Prospect House
420 Reservoir Avenue, Revere, MA 02151
(800) 558-0653
Verified Partner
3.21
(14 reviews)
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Reviews of Prospect House in Revere, Massachusetts
3.21
(14 reviews)
Facility
4.0
Staff
3.7
Food
3.5
Activities
3.0
Value
2.5
Tina J
5
|
March 5, 2024
My mom has lived at Prospect House for a few years now and she absolutely loves being there! She use to be a stay to herself kind of person and since moving in there she has become quiet the social butterfly. The actives provided are so welcoming and its always a full house in the activity room. Everyone is always super helpful whenever we need anything. The management team is always willing to try to help us with everything we request and go above and beyond on a regular basis. Making this move was really hard on our entire family, but the staff have made it such an easy transition. We will forever be grateful for how well they care for our mom.
LAZap
1
|
August 23, 2022
I needed to find a memory care unit for my mom who has Alzheimer's Dementia. While I was researching I read the reviews for Prospect House but unfortunately did not pay attention to them. I was so taken aback by the tour we had and all they promised that I decided to over look the bad reviews. I am begging you to not do the same thing I did. There is a reason there are bad reviews and they are true. I have witnessed it first hand. We moved my mom into Generations at Prospect House in June 2022 the first couple weeks were amazing but down hill very quickly there after. Since then it's been nothing short of living nightmare. I would arrive to find my mom had not been showered and her hair would be so greasy. Her bed would have urine stained sheets. Her laundry would be over flowing with wet items in with the regular laundry causing everything to smell. We were getting calls that she was falling every single day (she never fell before she moved to Prospect). All the falls were always "unwitnessed". Not sure how they were all unwitnessed when the unit is supposed to be staffed for 24/7 care. They would send her to different hospitals for no reason. She was not given her meds properly. On more than one occasion I found her pill packs not even opened (morning or night). On occasion she was given no meds for 3 consecutive days. When we asked the staff, the director and executive director they could not explain how that happened. On more than one occasion I arrived to find some of my mom's pills either on the ground or in the trash. Again with no explanation. On more than one occasion the overnight checks were not done and were not signed off on. Every time I went there my mom was alone in the dining room. They hardly ever have activities going on. The only activity I ever observed was watching people sing on You Tube. My mom's personal belongings were missing all the time. Someone stole her cell phone. Someone was drinking all her drinks. The executive director is never on site. Nurses are never visible. No one is ever held accountable. If they do respond to emails it's saying "we need to re-train our staff". I can't even count how many times I heard that as an excuse. I could go on and on but I think you get my point. This is not a good option for memory care or any kind of care for that matter. She's only been there for two months and I am already looking for a new place to move her. She is not safe her. It's so sad as I never see family members for any of the other residents so they probably don't even know how their loved one is being treated.
Steve
4
|
May 11, 2021
We haven't moved my sister to Prospect house yet, but she should be there soon. They have a memory care unit. It is near someone that she cares about. Even though I live in New Hampshire, this one person can see her more often than I can. It's close to people she knows. They have multiple-sized units available for the residents. They have activities, large common areas, and three meals a day. She retains her independence, and they have a certain number of help they can give her. She can actually transition to a memory care unit as time goes on. The staff is very helpful, they seem to really care about the community, and helping the community they support. Even though they are in the city, they still have a nice open area for people to walk, and they provide transportation for events.
Family member101
5
|
February 24, 2016
I recently toured this facility. I found the staff very attentive and the experience enjoyable . It seemed as though it was very close knit and the residents and staff were harmonious in their interactions.
Daughter55105
3
|
January 26, 2016
The staff at Prospect House are competent. My mother is being cared for adequately. I couldn’t rave about it, but she’s safe, well-fed and the people are reasonable. It’s clearly not a brand new facility. It would need some updates, I would think, with the décor.
Penny Brown
1
|
December 28, 2015
Do not go to this facility. Sub par at best. My grandfather had a horrible experience. The Director and Assistant Director are horrible. Food is scarce, dirty facility that has no Purell stations. Only interested in the money here, no care. They foul up meds and blame family. Go elsewhere please!
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Costs for Prospect House in Revere, Massachusetts
Memory Care
Memory Care is specifically designed to meet the needs of those with Alzheimer's or other forms of dementia. Specially trained staff members assist with activities of daily living (such as bathing and dressing) and provide therapies to slow further loss of cognitive abilities.
$6,373
Starting Price
Assisted Living
This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.
$5,148
Starting Price
Services and Amenities of Prospect House in Revere, Massachusetts
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
General
- Resident Capacity: 109
- Pets Allowed: Small pets allowed.
Licenses
- State Licenses: 374602424
About Prospect House in Revere, Massachusetts
Located in Revere, Massachusetts, the spacious Prospect House senior living community is in proximity to local beaches and numerous regional cultural attractions. Friends and family comment on the variety of stimulating activities available to residents, such as weekly outings and shopping trips. Prospect House also features in-house activities for residents to enjoy such as creative arts, concerts and cultural events. Visitors note kind and compassionate care and harmonious relationships between staff and residents. Additional comments from resident families include praise for the community's highly skilled staff, attentiveness and expert care.
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