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Maplewood at Weston

99 Norumbega Road, Weston, MA 02493

(800) 558-0653

Verified Partner

4.46

(49 reviews)

Offers Assisted Living, Independent Living, and Memory Care

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Reviews of Maplewood at Weston in Weston, Massachusetts

4.46

(49 reviews)

  • Facility

    4.8

  • Staff

    4.8

  • Food

    4.6

  • Activities

    4.6

  • Value

    4.3

Frank Gotwals

4

March 18, 2023

I am a friend or relative of a current/past resident

My mother is a resident in the memory care unit. She went in during Covid restrictions which were managed well. The personnel have been very kind and professional, consistent in their care even with staff turnover. She enjoys the view of trees and wildlife from her room and seems very comfortable there. The facility has always been clean and well monitored when I have visited, without feeling sterile. Having access to all her healthcare needs in one location has been a big benefit. I feel that the food and activities package lives up to the advertised expectations. We have had a couple administrative issues but they were resolved quickly once we found the right channels. Maplewood is not inexpensive but offers high quality care compared to some other places we looked at.

Provider Response

Thank you so much, Frank, It is our honor to care for your mother. Your endorsement is validation that we are providing the care we strive to have for all of our residents and their families. Have a great day!

Andrea A.

5

March 18, 2023

I am a friend or relative of a current/past resident

Maplewood is a lovely, warm and inviting assisted living facility. My mother-in-law moved into Maplewood about three months ago and we have been so impressed with every aspect of the community. The physical campus is beautiful and includes very well decorated and inviting common areas and spacious apartments. The management is top notch and provides a personal touch by getting to know each resident and their family. The activities are one of the best parts of the experience at Maplewood. My MIL loves participating in many of the offerings, including musical entertainment, spiritual services, and gatherings in "the pub". We feel so relieved to have my MIL in such a safe, friendly, caring and beautiful environment. It's wonderful!

Provider Response

Hello Andrea, Thanks for your praise and wonderful comments about our Community and programs. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let us know about your positive experience. Have a great day!

A Higonnet

5

January 20, 2023

I am a friend or relative of a current/past resident

My mother moved into Maplewood recently, in difficult circumstances. The staff took everything in stride. Delmy is turning out to be exceptionally attentive and communicative. My brother and I really appreciate her messages. The views and outdoor areas give the already open common spaces a feeling of expanse. Evening movies are a big plus.

Provider Response

Hello, thank you; we appreciate your feedback and positive comments. We know that moving a loved one into a senior living community can be a difficult decision, and we are honored that we were entrusted with your mother's care. Please don't hesitate to reach out if there's anything additional we can do for you or your mom.

Kbreehey

5

January 5, 2023

I am/was a resident of this facility

I joined the Maplewood at Weston community nine months ago because it offered a level of care and caring that far surpassed the other assisted living facilities I was considering. It was one of my better decision. Executive Director Bernardo has assembled a staff that is professional, responsive and knowledgeable. My apartment is well-appointed and immaculate, thanks to Housekeeping and Maintenance personnel, and it has a beautiful, off-the-balcony view of the Charles River. The Wellness staff, especially the Aides, go above and beyond by providing physical and emotional support that is rare in today's medically challenged world. There are many diverse activities offered throughout the week, and the one comment that is echoed by visitor after visitor is that Maplewood resembles a lavish, swanky hotel. Bernardo's weekly "check-in" visits make me feel as though I am a valued member of the community, and I look forward to watching how Maplewood responds to the healthcare demands of the future.

MWell

2

December 8, 2022

I am a friend or relative of a current/past resident

After 2 years of having a parent at MW, I cannot recommend it. In fact, I would avoid it. Bottom line: They did not deliver as promised. Positives: They managed Covid well, the food is good, the common areas are nice, individual caregivers are generally pleasant. Negatives: Administration is a mess, behind the scenes the building is run down, services not delivered as promised, high staff turnover, staff "passes the buck", way overpriced, parking is a disaster, impersonal and institutional, they are intentionally not transparent in their assistance point system. This place is very much about maximizing the money they make and not so much about delivering quality care.

Provider Response

Thank you for taking the time to visit and provide feedback. We regret that your experience did not match up to the standards we consistently provide to our residents and their families. We are committed to continuous quality service and care and will share feedback with our management team. If you are interested in sharing additional information please reach out.

Both my parents live at Maplewood

5

October 24, 2022

I am a friend or relative of a current/past resident

My parents are both 95 years old and live in a 2-bedroom apartment in the assisted living section. The staff is incredibly nice, accommodating, and helpful. My parents are both happy and have good things to say about the meals.

Provider Response

Thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let us know about your positive experience. Have a great day!

Karen Segall

5

October 13, 2022

I am a friend or relative of a current/past resident

My mom lived in another independent living where she became very lonely. I decided to move her to Maplewood hoping she would make new friends and feel part of a community. She moved over almost a month ago and couldn’t be happier. Everyone is friendly and very inclusive! I’m a very short time she has made many new friends.

Provider Response

Dear Karen, Thanks for your praise and wonderful comments about our Community. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let us know about your positive experience. Have a great day!

