Summer Place

Offers Independent Living

24 Reviews

20 Summer St

Chelmsford

01824

Summer Place

https://d13iq96prksfh0.cloudfront.net/cdn/photos/286890/730x450%23.jpeg

3.5 24

Sizzle1187 2021-01-07 If I could put a negative star I would. This place has a such a huge outbreak of COVID the general manager shows no care what so ever to employees and patients very careless. I was visiting my mother and over heard a conversation between employees how someone caught COVID & he’s trying to hide it rather then telling his employees to go get tested he’s putting them and the patients at high risk. Most employees don’t care they walk around with no mask on and he’s one of them. Employees get sick and he’ll still have them come in and risk it not caring about his employees or the residents in this place. I’m looking into other facilities that will keep my mother safe and never looking back to this place. I am a friend or relative of a current/past resident

5 1 1

Lara 2020-11-09 We are currently moving Mother into Summer Place. It seems to be very nice, people are very friendly, and we were able to actually see the apartment before we moved in. Her meals will be made for her, and there's housekeeping that takes care of cleaning. The initial visit was very positive. We chose it because its location is central to my work and where we live, the amenities that it had were exactly what she needs at the current time, and the price. The staff has been very helpful, cordial, polite, and punctual. Everything has been perfect, but other than moving in, we haven't had much exposure to them. The apartment was not quite done as we were moving in. He was just finishing up some of the between tenants maintenance as we were moving in. Some of the carpets in the main hallways have some staining, and it's an older facility, so that's to be expected. I visited this facility

5 4 1

Mary 2019-06-19 Summer Place was very clean, the staff was very nice, and the rooms were beautiful. I liked that they had the extra kitchen facility, so Mom can do baking outside of her room if she wanted to. They were having exercise class in the atrium area, and that was well attended. I thought that was a nice option that you could just go down, be amongst people and do some exercise in whatever level you were in. There were ladies in chairs and people standing, and they were doing some lightweight training and stretching. I thought that was fabulous. I talked to a couple of residents. I visited this facility

5 4 1

R.C. 2018-12-10 My visit to Summer Place was nice and very informative. The staff seemed fine, we took a tour of the facilities, we went over the activities the residents would do, and we saw several different types of rooms. Its good, and I might go into that place myself. The rooms were more like hotel rooms and studios. They have a dining room, and they play games and exercise. Once a month they go on a road trip to a specific site of interest, and weekly they take them to the store. This was independent, so theres no medical staff, and they leave at 9:00 p.m. I visited this facility

5 4 1

Gladys 2018-05-25 Summer Place was a nice place with nice people. The apartments looked very good and very comfortable. They had a library. Everything that I saw was very comfortable, but I couldn't afford it. The staff was very nice, showed us everything, answered all our questions, and gave a lot of information. It was very clean and very kept up. I visited this facility

5 5 1

Reviewer 2017-12-19 I liked the area of Summer Place and the community spaces. The staff was very knowledgeable. The apartment was nice, not really fantastic, but fine. I visited this facility

5 4 1

lisa445438 2017-06-06 Summer Place was what we needed for Mom because of the meals, companionship, trips, social activities, and the option for some health care should she need it. The room was adequate, comfy, and clean, and it's going to fit her well. There were a lot of activities for the residents. I visited this facility

5 4 1

Mac874404 2017-04-11 We liked Summer Place. It was big, clean, and sunny with lots of windows, light décor, and high-quality furnishings. It was highly maintained. I visited this facility

5 4 1

Rick L.211171 2017-03-29 Summer Place was very nice, but unless you have a lot of money, you cannot live there. The room that they showed us that my mother could afford -- I’ve seen dog houses bigger. I don’t want to be mean, but it would be like putting her in a closet. I just thought that the room was too small. Unless you could afford $4,000 a month out of your pocket to live in a room with a bedroom and a sitting room, I wasn’t impressed. The staff was great. They were very accommodating, and they showed us what basically she can afford. They did everything they could, but there was nothing we could do, so we were not going to waste their time or our time any longer. They have rooms where the people live independently; however, if they need assistance, they have assistance for them in the rooms. They have people who would assist them at a fee. So that just adds to the price of living there. If you can barely afford the room, I don’t know how you can afford the fees. As far as cleanliness and stuff like that, it was nice. I visited this facility

