This facility has amazing personnel. My father was on the 2nd floor rehab center for 4 weeks following major surgery. Everyone was attentive to his needs from regular showers and daily laundry to medicines, OT, PT and nursing. Everyone knew him and would acknowledge him and us when they saw us elsewhere in the building. The PT/OT staff worked him hard, but knew his limits and let him rest when needed. They had great personalities that helped encourage him. He advanced quickly under their care. The CNA staff were generally cheerful and helpful. They were excellent at keeping him showered. The nursing staff worked long hours, even worked overtime... yet ALWAYS had time to immediately acknowledge me and answer my myriad of questions. They were respectful of my dad and me. The administrative staff was quick to learn who we were and spoke to us daily. We had one problem, which they took care of immediately. The downstairs long-term care provides activities that my Dad enjoyed: bingo, musicians, singers, etc. Dad's case worker was very efficient at doing all the paperwork required to transfer him to a different Rehab when we were ready to take him home to another state.
The only downside to this facility is the building itself. (Hence the reason for only 4 stars.) Every room is for 2 people, which is okay, but can make it difficult to get sleep if your roommate has problems. The upstairs study/dining room is being used for storage and is very dated in decor. I found it depressing, so we found the downstairs sitting room perfect for our visits. The snack room (where we got free drinks :)!!) is too small and hard to keep clean and neat. The PT gym is too small. Fortunately, they were able to use the outside walkways in the nice weather. Still, I think Dad enjoyed the small gym because he liked hearing all the therapists talking and laughing with the patients.
I knew they had done an excellent job taking care of Dad, but when we got Dad moved to another rehab center at home, I really discovered how great they were. The facility at home was new and large and beautiful. The care, however, is severely lacking. Life Care Center of Plymouth has certainly earned my respect.