Jill

5

August 10, 2022

I visited this facility

Maplewood at Weston was incredible. It was like designer everything. The apartment was nice, too. The only reason we didn't go with them is that my husband had an infection this winter and was hospitalized for a long time. He was in a wheelchair when I took him out there. We were trying hard to get him out of that wheelchair. He's having physical therapy and exercising, but they didn't have their own facility there. However, that is the most beautiful assisted living facility I've ever seen. The staff was wonderful, very knowledgeable, and extremely helpful. She still followed up, even after I told her we were going someplace else. She just wanted to see how I was doing because she knew I was going to have surgery. She's very good. I can't say enough good things about the place or for the help. They were great. They've won awards. It's quite a place. The food was better than most restaurants that I've been to. The fresh salmon salad was really good.

Provider Response

HI Jill. Thank you for taking the time to leave a review and share your honest opinion. We wish you and your husband the best of luck and please reach out if there is anything we can do to assist you in the future.

MJoyD

5

August 6, 2022

I am a friend or relative of a current/past resident

Maplewood provided a respite apartment for my father on short notice when an urgent need emerged. They provided a seamless transition incorporating him in the community with activities, care, and good food. The staff was very responsive to our questions, and attended to the safety and wellbeing of my father as he adjusted in his new home. The management team is excellent.

Provider Response

Hello, thank you; we appreciate your feedback. We know that moving a loved one into a senior living community can be a difficult decision, and we are honored that we were entrusted with your father's care. Please don't hesitate to reach out if there's anything additional we can do. Thank you, and have a fantastic day!

David P JR

5

August 4, 2022

I visited this facility

The staff and administrative office are responsive to any needs that may come up. they are friendly and patient with any inquiries, and try to service all needs for the elder.

Provider Response

HI David, Thank you for leaving a review. Your feedback is much appreciated.

Anthony D.

5

June 29, 2022

I am a friend or relative of a current/past resident

The Staff was extremely friendly and courteous to every member of my family that came to visit my grandmother during her stay. She still raves about staff still months after her stay. The facilities are well maintained and they had great dining options for her to choose from . I highly recommend Maplewood at Weston!!

Provider Response

Hello, Anthony, Thanks for your praise and wonderful comments about our Community and programs. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let us know about your positive experience. Have a great day!

Christina T

5

June 29, 2022

I am a friend or relative of a current/past resident

The rooms are spacious and clean, great service from staff and nurses. I love how they all know each other and know exactly how the residents like their food, activities and hobbies and dislikes. Very tentative care and always let us know how exactly they’re doing at Maplewood. Would recommend every family to visit and stay at Maplewood.

Provider Response

Hello, Christina, thanks for your praise and kind comments about our team and Community. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let us know about your positive experience. Have a great day!

roche

5

June 29, 2022

I am a friend or relative of a current/past resident

My family was very well taken care of you could see this facility was well managed

Provider Response

Thank you for taking the time to provide a review for Maplewood at Weston. We are happy to hear you had a positive experience. We value your input and will share it with the entire team. Have a great day!

JBGrateful

5

May 20, 2022

I am a friend or relative of a current/past resident

The staff and Management - both in Assisted Living and Memory Care are outstanding, caring individuals. My Mom was in Assisted Living and my Dad is in Memory Care. They both have received excellent treatment and I feel my parents have always been very safe and well cared for. Its a great place.

Provider Response

Thank you so much for your kind words! Your endorsement is validation that we are providing the care we strive to have for all of our residents and their families. We will share your feedback with our team.

Yetta's son

5

January 27, 2022

I am a friend or relative of a current/past resident

s most children of a senior in need of assisted living, we wanted to make sure that we chose a place that was well maintained and where our Mom would feel at home and well cared for. Maplewood meets all of these requirements. It is a lovely residence that is well maintained and overseen by a superior caring staff. The rooms are well proportioned and kept in good shape. The food is varied and healthy and there is a large variety of activities for the residents. Bernardo sets a tone of friendliness, teamwork and responsiveness. In these times, it is critically important that we are kept apprised of the health and safety of the residents and the staff, and Bernardo does an exceptional job in that regard. Maplewood is not inexpensive but we feel that our Mom is getting great care and is safe and happy.

Provider Response

Hello, thank you for your kind words about our team! We really appreciate you taking the time out of your day to share your experience—and we agree, Bernardo is truly a gem to have on our team! Please don't hesitate to reach out if there's anything additional we can do for you or your mom.

Kristen D

5

December 14, 2021

I am a friend or relative of a current/past resident

My mother has been a resident at Maplewood for a couple of months now and I have been extremely happy with the transition. The facility is beautifully appointed, food is excellent and the rooms are very spacious complete with fully appointed kitchens and private balconies. There are plenty of activities to keep the residents engaged throughout the day- musical programs, yoga,swimming, chapel services, lectures and movies. Bernardo and his staff go the extra mile to make sure all of the residents are happy, safe and well cared for. I couldn’t think of a better place for my Mom.

Provider Response

Thank you so much for your kind words, Kristen. We really appreciate you taking the time out of your day to share your experience with us—and we agree, Bernardo and his staff is truly a gem to have on our team!  We will share your feedback.