5 4 1

Wendy E.225056 2017-03-07 Summer Place has great facilities and staff. Everyone was so very helpful, very friendly, and accommodating. They had a lot of knowledge and experience to offer and would answer any questions that you had. Our visit was wonderful and very detailed. Everything was clean. The location was nice off the main street but close to a lot of stores for shopping. It’s a little bit more in the country, so if someone has their own car, they can drive less than a mile and get to 24 different types of shops and pharmacy. It had plenty of parking and was pet-friendly. They had a great menu, a nice dining facility, a lot of activities. They didn’t have a big gym facility, though. They had three pieces of equipment if you wanted to work out on a treadmill or a bike, but there’s a gym around the corner. Summer Place had more ground level, walk-out apartments with a back door to a verandah. I would have loved my dad to have been there. I visited this facility

5 5 1

Paradise lost 2017-01-18 If you enjoy good food, do NOT move here. I am a relative of a current resident. The food is atrocious. It reminds me of what is served for lunch at Middle School, but much worst. Plus, the dining room smells like a dirty nursing home. The managers never stay around long and I am sure it is because of all the complaints that never get resolved. For what these people pay, "Holiday", should be ashamed of themselves. Better yet, they should be taken to court. Before you sign on the dotted line, have a few meals. Make sure it is what the residents eat and not what they set aside for inquiring visitors. Also, the activities for the residents are at an all time low. I could go on and on, but I'll stop here. I am a friend or relative of a current/past resident

5 1 1

Carolyn581326 2016-06-18 The people at Summer Place seem to be friendly. They have movie nights, book clubs, go out to different restaurants, and go shopping. They serve three meals a day and usually have snacks, flavored water infused with fruit, and coffee all day long. They have a cleaner once a week and a bus that takes them shopping, out to eat, or to watch movies. They offer arts and crafts, bingo, and Wine Wednesdays. They also do transportation services for doctors' appointments. I am a friend or relative of a resident

5 4 1

LetiziaYKJNO 2016-05-10 Summer Place was independent living. Everything was perfect, and the person who toured us was nice. The facility was great and what we are looking for. Unfortunately, my mother-in-law lived in New York and wouldn’t want to move closer to us. They rooms were fine, clean, and small, but that was OK. I visited this facility

5 5 1

Visitor16 2015-12-16 We looked at Summer Place. It was just a few miles from our house. We were looking at a one-bedroom, and there was really not much space available. We saw the dining room, and it appeared pleasant enough. Everybody seemed pleasant. It seemed to be clean and well kept up. Our experience was positive, except we could not imagine ourselves moving into such small space. I visited this facility

5 4 1

Mary Ann15 2015-10-30 For our income, you only get a one single room at Summer Place and that is not satisfactory. It's a very pleasant area and you have your meals and it's a very safe area. They have two bedrooms, one bedroom and studio and we could only afford the studio, which is not sufficient for two people. They have wonderful activities for the people that are there. I had a wonderful chat with the woman who's on-staff. It's a lovely place. I visited this facility

5 4 1

Florida7433 2015-02-02 My mother has recently moved into Summer Place. She did not want to go there but after a couple of falls, she decided it would be better for her. As we toured Summer Place many things were told about the care she would be receiving and all the many activies that they had in place. I did stay for a few days with her and it seemed at the time it was a nice place to live. Since December, there has been a fire in the building and many people with walkers had to be carried or helped down to the dining room. The Managers were all fired and New people are taking over. My Mom says the food is awful now and noone seeems to care. No elevator and activies are hardly provided. The prices of having her hair done has gone way up. We were told that the bus would take her to medical appointments but she has not been able, for they told her it doesn't go to Pepperell. We were told that the bus will take them shopping two days a week. She has yet to go. I want my Mom to be happy but it seems that Summer Place is not moving forward in their promises that were told to us. Many are moving out to another facility and my Mom thinks Summer place is going to close. I hope that the new staff will take charge and make it a elderly home worth staying. I am a friend or relative of resident

