had to call Allen Park Police for assistance. I was told by the nurse they only had 2 nurses for 87 (pretty sure that's the number she stated, i may be off by a few) patients. They allowed my mom to fall out of the bed re injure her amputation because they do not monitor the patients! which put her in the hospital on 6 weeks of antibiotics that eventually killed her. In addition, when any questions were asked, the common response was "I'm only so an so" and nothing but a bunch of deflection and no clear response. Also, my mom acquired a bedsore in this facility! How could that happen? I had to keep on them to monitor it! It happened because they weren't taking proper care of her. My mom was in severe pain until the day she died from the bedsore. I implore you, please go to another facility and I pray you have to not go to a facility at all!
Provider Response
dmora
1
|
June 18, 2020
I am a caregiver for a patient. A week ago Wednesday, I left a message for the social worker... no response yet. I have been there waiting for clothes, necessities to be delivered to the patient, today's wait was 2 hrs. 15 min., always at least an hour. Patient has waited 8, 9 hours for a shower. No amenities introduced to patient. They didn't know you have to ask for a menu, medication, showers and neither did family members. Would never recommend this facility. Staff has no respect or consideration for patients or their families. Never saw anything like it!!!!!
Provider Response
Terryw
1
|
May 7, 2020
My mother was a patient here and it was filthy the curtains going around the bed were full of just dirt it look like poop also the food the food was disgusting she wouldn’t eat it I had to bring her food constantly she did not like it I would eat it I don’t think my dog would eat it the staff was not nice lot of my mothers clothes came up missing and when I went down to the laundry to talk to the supervisor she was very rude and seem like I was just in her way she did not help me one bit I would not put anybody else in there or recommend this place horrible and it smelled like piss
Provider Response
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Services and Amenities of Heartland Health Care Center-allen Park in Allen Park, Michigan
General
- Resident Capacity: 171
Medicare
Health
3.0
Overall
3.0
Quality
4.0
Staff
2.0
About Heartland Health Care Center-allen Park in Allen Park, Michigan
Heartland Health Care Center-allen Park is a Senior Living provider in Allen Park, Michigan that offers residents Nursing Homes services. Contact Heartland Health Care Center-allen Park for more details on services and rates.
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