Alansdad

5

November 24, 2021

I am a friend or relative of a current/past resident

Between my elderly parents and mother-in-law, our family has now experienced 3 assisted and independent living facilities in the Boston area over the past three years, and Maplewood is excellent in many respects. No place is perfect, but Maplewood definitely receives between a 4 and 5 star rating taking everything into consideration, and we have no regrets making the difficult decision to move my dad there this fall. Administration: One of the best assets of Maplewood is the director. He has a very positive attitude and he likes to say that he runs Maplewood “like a cruise ship." He greets everyone, is always available for questions or problem solving, and is very responsive and efficient. At the other two facilities I never saw a senior administrator over many visits. The Maplewood model is to bring assisted living services to the apartment and not have a separate area for assisted living. This works very well for residents that need some help with bathing, dressing, food, etc., because they stay in the community with everyone but get more services within their own apartment. At other places, the assisted living residence and dining areas are separated from the independent living residents, resulting in less integration of assisted living residents into the larger community. Facility: The facility was beautifully renovated in the past 5 years with a lovely setting by the Charles River in Weston. The apartments are overall a very good size for an assisted living facility, and my dad has a larger 700 sq ft 1 bedroom apartment. However, apartments do vary in size, so it is worth looking at all units that are available. Although the setting is very nice, the layout is not well suited for outdoor walks because of lack of sidewalks on Norumbega Road or other walking paths on the grounds. There is a large patio with outdoor seating but no great options for going for walks outside. Activities: They list about 5 hours of activities/day including exercise classes. The activities staff are very approachable and accommodating, but there are only two people. We would like to see more staff to help remind residents of their activities, interact with residents with stimulating activities, and promote participation. Maplewood offers some outings and usually has some form of musical entertainment every week, but not a lot of classical music. The movie theatre room is quite comfortable. Another great feature of Maplewood is a social hour at 4:00 pm several days per week when residents gather for beverages and socializing. Dining: The dining facility is a very nice area. There is plenty of food and the quality seems good with usually two choices at meals. I would rate the food as average, and have seen more gourmet options and variety of choices at other upscale facilities. There are always tables available, and no complaints about having to wait for the meal. Meal hours are very reasonable. Residents do complain about the service being slow and wait staff not too friendly, which could be due to a staffing shortage. We wish Maplewood had a Maître D’ to greet residents, assist with seating or supervise staff during meals; we experienced this at a different facility and found it very helpful. Staff: Overall, Maplewood has one of the most courteous staffing of any place I have seen, from the front desk to the Director. The athletic director is also great and will tailor a program to fit anyone's needs. She has lots of exercise and stretching classes throughout the week if one doesn’t want to work out individually, but working with the athletic director several times a week is included in the rent. Medical/Nursing: Be aware that Maplewood IS NOT a nursing facility. They have a memory unit, but if you have "nursing needs" such as wound care, injectable medications, etc., you have to hire someone privately or use VNA services. This is apparently due to State regulations but it can be frustrating to spend more money for even the most basic medical needs. You can pay extra for “medication management,” which means a staff person will come to the room to observe that medications are taken properly. Maplewood is on the higher end of the cost spectrum, however, it is a rent by the month model so you don’t have to plunk down a lot of money to “buy in” to the facility. Comparable facilities can charge $500k-750k for the same type of residence with comparable monthly costs for assisted living. They also tend to have cost increases every year, and make sure you ask about their policy regarding the annual fee changes. I hope they will hire additional activities staff to offer more programing, outings and engage more with residents as Covid restrictions are lifting. This has been a very difficult year for all the assisted living facilities, but our family feels they are keeping people safe and following all the State Guidelines. Overall, residents are very positive about Maplewood and how well it is managed. Look at other places first, then compare it to Maplewood.

Provider Response

Hi, thank you so much for sharing your experience! We know that moving a loved one into a senior living community can be a difficult decision, and we are honored that we were entrusted with your loved one's care. Your kind words about our team mean the world to us! Please let us know if there is anything additional we can do for you or your loved one.

loveparents

3

September 24, 2021

I am a friend or relative of a current/past resident

My family has been in three different facilities so I've had some comparisons between places. COVID has definitely challenged all facilities. The facility itself looks beautiful -lovely common areas and individual rooms. The dining room staff took SO LONG to provide meals, it was challenging for my loved ones. Meals were okay. In general the front desk person was always helpful. Others were hard to get responses from including the Executive Director and Nurse, even when we had important issues to discuss. Facilities staff were challenged to get basic functions like heating to be fixed. One of the main things is that ALL staff need to be trained to be friendly and helpful to every resident. Staff need to develop ways to incorporate and help new residents integrate. Cost was high - as are most assisted living facilities. Very limited activities offered before COVID hit and then none offered when COVID was high which was understandable. We had to visit in the parking lot talking to my loved ones. I wouldn't recommend this facility even though it has a lot of potential.

Provider Response

Hello, thank you for taking the time to leave your thoughts. We take all feedback seriously and always welcome constructive criticism to inform us on how we can provide better service. We regret that your experience did not match up to the standards we consistently provide to our residents and their families. We will be following up with the team but would like to speak to you directly. Please reach out.

Lady Mae

5

September 1, 2021

I am a friend or relative of a current/past resident

It is easy to see how lovely Maplewood is; it takes time to appreciate just how caring and kind all the staff is! My family is so grateful for each and every one of the staff at Maplewood, who give such kind and thoughtful attention to our loved one. My husband and I both work and don't have the time to devote to our family member; luckily she is happy and busy at Maplewood! Our family member at Maplewood loves the live music, the terrific trips to cultural events, the gym and the frequent interesting talks. The other residents are all very unique and interesting individuals, so there are a lot of stimulating conversations going on there!

Provider Response

Hi Lady Mae, thank you so much for your kind words about our team. Your recommendation means so much to us and we're so happy to have earned it. We are thrilled to have you as part of the Maplewood family!