5 2 1

ElderStatesman 2014-12-26 My loved one has been there long enough to find out that managers won't stay and neither will staff workers. The food is inconsistent; some days, other than a sandwich option, it's unable to be eaten. The place is clean and bright. Very, very expensive for what is returned. $3500 a month for slow food service, unappealing food and a two room apartment. Residents are unhappy and grumble all day. Looking to move. I am a friend or relative of resident

5 2 1

disappointed in management 2014-12-19 My father lived at Summer Place from June to August, 2014. During that time there was a lot of management turnover. Also, the managers didn't communicate with each other when their shift was over. One manager promised my father he would arrange for special transportation to the Chelmsford Senior Center. The Summer Place van does not go there. At first I was encouraged that this manager was helping my dad, but when a week went by and I didn't hear back, I stopped by and was told by the manager onsite that he knew nothing about this. Well, my father kept waiting; no one told him the status and it never did happen. Dad asked about 4 times to have the handy man hang a heavy mirror on his wall. This never happened. When dad left he was told it would take about 2 weeks to get his deposit back. Today is FOUR MONTHS, 3 or 4 phone calls and 2 in-person inquiries later. I left a phone message for the main manager some months ago to call me. He never did. I called again and told him the problem. Again, he did not get back to me. I stopped by about 4 weeks ago, spoke to this same manager, who wrote down my problem and promised to look into it. Finally, today I went there again in-person. Believe me this was pretty aggravating especially since I was busily trying to get Christmas things done. A friendly female house manager asked what my problem was and I started venting about the situation. A male house supervisor came by and told me I needed to calm down; he talked to me like I was a child. I asked, who should I vent to if not you folks. Finally, this woman phoned and emailed the corporate office, who responded back to her that a check had been mailed to my father on 10/2, but sent it to the Summer Place address, even though he had moved out in August. Because he wasn't there the check got sent back. And no one at either end took any notice of this. I gave the manager the correct address and will wait to see what happens. It seems to me that the majority of managers are slackers who don't follow through and don't care. I am a friend or relative of resident

5 2 1

Bob98167950 2014-12-09 I would highly recommend Summer Place to anyone, but the price had gone up completely out of my father-in-law's reach. The best features were they are warm and friendly. The staff was outstanding, accommodating, and just caring people. The living environment was very comfortable. I would rate the food as excellent, and the accommodations were great. They do a lot of activities for the people living there. I visited this facility

5 5 1

Caring62559150 2014-10-28 I went to Summer Place. Most of the people were on walkers, and I’m not. I’m independent, and I don’t like being around people that are all on walkers. I didn’t see anybody in activities because they were all sitting around. The friendliness of the people and the staff was nice. The rooms didn’t really serve what I wanted. I want a walk-in shower, and they had the tub. It was just not the place for me. I visited this facility

5 3 1

convertible 2014-08-14 A relative of mine has been a resident of Summer Place for about a year. In that time there have been numerous managers that stay as little as a few months and then leave. As new managers come and go the quality of services and food declines and they become less responsive to addressing resident concerns. The residents have been treated like children when they complain about decreases in services. The management is unresponsive to resident’s complaints and tells them to come see them individually so they can quell the complaints - divide and conquer. They have meetings to air their concerns and the present managers apparently have decided to run things their own way regardless of the fact the residents are paying increased rents. The amount and choices of food is less than it was a year ago. A recent meal I shared with my relative had a pork chop 3/8ths of an inch thick, 2" by 3" and dry as a bone. There was a scoop of mashed potatoes the size of a melon ball scoop - NO exaggeration! I seriously doubt the meals satisfy the daily nutrition requirements as the portions are extremely small. Their website boasts “3 meals a day” but it would take 2 days to get 3 FULL meals. The quality of food has seriously declined in the last year. I can't believe that the corporate offices allow this treatment and mismanagement to continue or maybe corporate IS the problem forcing the managers to squeeze more profit out of the facility and that is why they can’t keep managers in the place. I also notice how responsive they are to counter some negative reviews I found online but they refuse to acknowledge the residents and try to make them happy as their website boasts. I am a friend or relative of resident

