My mom was at Woburn Nursing Ctr. for 3 years. For the last 2 I had her on waiting lists for other facilities as she could not stand it there. I was not going to leave a review as not to be negative, but in lieu of a new 5 star rating by the federal gov't, I wanted to voice an opinion myself. I will say the asst. director of nursing was wonderful. That is the only positive thing I can say. As for the negative. My mother, although in a wheelchair, was much higher functioning than many patients in the facility. Because of that, her needs were quite often ignored. State mandates require a call button to be answered within 5 minutes. Time and time again, my mom would call me and say that no one had answered her call...20 min later. Several times this call came from the floor where she had fallen. This was documented in Woburn's system...not just my mom's report. I had to get the obudsman involved.
One instance was particularly disconcerting. My mom called one morning to tell me that she had chest pain and pain down her arm. I told her to press her button and I would call the desk and tell them to call 911. 20 min later, I called the desk to find out what hospital she had been sent to. I was told by the nurse that they had not called yet because, "It is not an emergency"!! It was to me and my mom!
My mother told me on numerous occasions that she was depressed. I had this information relayed to the psychiatrist (on staff at the home). He responded that since she was eating and interacting with others, she was not depressed. I told the nurse that he does not speak with her several times a day as I do. It took months to get her anti depressants adjusted.
My mother deals with severe, daily pain. Once I asked how many pills she had left as I would need to get a refill myself as it was a compounded medication. In a month's supply, there were 17 pills left. She had gotten her "daily" med 13 out of the 30 days she should have gotten it.
Every time I got off the elevator and saw the banner mentioning their "Award for Excellence" , I got very upset. Maybe the families should be the ones to confer the awards...not the government officials who do not deal with these facilities on a daily basis.
As luck would have it, a room has finally come up at a different facility. She just told me she is happier than she has been in over 20 years. Now I am happy.