M J B

5

August 30, 2021

I am a friend or relative of a current/past resident

Both of our parents moved into a senior living community at the same time with completely different personal challenges. Our mother had significant mobility issues and father has Alzheimer’s. After literally months of searching for an acceptable assisted living facility we finally made the transition. While we were quite happy with the facility and staff, our parent’s conditions continued to progress. To our surprise we were eventually told that mother’s condition had progressed to a degree where the facility and staff were not able to provide adequate care and they recommended we find a new home. Our challenge then was to find a facility that provided a beautiful environment and competent staff with a level of care that we learned is difficult to find at most Assisted Living communities. We were so greatly relieved when we found Maplewood at Weston which provides dedicated memory care as well as exceptional assisted living care. A beautiful, fully refurbished facility with a fantastic staff under the direction of Bernardo Gubert, Executive Director. Even during the height of the Covid outbreak, which was particularly stressful for all retirement communities, the degree of communication and transparency that we consistently received and continue to receive has been exceptional and very reassuring. Finally, when our mother began to succumb this past April, the Maplewood facility and staff continued to provide the dire support that we needed, along with specialized third-party palliative care that we brought in to support our mother within the “at-home” setting of her own apartment. My brothers and myself highly recommend Maplewood at Weston in all categories including environment, function, and a caring and capable group of people who make up Maplewood’s management and staff of caregivers.

Provider Response

Hello, thank you so much! Your kind words about our team made our day. We are honored that we were entrusted with your parent's care. Please don't hesitate to reach out if there's anything additional we can do for you and your family.

judi breinin

5

August 29, 2021

I am a friend or relative of a current/past resident

My mom has been a resident at Maplewood's assisted living facility for almost 3 years. She enjoys excellent interactions with staff, aides, nursing and management. The executive director is very caring and attentive, and the facility reflects his positive, kind and competent personality. There are many activities to participate in, and my mom enjoys the exercising, flower arranging and birdwatching, among others. Maplewood's attentiveness, kindness and caring of my mother, is helping her age with respect and dignity. Thank you!

Provider Response

Thank you so much, Judi. It is our honor to care for your mom and we have enjoyed getting to know both of you. Your endorsement is validation that we are providing the care we strive to have for all of our residents and their families.

Cynthia B

4

August 29, 2021

I am a friend or relative of a current/past resident

Our mother has been a resident in independent-living at Maplewood of Weston for nearly a decade. As a family, we have seen numerous changes in Maplewood over these years. We are especially grateful for 2 things that have remained constant. The first is that our mother is comfortable in a lovely apartment that includes a private out-door space that she has decorated with her own things, and that really feels like her home. The second is that throughout most of these years, MW staff has been generally friendly, available and helpful. The new Executive Director has excelled in this area and has extended himself to be available and to support us as a family in ways that may seem small, but have been both thoughtful and much appreciated. The third thing for which we are tremendously grateful is the efforts that have been made so far to assure our mother's safety through the COVID pandemic. MW seems to have fared better than many elder-care facilities, and has responded quickly and appropriately to uncertainty and challenges, seeking a balance between residents' access and safety as conditions have continuously shifted. Furthermore, real-time communication through out this process has been generally excellent which has gone a long way in helping us maintain some peace of mind in the midst of such a difficult time.

Provider Response

Thank you so much for your kind words, Cynthia. We really appreciate you taking the time out of your day to share your experience with us! We will share your feedback.

SteveJL

5

August 29, 2021

I am a friend or relative of a current/past resident

My Mother currently resides in their Memory Unit and I have to say that the care they provide is superb. The staff develops a true bond with the residents and treat them as if they were their own family. She enjoys the activities they provide, especially the painting classes and the different outings they go on. Her room is quite spacious and there is an enclosed outdoor area they can use whenever the weather permits. With her dementia, my Mother would occasionally have outbursts or incidents where she gets extremely upset. In all cases, Delmy and her staff would calm her down and resolve her issues to her satisfaction. Their nursing staff keeps a close eye on her physical condition, and would keep us informed. Indeed, her health is better now than it has been for a while, and she has even put on weight! We had looked into different care facilities in the area for my Mother and Maplewood was definitely the best. The administrative staff made moving in straight-forward, even though this was during COVID, and made sure all the residents were well-protected.

Provider Response

We appreciate you taking the time to share your feedback, Steve. Thank you for entrusting us with the care of your mother. We believe that while memory loss means living with certain challenges, it should not stand in the way of leading a life of dignity. We are grateful that she is part of the Maplewood family and you feel she is safe and treated with kindness. I will be sure to share this feedback with our team!

Mark Gaisford

5

August 29, 2021

I visited this facility

From the professional and caring staff to the state of the art facilities to the many community activities, Maplewood has it all. They took such good care of my mother and made her feel a part of the Maplewood community. Our family was in good hands with Maplewood and we would recommend Maplewood to other families.

Provider Response

Hi Mark. We know that moving a loved one into a senior living community can be a difficult decision, and we are honored that we were entrusted with your mother's care. I will share your kind words with our entire team!

Ron MH

5

May 9, 2021

I am a friend or relative of a current/past resident

My Mother has been a resident at Maplewood for over 3 years. There have been many changes at Maplewood and over the year for the better! The director is very involved in all aspects of the facility from residents, to staff to general management issues. When I recently called him to ask for some help for my mother on a particular morning, my request was gladly fulfilled. The staff are very caring and try to make life as cheery as possible for the residents. Now that activities are back, life is more enriching for all. The pandemic was handled tightly and thankfully without any big outbreak of Covid. The way a business is run starts from the top down. Maplewood does exactly that. Thank you for making my almost 100 year old mother as comfortable and happy as she can be.