5 2 1

Caring80887750 2014-07-02 We are happpy here now at Summer Place. The staff is very helpful. The rooms are very nice. My wife and I have two rooms. We have a bed room and a living room. We exercise every morning. In the afternoon, we have someone to come in to sing and entertain us. The food is always something to be improved on. The food is tasty but we are a big crowd here, and they can't please everybody. I am/was a resident of this facility

5 3 1

Caring72204750 2013-11-30 Summer Place Retirement Residence just seemed like a glorified nursing home. I didn't care for the food too much, but the staff was very nice. The gentleman that I spoke with, who was the manager of the facility, was extremely helpful. It was clean and well cared for. The only thing was that they didn't have much to offer in terms of activities. I don't know why, but I just didn't care for that place. I don't want to say anything bad about it. There was just something that probably didn't appeal to me. I visited this facility

5 3 1

kiv 2012-07-23 Summer Place is located on Summer Street in Chelmsford, MA. It is very close to Chelmsford Center, across the street from various shops, and conveniently located next to Stop and Shop. My great aunt lived at Summer Place for over 10 years. The staff was wonderful. Each time I visited, which was often, she would speak lovingly about those who helped her. In fact some of the live in managers actually were present at my great aunt's funeral about a year ago. The Summer Place really is more than a place where seniors receive additional care; it is a community. My aunt quickly established friends and a core group of people who she associated with, went on trips with, and relied on for her entire time living there. The facilities were beautiful. My aunt was the first person to live in her suite, which was great. She had everything she needed in terms of service, 3 square meals, and so many different programs to choose from. I really think Summer Place helped her extend her life, be more active, and created a sense of comfort. Thanks, I visited this facility

5 4 1

20 Summer St, Chelmsford, MA 01824

Call (800) 385-2527

Summer Place (800) 385-2527

PROMOTION! 28 days

Move-in by March 31st and receive $500 off your first 3 months. Applies to April, May, and June rent. Ask for details when you tour.

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Reviews of Summer Place

24 Reviews Write a review

Food

(2 Reviews)

Staff

(6 Reviews)

Facility

(6 Reviews)

Activities

(1 Review)

Value

(1 Review)

Independent Living Reviews for Summer Place

January 07, 2021

By Sizzle1187

I am a friend or relative of a current/past resident

If I could put a negative star I would. This place has a such a huge outbreak of COVID the general manager shows no care what so ever to employees and patients very careless. I was visiting my mother and over heard a conversation between employees how someone caught COVID & he’s trying to hide it rather then telling his employees to go get tested he’s putting them and the patients at high risk. Most employees don’t care they walk around with no mask on and he’s one of them. Employees get sick and he’ll still have them come in and risk it not caring about his employees or the residents in this place. I’m looking into other facilities that will keep my mother safe and never looking back to this place.

Provider Response

Hi there, thank you for your review. Our team is working hard to ensure that all staff and residents are wearing masks at all time and abiding by protocols put into place to ensure the safety of our community. If staff members are screened and are ill, they are sent home immediately. We have received very positive feedback on our COVID protocols, and want to ensure that any issues are addressed. Please feel free to contact the local team if you would like to discuss your concerns further, as we take these kinds of concerns very seriously. Thank you

November 09, 2020

By Lara

I visited this facility

We are currently moving Mother into Summer Place. It seems to be very nice, people are very friendly, and we were able to actually see the apartment before we moved in. Her meals will be made for her, and there's housekeeping that takes care of cleaning. The initial visit was very positive. We chose it because its location is central to my work and where we live, the amenities that it had were exactly what she needs at the current time, and the price. The staff has been very helpful, cordial, polite, and punctual. Everything has been perfect, but other than moving in, we haven't had much exposure to them. The apartment was not quite done as we were moving in. He was just finishing up some of the between tenants maintenance as we were moving in. Some of the carpets in the main hallways have some staining, and it's an older facility, so that's to be expected.

