Heritage Hall East was, overall, a clean and well-run nursing home where my grandmother lived after having a series of strokes and the death of my grandfather, who had been her primary caretaker to that point. She lived in Heritage for 5 years before passing away, and my family found the staff there kind, courteous, and efficient people who truly cared about their residents' needs. Medically, my grandmother was provided for in every way, from her three-times-daily pills, to making sure she had regular showers and clean clothes, to helping her walk and, once she couldn't anymore, helping her get around via wheelchair. She had a pleasant, joking relationship with one of her primary nurses, and they developed a friendship I would call very appropriate: Gary would get my mother down to the dining room early so she could get her favorite seat; he'd remember her bingo winnings for her (because she couldn't keep track of which drawer or purse she'd put them most of the time); he would stop by often just to chat, but made sure his time with my grandmother never interfered with his general duties or obligations to other patients. My mother and her brothers were frequent (1-2 times weekly) visitors, and the staff was always friendly to them, would give my mother brief updates on my grandmother when they passed her in the hallway as well as be available upon request for more in-depth consultations. The facility was always clean and mostly always quiet (various residents had hearing problems and would turn their TV too loud, for example). It was a good experience for my grandmother, and comforting for my family, as we felt she was in a safe, pleasant facility with competent, friendly staff.