Provider Response

Thank you so much, Ron. It is our honor to care for your mother and we have enjoyed getting to know both of you. Your endorsement is validation that we are providing the care we strive to have for all of our residents and their families. I will share with the team!

David Robert

5

April 26, 2021

I am a friend or relative of a current/past resident

I just visited my aunt recently and realized I’ve been remiss in not expressing how appreciative our whole family is with Maplewood at Westin! The staff is so wonderful! They are caring and compassionate and are full of good cheer! It is our families good fortune that we found and selected Maplewood. The decor, dining services, activities, and cleanliness could not be better! My sincere thanks to all the dedicated staff associates who make Maplewood a real hone for my aunt!!

Hal

4

March 2, 2021

I visited this facility

Almost 2 1/2 years ago my wife’s condition found us needing the availability of 24 hour help. Coming from Weston we searched the Boston suburbs for an assistant living facility to fit our needs. It yielded several, all of whom were okay but Maplewood in Weston had a “feel” that set it apart. We chose it and have had no regrets. The staff, available for skillful help of all kinds 24 hours a day, have been great, the food excellent and management attentive. Sadly my wife passed, but with dignity with the kids around in spite of the pandemic. Our choice of Maplewood was excellent. It has been SAFE during the pandemic, all vaccinated plus we get tested weekly. Maplewood continues to be my choice going forward.

Provider Response

Hi Hal, thank you so much for your kind words! Your recommendation means so much to us and we're so happy to have earned it. We are especially touched to hear that you felt your wife's care was excellent during her final days with us. I will share your feedback with the entire team.

Marty142

5

March 2, 2021

I am/was a resident of this facility

I would like to tell you about the best move I ever made and it was to Maplewood Weston. First I loved the location –close to Rte 128 and the Mass Pike and about 5 minutes from Newton Wellesley Hospital and an Urgent Care facility. Next, my 2 bedroom apartment is bright and spacious and I also get weekly housekeeping and laundry. I enjoy my 3 meals a day with fresh menu choices and eating in the white tablecloth dining room, or I can get meal delivery to my apt. if I so choose. In addition, the chef and kitchen staff are so accommodating to individual requests. My favorite part of the day revolves around exercising. There is a Gym that is managed by an incredibly knowledgeable and helpful physical therapist. There are many group classes and individual training is available too no matter what your physical condition. I also use the Olympic size pool for swim classes twice a week. There are many activities including music, lectures, painting, a comfortable movie theatre. I have been able to provide a live recording of Fri. night religious services and refreshments that many residents enjoy. Another perk for me is the underground garage where I conveniently park my car, or if weather is bad I can take the complimentary car service to a Dr.’s appointment. The Maplewood staff-administration, CNAs, & maintenance I find to be friendly, efficient, and very responsive. There are different levels of care to address anyone’s needs. I have to add that I really appreciate the care taken around the Covid pandemic. Initially, a very strict visitor policy was put in place to keep us safe. We were among the first to get the vaccine, and, testing and temperature-taking continue to this day. To sum it up, I wholeheartedly recommend Maplewood to anyone looking for a safe, comfortable, friendly, busy, vibrant, caring independent/assisted living community in which to live.

Provider Response

Hi Marty, thank you so much for your praise and kind comments! Your recommendation means so much to us and we have enjoyed getting to know you. Your positive influence in our community is irreplaceable. I will be sure to share your feedback with the team!

Concerned_FamilyMember

2

February 22, 2021

I am a friend or relative of a current/past resident

Do not be fooled by this facility. It is beautiful. Really one of the nicest we have seen. However they have some serious problems with staff, safety and quality. We moved my dad in with the highest hopes for compassionate care and socialization. However, it was a disaster. NONE of the services we contacted for were provided. Its not that they did a poor job, they were not provided. No wellness checks, no daily housekeeping, no laundry, no bed making, no mobility assistance - nothing. Every time we asked the front desk we were referred to a different someone who was "off that day". The front desk staff always seemed to be like it was the first 5 minutes on the job, like candid camera - they didn't know anything about their own facility or who to call. No one their could even tell us where to park - I have never seen anything like it. I expected that on move in there would be some sort of on boarding, where the head of every department came by and introduced themselves and explained their role - this would be helpful but they do not have that. It felt like a beautiful, unmanned facility. The only caregivers I ever saw, and I was there daily were private hired by residents, as we did as well. If it were not for our caregiver who was there to help with the transition, I do not know what would have or could have happened to him with such neglect. Further their pharmacy messed up his medication, putting him in the hospital. After 8 days we pulled him out because it was unsafe. Do your self a favor and read employee reviews from indeed or glassdoor. I should have.

Provider Response

We appreciate your feedback and are truly sorry to hear about your disappointing experience at our facility. We take your concerns seriously and are committed to addressing the issues you've raised, particularly regarding staff communication and the quality of services provided. Please feel free to contact us directly if you have any further concerns or would like to discuss your specific needs.