June 19, 2019

By Mary

I visited this facility

Summer Place was very clean, the staff was very nice, and the rooms were beautiful. I liked that they had the extra kitchen facility, so Mom can do baking outside of her room if she wanted to. They were having exercise class in the atrium area, and that was well attended. I thought that was a nice option that you could just go down, be amongst people and do some exercise in whatever level you were in. There were ladies in chairs and people standing, and they were doing some lightweight training and stretching. I thought that was fabulous. I talked to a couple of residents.

December 10, 2018

By R.C.

I visited this facility

My visit to Summer Place was nice and very informative. The staff seemed fine, we took a tour of the facilities, we went over the activities the residents would do, and we saw several different types of rooms. Its good, and I might go into that place myself. The rooms were more like hotel rooms and studios. They have a dining room, and they play games and exercise. Once a month they go on a road trip to a specific site of interest, and weekly they take them to the store. This was independent, so theres no medical staff, and they leave at 9:00 p.m.

May 25, 2018

By Gladys

I visited this facility

Summer Place was a nice place with nice people. The apartments looked very good and very comfortable. They had a library. Everything that I saw was very comfortable, but I couldn't afford it. The staff was very nice, showed us everything, answered all our questions, and gave a lot of information. It was very clean and very kept up.

December 19, 2017

By Reviewer

I visited this facility

I liked the area of Summer Place and the community spaces. The staff was very knowledgeable. The apartment was nice, not really fantastic, but fine.

June 06, 2017

By lisa445438

I visited this facility

Summer Place was what we needed for Mom because of the meals, companionship, trips, social activities, and the option for some health care should she need it. The room was adequate, comfy, and clean, and it's going to fit her well. There were a lot of activities for the residents.

April 11, 2017

By Mac874404

I visited this facility

We liked Summer Place. It was big, clean, and sunny with lots of windows, light décor, and high-quality furnishings. It was highly maintained.

March 29, 2017

By Rick L.211171

I visited this facility

Summer Place was very nice, but unless you have a lot of money, you cannot live there. The room that they showed us that my mother could afford -- I’ve seen dog houses bigger. I don’t want to be mean, but it would be like putting her in a closet. I just thought that the room was too small. Unless you could afford $4,000 a month out of your pocket to live in a room with a bedroom and a sitting room, I wasn’t impressed. The staff was great. They were very accommodating, and they showed us what basically she can afford. They did everything they could, but there was nothing we could do, so we were not going to waste their time or our time any longer. They have rooms where the people live independently; however, if they need assistance, they have assistance for them in the rooms. They have people who would assist them at a fee. So that just adds to the price of living there. If you can barely afford the room, I don’t know how you can afford the fees. As far as cleanliness and stuff like that, it was nice.

March 07, 2017

By Wendy E.225056

I visited this facility

Summer Place has great facilities and staff. Everyone was so very helpful, very friendly, and accommodating. They had a lot of knowledge and experience to offer and would answer any questions that you had. Our visit was wonderful and very detailed. Everything was clean. The location was nice off the main street but close to a lot of stores for shopping. It’s a little bit more in the country, so if someone has their own car, they can drive less than a mile and get to 24 different types of shops and pharmacy. It had plenty of parking and was pet-friendly. They had a great menu, a nice dining facility, a lot of activities. They didn’t have a big gym facility, though. They had three pieces of equipment if you wanted to work out on a treadmill or a bike, but there’s a gym around the corner. Summer Place had more ground level, walk-out apartments with a back door to a verandah. I would have loved my dad to have been there.

January 18, 2017

By Paradise lost

I am a friend or relative of a current/past resident

If you enjoy good food, do NOT move here. I am a relative of a current resident. The food is atrocious. It reminds me of what is served for lunch at Middle School, but much worst. Plus, the dining room smells like a dirty nursing home. The managers never stay around long and I am sure it is because of all the complaints that never get resolved. For what these people pay, "Holiday", should be ashamed of themselves. Better yet, they should be taken to court. Before you sign on the dotted line, have a few meals. Make sure it is what the residents eat and not what they set aside for inquiring visitors. Also, the activities for the residents are at an all time low. I could go on and on, but I'll stop here.