Peter DeNatale

5

February 18, 2021

I am a friend or relative of a current/past resident

When my parents aged into their early 90’s they moved to an independent living community at Fox Hill Village. To their six children it appeared that they were still vibrant and active with my Dad even growing vegetables outdoors. But as they both moved into their mid-90’s, slowly and inexorably they needed more and more assistance – my Mom with dementia, and my Dad with a variety of medical issues that made independent living impossible. After a fairly extensive search our family decided to relocate my parents to MapleWood at Weston; my Mom to memory care, my Dad to assisted living and shortly thereafter to memory care - in part because of their excellent reputation. We have not been disappointed. Viewing my parents’ aging made it painfully obvious that their best days were behind them, that they were aware of that deterioration, and that awareness often led to confusion and/or frustration on their part – sometimes taken out on the staff. Despite the pandemic we were still able to have visits (albeit limited in duration) to see my parents and I always walked away with an incredible respect for the patience and respect that all the caregivers displayed even when a resident was not at their best. On one occasion when my Mom was in a particularly challenging mood I apologized to the staff to which they replied – “Oh don’t worry about it. She’s just a little confused but she’ll feel better later on. We’re used to that.” In the last few weeks of my Dad’s life our visits became more frequent and we were often visited by members of the management team as well as the caregivers to chat with my Dad as he retold the same stories from his repertoire. I’ve seen many interactions with residents (not just my parents) including front desk staff and I’ve always been impressed with the genuine care that they are providing.

Provider Response

Peter - We really appreciate you taking the time to share your feedback. Thank you for entrusting Maplewood at Weston with the care of your parents. We believe that while memory loss means living with certain challenges, it should not stand in the way of leading a life of dignity. We are grateful that they are part of the Maplewood family and you feel they are safe and treated with kindness. I will be sure to share this feedback with our team!

Mike Son

5

February 13, 2021

I am a friend or relative of a current/past resident

My parents have been living at Maplewood at Weston for a few months now. We toured a few other facilities and found that Maplewood at Weston was the best fit for my parents. The Community Relations Directors was very resourceful and helped us make this very tough decision. The rooms were spacious and all their furniture fit into the room very nicely. Due to Covid-19 they weren't able to join too many activities - but thing are now improving. The staff has been very supportive to their needs and respond very quickly when needed. The Director of the facility is very welcoming and is always there to answer any question I might have or that of my parents. My dad enjoys walking around the facility and talking with anyone who is willing to have a conversation.

Provider Response

Mike, We are thrilled to have you and your parents as part of the Maplewood family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! Please let us know if there is anything additional we can do for your parents.

Batsheva

4

February 9, 2021

I am a friend or relative of a current/past resident

Maplewood at Weston is a beautiful assisted living facility. Overall, I have been very happy that I moved my parents there. Many of the staff members are exceptional, including the Executive Director who is warm, welcoming, and extremely responsive. My parents have a two-bedroom apartment that overlooks the river, and enjoy delicious meals 3 x a day. We have been especially thrilled that my non-ambulatory, 96-year-old father is swimming several times a week in the beautiful, on-site pool with help from the resident fitness director, who is a trained physical therapist. I have mixed reviews of the caregiving staff - some are excellent, but others would benefit from closer supervision.

Provider Response

Hello Batsheva, thank you; we appreciate your feedback! We know that moving a loved one into a senior living community can be a difficult decision, and we are honored that we were entrusted with your parents' care. Please don't hesitate to reach out if there's anything additional we can do for you or your parents.

JoanMaplewood

5

January 21, 2021

I am a friend or relative of a current/past resident

My mother is a current resident of Maplewood at Weston. I visited many local assisted-living facilities and Maplewood at Weston was the best match for my mother. It is not huge which makes dining and activities accessible and convenient for her. The food is spectacular, really fine-dining quality. The activities are intelligent, varied and beautifully facilitated. Everyone is warm, welcoming and caring. If you are looking for a place "where everyone knows your name", Maplewood should be your choice. In addition, they have handled the COVID pandemic very conscientiously and kept everyone safe from infection through the summer, fall and winter. The wellness staff responds promptly and appropriately to my mother when she has a health issue. The management has been very responsive to any questions or issues that have arisen. My mother thinks she is on a luxury cruise!

Provider Response

Joan, We are thrilled to have you and your mother as part of the Maplewood family! Thank you for sharing your kind words with us. It means the world to us and to our entire team!

Mary

5

January 20, 2021

I visited this facility

I visited Maplewood at Weston. They have no studios but they have 1-bedrooms. They were very spacious and very nice. The person that was there, I guess one of their sales people, she was extremely forthcoming, very knowledgeable, and was able to get a lot of information for me. She followed up with me several times when my uncle had some relapses with pneumonia. She called to see how he was doing and how things were coming along. They showed me the menu. I would like to stay there for lunch, but they were restricted other than the residents using the dining area because of distancing, etc. The facade was beautiful. The setting was lovely. It's a nice location. The building itself was excellent. It was beautiful, clean and well kept.

Provider Response

Hi Mary! Thank you for taking the time to provide a review for Maplewood at Weston. We are happy to hear you had a positive experience.  We value your input and will share with the entire team.

Sharyn T.

5

February 26, 2020

I am a friend or relative of a current/past resident

My parents moved to Maplewood from Florida in November 2019 to be closer to the rest of our family, mostly in the Boston area. While they have had some challenges in adjusting, as well as some medical issues, my family is really glad we chose Maplewood. The staff is diligent and attentive; the nurses are very capable and caring; the food is good; the activities are often terrific. My folks' apartment is spacious and lovely. In addition, my parents have made friends, are busy, eat well, take all their meds, and get regular exercise, as well as physical therapy. My dad says everyone wants to sit with them at dinner!

Provider Response

Hello, thank you; we appreciate your feedback. We know that moving a loved one into a senior living community can be a difficult decision, and we are honored that we were entrusted with your parents’ care. Please don't hesitate to reach out if there's anything additional we can do for you or your parents!

Anne

4

February 1, 2020

I am/was a resident of this facility

I'm currently living in Maplewood at Weston. It's very nice, very clean, but the people that are here are more in need of assistance getting around, meals, etc. I didn't get to meet too many people that I could do much with. I bought into it 6 months ago but I'm not moving up there yet. My room is okay, it's old because the building is older at about 30-35 years old. They needed staff better at the kitchen for waitressing help and so on, but the staff members themselves are very super people. The food was good, I only had dinners there even though three meals a day were offered to me. The meals were really very good, they could stand to be a little hotter, but that happens when you try to feed too many people. From soups to desserts, they're a good size for the elderly because they don't eat that much. They also have activities, exercise classes and a pool. The one thing I didn't care for there was that fire alarms would go off at odd hours and we'd have to wait for the fire department to show up. Then they would lose their power quite often, but the town of Weston is known for that. Luckily there's a generator plugged in each room specially for us on oxygen. I had a washer and dryer on my room, and when it died they found me a new one. The staff was good, I enjoyed most of the staff that I met.

Provider Response

Thank you for choosing Maplewood at Weston to be your home. We are thrilled to have you as part of the Maplewood family! Your thoughtful, honest words mean the world to us and to our entire team!

Suzannah

5

August 16, 2019

I am a friend or relative of a current/past resident

My father transitioned into the Memory Care Unit with the help of the thoughtful and experienced staff. They continue to personalize his care and make changes as he changes. I can easily reach a staff member any time day or night and communicate any concerns or requests. The food is fresh and delicious and each meal the resident is presented a menu of choices. There are many activities in the building from exercise to movies, to live entertainment. Everything is in Maplewood, whether you want a hair cut or a doctor visit, anything can be arranged. I am happy that my father is safe and well cared for as he navigates this next phase of his life. I know he will be medically and personally well taken care of.

Provider Response

We appreciate you taking the time to share your feedback. Thank you for entrusting Maplewood at Weston with the care of your father. We believe that while memory loss means living with certain challenges, it should not stand in the way of leading a life of dignity. We are grateful that he is part of the Maplewood family and you feel he is safe and treated with kindness. I will be sure to share this feedback with our team!

PattersonMatthew

5

April 25, 2019

I am a friend or relative of a current/past resident

Spacious, clean, beautiful rooms. The residents and staff are wonderful here. The staff at Weston are very helpful and would do anything for their residents. The residents enjoy going on outings, spending time outdoors and seeing entertainers who come in. Highly recommend this facility

Lisa B, Hospice RN

4

April 3, 2019

Other

As an outside vendor, I have been caring for patients at Maplewood for several years as a hospice nurse. The extended nursing hours is key and the nursing staff is very helpful in making sure my patients/families loved ones , get the medications that they require. There are many activities in Assisted as well as in Memory Care that residents appear to enjoy-especially the music and live entertainment !! Staff is available 24/7 to help all residents-There are multiple common areas as well as private dining areas that families are able to gather to celebrate special events, private conversations or just have a quiet family meal. They also encourage families to stay in place and adjustments are made to their care plans as to not cause any disruption or confusion to loved ones.

MRC1954

5

March 18, 2019

I am a friend or relative of a current/past resident

Maplewood is an exceptional senior living facility. Our mom has been living there for about 6 months and we couldn’t be more satisfied. The staff, especially Ellen Davis, is terrific—very caring and understanding. The food is quite good and the physical facilities are beautiful. They try to get all of the residents involved in activities, which was quite important for us, but they respect your privacy as well. The apartments are lovely and well maintained. We couldn’t be happier with our decision for our Mom.

Jonathan48

2

November 3, 2017

I am a friend or relative of a current/past resident

My parents are here and I'm not pleased with the facility. The building is very nice and has been under renovation for six months. The staff is friendly. However, getting their money is their#1 priority. When your parent goes to the hospital, they still charge for services for 8 days saying the schedule is set, but they manage to resume the day you get back. We have been trying for 10 days to contact the director of residence services and she won't call us back, and we've needed to have an overnight aide as a result. I know it's hard to do research when you need an assisted living facility, but beware.

Provider Response

Thank you for sharing your concerns with us. We're pleased to hear that you find our facility nice and the staff friendly, but we're genuinely sorry to hear about the billing and communication issues you've experienced. Please don't hesitate to reach out to us directly if you would like to discuss these matters further or if there is anything specific you would like us to address.

Denise048738

4

March 30, 2017

I visited this facility

Maplewood at Weston was very nice but very expensive. The memory unit was recently rebuilt and gorgeous. I liked it very much. The whole assisted living was being renovated. It is big and in the woods. The memory unit seemed very nice. The food was very good. I didn’t observe the activities, but the list looked very good.

Caring8183

3

November 30, 2016

I visited this facility

The rooms at Maplewood were very high class, well-appointed, and well kept up. They have reasonably sized rooms. Quite a posh dining room and no problems with the hallway, but I don’t think it was well managed.