Provider Response

Hello Paradise lost, we are so sorry to hear this is your experience and impression with us here at Summer Place! We consider it an honor to get to serve our residents, and strive our best each day to provide the best level of service for our residents and their families that we would want for our own. We are 100% invested in seeing our residents happy and loving retirement, and would really like to speak with you to learn more about your experience and your ideas on how we may improve. Please, give us a call at your convenience to discuss these concerns and any others you may have. Thank you so much, Paradise Lost, really hope to hear from you soon!

June 18, 2016

By Carolyn581326

I am a friend or relative of a resident

The people at Summer Place seem to be friendly. They have movie nights, book clubs, go out to different restaurants, and go shopping. They serve three meals a day and usually have snacks, flavored water infused with fruit, and coffee all day long. They have a cleaner once a week and a bus that takes them shopping, out to eat, or to watch movies. They offer arts and crafts, bingo, and Wine Wednesdays. They also do transportation services for doctors' appointments.

May 10, 2016

By LetiziaYKJNO

I visited this facility

Summer Place was independent living. Everything was perfect, and the person who toured us was nice. The facility was great and what we are looking for. Unfortunately, my mother-in-law lived in New York and wouldn’t want to move closer to us. They rooms were fine, clean, and small, but that was OK.

December 16, 2015

By Visitor16

I visited this facility

We looked at Summer Place. It was just a few miles from our house. We were looking at a one-bedroom, and there was really not much space available. We saw the dining room, and it appeared pleasant enough. Everybody seemed pleasant. It seemed to be clean and well kept up. Our experience was positive, except we could not imagine ourselves moving into such small space.

October 30, 2015

By Mary Ann15

I visited this facility

For our income, you only get a one single room at Summer Place and that is not satisfactory. It's a very pleasant area and you have your meals and it's a very safe area. They have two bedrooms, one bedroom and studio and we could only afford the studio, which is not sufficient for two people. They have wonderful activities for the people that are there. I had a wonderful chat with the woman who's on-staff. It's a lovely place.

February 02, 2015

By Florida7433

I am a friend or relative of resident

My mother has recently moved into Summer Place. She did not want to go there but after a couple of falls, she decided it would be better for her. As we toured Summer Place many things were told about the care she would be receiving and all the many activies that they had in place. I did stay for a few days with her and it seemed at the time it was a nice place to live. Since December, there has been a fire in the building and many people with walkers had to be carried or helped down to the dining room. The Managers were all fired and New people are taking over. My Mom says the food is awful now and noone seeems to care. No elevator and activies are hardly provided. The prices of having her hair done has gone way up. We were told that the bus would take her to medical appointments but she has not been able, for they told her it doesn't go to Pepperell. We were told that the bus will take them shopping two days a week. She has yet to go. I want my Mom to be happy but it seems that Summer Place is not moving forward in their promises that were told to us. Many are moving out to another facility and my Mom thinks Summer place is going to close. I hope that the new staff will take charge and make it a elderly home worth staying.

Provider Response

Hi, I'm Katie, I work at Holiday Retirement Home Office. First, thank you for your sincere review. I'm so very sorry that your mother has had a negative experience at Summer Place. We pride ourselves on our chef-prepared meals, our activities program, and our transportation services, so if any of those are not living up to your expectation, we definitely want to know details. Please feel free to call our Resident Relations here at Home Office line at 1-800-370-8331. Thank you for your sincere review and my apologies once more, Katie

December 26, 2014

By ElderStatesman

I am a friend or relative of resident

My loved one has been there long enough to find out that managers won't stay and neither will staff workers. The food is inconsistent; some days, other than a sandwich option, it's unable to be eaten. The place is clean and bright. Very, very expensive for what is returned. $3500 a month for slow food service, unappealing food and a two room apartment. Residents are unhappy and grumble all day. Looking to move.