Wendy547350

4

November 21, 2016

I visited this facility

Maplewood at Weston was in the process of completely redoing the interior. They had both one and two-bedroom apartments. The two-bedroom was in a small size, but it was livable. They had a wonderful calendar of events. They had a very sort of intellectual approach to their calendar. I wasn’t just like playing bingo. They had really good speakers and musicians. The staff was very good in answering questions. When I left there, they gave me a lemon and poppy seed cake. I liked it there.

Provider Response

Thank you so much for taking the time to post your review of Maplewood at Weston. It is always so helpful for prospective families to hear from others of what their own experiences have been. Please continue to provide the Executive Director Ellen and/or Associate Director Suzanna with feedback, both positive and otherwise, in the future. Thank you so much again for your feedback. Wishing you a wonderful and safe holiday.

Haleh746472

5

October 14, 2016

I visited this facility

We did visit Maplewood at Weston. Some of the rooms were being renovated, but we did get to see one that somebody was occupying already, so we have an idea of how they looked when they’re done renovating. They had a pool, a gym room, and a library. It was very nice. The dining area looked good. It was clean and nice. The staff was very friendly and very nice. What I like about Maplewood was that the rooms had balconies, and that was something that you wouldn’t see anywhere else.

Provider Response

Thank you for your recent review. We are pleased you had a positive experience.

Visitor 104344515

4

July 10, 2016

I visited this facility

Maplewood at Weston was interesting, but it cost more than what we wished to pay. The rooms seemed OK. Everything looked fine. We did not have much contact with the staff, but they were all OK.

Provider Response

Thank you for your recent review. We appreciate you taking the time to provide other families your thoughts and experiences from your visit. We are happy to review in greater detail the costs for services and care. Please reach out and let us know how we can further answer any questions you may have.

Caring109452450

4

July 13, 2015

I visited this facility

The surroundings at Maplewood at Weston were very nice. We had lunch there, which was good. They're making some improvements to the facility. The apartments were good size. They did have two-bedroom suites and single bedroom suites available. They have all amenities. They have trips, and they have music people visiting. They have a nice library and a big deck area.

Provider Response

Thank you for your recent review of Maplewood at Weston. We are very proud of our community and appreciate the feedback. We are also excited about the beautiful updates in process. Most importantly though, are our resident satisfaction and their well being. If you have any further questions, please feel free to reach out to our team. We look forward to having you back to Maplewood at Weston soon!

Marjorie19

3

June 29, 2015

I visited this facility

We visited Maplewood. The apartments were nice, but the place was really big. It felt very institutional. It was kind of dark inside. We really did not like the location. It was very isolated. The lady who showed us around was very nice. The dining room seemed fine.

Provider Response

Thank you for taking the time to share your thoughts with us. Your comments are very important to us and certainly very timely as well! We are in the process of a large renovation of the community, including new lobby, dining room, library, spa and salon, and many other common areas as well. The community is actually over twenty years old and we agree, it is time for a beautiful renovation to make the community lighter, brighter and more in line with today's decor and styling. Many of our residents enjoy the community as it is nestled in a parcel of land along the banks of the Charles River. It's quiet and peaceful and there are many opportunities to walk and enjoy the natural surroundings. But, we understand that the topic of location is certainly subjective! The goal of our renovations is to ensure warm, intimate, and inviting "neighborhoods" for the beautiful apartments and common areas. We hope you come back in the coming months and give us another look to see our transformation! Thank you again for taking the time to provide your feedback.

Caring102060050

4

November 22, 2014

I am/was a resident of this facility

I am in Maplewood at Weston. The staff is super. They are very nice. I have a disability,, and they take very good care of me. I am happy with the food, and I don't see any problem. I have a great handicap-equipped room. It is something that I love. If I am single, this is the kind of apartment that I will rent. The security is fine, absolutely no problem.

Provider Response

We are pleased that you are satisfied with your experience at Maplewood at Weston. Please keep us informed of your experience in the future. Thank you for taking the time to share your thoughts.

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Costs for Maplewood at Weston in Weston, Massachusetts

Assisted Living

This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.

$10,950

Starting Price

Independent Living

Independent Living is for those who desire the feel of a private residence with the amenities and activities available in a planned community, such as fitness classes, game nights, and group excursions. Services such as cleaning and groundskeeping are often available.

$10,450

Starting Price

Memory Care

Memory Care is specifically designed to meet the needs of those with Alzheimer's or other forms of dementia. Specially trained staff members assist with activities of daily living (such as bathing and dressing) and provide therapies to slow further loss of cognitive abilities.

$11,400

Starting Price

Services and Amenities of Maplewood at Weston in Weston, Massachusetts

Costs

  • Rent Plus Care Fees

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Companion Suites: We offer companion suites

Dining options

  • In Room Kitchenette
  • Dining Room Shared Meals
  • Room Service For Meals

About Maplewood at Weston in Weston, Massachusetts

Maplewood at Weston is a senior living community that offers a tranquil setting, a warm and comfortable atmosphere and exceptional staff. With its breathtaking views of the Charles River and famous fall foliage, Maplewood at Weston reflects its renowned design sense and impeccable attention to detail in every room. Residents can choose their level of community involvement with on-site activities, which include painting classes and cultural events. The caring staff ensures that residents are healthy, stimulated and enjoying their time at Maplewood at Weston.

Map of Maplewood at Weston

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Caring.com

Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

 

The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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