Provider Response

Thank you so very much for your feedback, especially as it concerns our food service. We pride ourselves on our meals, so if they are not up to par, we definitely want to know details. We'd love to hear more so we can improve our menu from this point forward. Please feel free to call our Resident Relations department at 1-800-370-8331 to discuss any suggestions for improvement. Thanks again for your sincerity, Katie - Communications - Holiday Home Office

December 19, 2014

By disappointed in management

I am a friend or relative of resident

My father lived at Summer Place from June to August, 2014. During that time there was a lot of management turnover. Also, the managers didn't communicate with each other when their shift was over. One manager promised my father he would arrange for special transportation to the Chelmsford Senior Center. The Summer Place van does not go there. At first I was encouraged that this manager was helping my dad, but when a week went by and I didn't hear back, I stopped by and was told by the manager onsite that he knew nothing about this. Well, my father kept waiting; no one told him the status and it never did happen. Dad asked about 4 times to have the handy man hang a heavy mirror on his wall. This never happened. When dad left he was told it would take about 2 weeks to get his deposit back. Today is FOUR MONTHS, 3 or 4 phone calls and 2 in-person inquiries later. I left a phone message for the main manager some months ago to call me. He never did. I called again and told him the problem. Again, he did not get back to me. I stopped by about 4 weeks ago, spoke to this same manager, who wrote down my problem and promised to look into it. Finally, today I went there again in-person. Believe me this was pretty aggravating especially since I was busily trying to get Christmas things done. A friendly female house manager asked what my problem was and I started venting about the situation. A male house supervisor came by and told me I needed to calm down; he talked to me like I was a child. I asked, who should I vent to if not you folks. Finally, this woman phoned and emailed the corporate office, who responded back to her that a check had been mailed to my father on 10/2, but sent it to the Summer Place address, even though he had moved out in August. Because he wasn't there the check got sent back. And no one at either end took any notice of this. I gave the manager the correct address and will wait to see what happens. It seems to me that the majority of managers are slackers who don't follow through and don't care.

Provider Response

Hi there, thank you for taking the time to rate and review our community. We regret to hear that you encountered this experience and are confident this does not represent our community as a whole. We appreciate you sharing this feedback, we will take this feedback and look for ways to improve. Thank you

December 09, 2014

By Bob98167950

I visited this facility

I would highly recommend Summer Place to anyone, but the price had gone up completely out of my father-in-law's reach. The best features were they are warm and friendly. The staff was outstanding, accommodating, and just caring people. The living environment was very comfortable. I would rate the food as excellent, and the accommodations were great. They do a lot of activities for the people living there.

October 28, 2014

By Caring62559150

I visited this facility

I went to Summer Place. Most of the people were on walkers, and I’m not. I’m independent, and I don’t like being around people that are all on walkers. I didn’t see anybody in activities because they were all sitting around. The friendliness of the people and the staff was nice. The rooms didn’t really serve what I wanted. I want a walk-in shower, and they had the tub. It was just not the place for me.

August 14, 2014

By convertible

I am a friend or relative of resident

A relative of mine has been a resident of Summer Place for about a year. In that time there have been numerous managers that stay as little as a few months and then leave. As new managers come and go the quality of services and food declines and they become less responsive to addressing resident concerns. The residents have been treated like children when they complain about decreases in services. The management is unresponsive to resident’s complaints and tells them to come see them individually so they can quell the complaints - divide and conquer. They have meetings to air their concerns and the present managers apparently have decided to run things their own way regardless of the fact the residents are paying increased rents. The amount and choices of food is less than it was a year ago. A recent meal I shared with my relative had a pork chop 3/8ths of an inch thick, 2" by 3" and dry as a bone. There was a scoop of mashed potatoes the size of a melon ball scoop - NO exaggeration! I seriously doubt the meals satisfy the daily nutrition requirements as the portions are extremely small. Their website boasts “3 meals a day” but it would take 2 days to get 3 FULL meals. The quality of food has seriously declined in the last year. I can't believe that the corporate offices allow this treatment and mismanagement to continue or maybe corporate IS the problem forcing the managers to squeeze more profit out of the facility and that is why they can’t keep managers in the place. I also notice how responsive they are to counter some negative reviews I found online but they refuse to acknowledge the residents and try to make them happy as their website boasts.

Provider Response

Hi there, thank you for taking the time to rate and review our community. We regret to hear that you encountered this experience and are confident this does not represent our community as a whole. We appreciate you sharing this feedback, we will take this feedback and look for ways to improve. Since your experience, our dining service has gone through a large overhaul, and we feel very confident in the positive feedback from our residents. We hope to get a second chance to show you how great our leadership is. Thank you

July 02, 2014

By Caring80887750

I am/was a resident of this facility

We are happpy here now at Summer Place. The staff is very helpful. The rooms are very nice. My wife and I have two rooms. We have a bed room and a living room. We exercise every morning. In the afternoon, we have someone to come in to sing and entertain us. The food is always something to be improved on. The food is tasty but we are a big crowd here, and they can't please everybody.

November 30, 2013

By Caring72204750

I visited this facility

Summer Place Retirement Residence just seemed like a glorified nursing home. I didn't care for the food too much, but the staff was very nice. The gentleman that I spoke with, who was the manager of the facility, was extremely helpful. It was clean and well cared for. The only thing was that they didn't have much to offer in terms of activities. I don't know why, but I just didn't care for that place. I don't want to say anything bad about it. There was just something that probably didn't appeal to me.

July 23, 2012

By kiv

I visited this facility

Summer Place is located on Summer Street in Chelmsford, MA. It is very close to Chelmsford Center, across the street from various shops, and conveniently located next to Stop and Shop. My great aunt lived at Summer Place for over 10 years. The staff was wonderful. Each time I visited, which was often, she would speak lovingly about those who helped her. In fact some of the live in managers actually were present at my great aunt's funeral about a year ago. The Summer Place really is more than a place where seniors receive additional care; it is a community. My aunt quickly established friends and a core group of people who she associated with, went on trips with, and relied on for her entire time living there. The facilities were beautiful. My aunt was the first person to live in her suite, which was great. She had everything she needed in terms of service, 3 square meals, and so many different programs to choose from. I really think Summer Place helped her extend her life, be more active, and created a sense of comfort. Thanks,

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Services and Amenities of Summer Place

Costs

Fee Structure Extra: Included In Rent: Basic Cable, Electric, Gas, Sewer, Water
Independent Living Starting At: $2809/month

Room and housing options

1-bedroom apartments
2-bedroom apartments
Studio Apartments
Housing Extra: Handicap Barrier Free Units Available, Individual Climate Control, Safety Rails In Bathroom, Telephone Hookup, Walk In Tub

Dining options

In Room Kitchenette
Dining Room Shared Meals
Dining Extra: Private Dining Room, Resident Kitchen

Features

Beauty Barber Shop
Computer Room
Resident Transportation
Hiking Trails
Tv Room
Garden And Patio
Resident Parking
Features Extra: Laundry Room For Use, Chapel, Library, Locked Mailboxes, Elevator, Parking: Private

Cleaning services

Laundry For Linens
Housekeeping

Technology and entertainment

Cable In Rooms
Technology Extra: Wi Fi In Common Areas

Activities

Offsite Activities
Fitness Room
Activities Extra: Billiard Lounge, Game Room, Activity Room

Financial guidance

Va Benefits Consultation

Guest services

Guest Parking
Guests At Mealtime
Overnight Guests

General

Minimum Age: 55
Pets: Most Pets Allowed

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About Summer Place

Summer Place is located in Chelmsford, MA, providing a vibrant backdrop for your new life as a valued member of our caring community.

From pleasant housekeepers, to attentive servers at mealtime and helpful maintenance technicians who are there when you need them, this community is the new extension of your family. We take pleasure in getting to know each of our residents and look out for their comfort and happiness. Our chefs prepare three delicious meals each day, served in our beautiful dining room. We provide housekeeping, linen services, fun and stimulating activities, off-site excursions, transportation to your personal appointments and a variety of classes and programs. Our warm, comfortable community and our friendly staff and residents will welcome you. We look forward to making your life easier any way we can.

So come to Summer Place for a visit...and stay!

*We understand that each individual is unique and that needs may change over time. Holiday Retirement does not provide any health care services. However, residents are welcome to receive services from any outside home health care provider of their choice to help them continue enjoying life at our community.

Summer Place

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I am a friend or relative of a resident

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I am a friend or relative of resident

I am a friend or relative of resident

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I visited this facility

I am a friend or relative of resident

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