I have been recovering here after a hip replacement surgery. I certainly can't compare it with other rehabilitation facilities, but there are certainly a lot of negatives, and three stars are about right.
The place suffers from a great deal of disorganization. Shortly after I was admitted, my room was visited by a dietitian, who inquired about foods I dislike, and I was favorably inclined because of this. However, while frequently my requests are honored, there have been enough instances of me being served something I specifically excluded that I wonder whether everyone in charge of preparing my meals reads that list of dislikes. (And even that was gotten wrong, slightly. I had said "oranges." I was asked "Orange juice?" and responded "Orange anything." Yet it seems to have been recorded as "orange juice" and I have been served orange sherbet, orange slices, and even with that notation, at least once even orange juice!) Tonight I was served coffee and milk as beverages with my dinner, despite telling them that I do not drink either. (A nurse's aide got me some hot water and a tea bag, so I could replace the coffee.)
Other evidence of the disorganization: I was originally given one date for my release. Two days before that date, a physical therapist casually remarked my stay had been extended a week. But nobody had told me this! And if it hadn't come up when talking to the PT person, I might never have been told it until too late to tell people who needed to know.
The call bells are extraordinarily sensitive, and unlike the ones in the hospital they do not light up or give any indication they've been pressed. So I've had nurse aides come when I didn't intend to call anyone, while on the other hand when I really wanted one it is often a long wait. And some of the nurse aides are very helpful while others are totally indifferent: I've often been served insufficient meals and gotten hungry 2 or 3 hours later. Sometimes a nurse aide will find a snack, and others will simply say "There's nothing I can do."
When I came in, I tried to find out whether there were any computers available and was told no, but they had WiFi -- something useless to me because I had no way to bring in my own computer. A few days later, I saw a sheet referring to the "internet cafe" and asked about it, and someone showed me a room with two computers -- which is quite enough, as there aren't a lot of people in here who want to go online, so I've never had to wait for one to become available. Again, disorganization -- why didn't the first person I asked know they were just down the hall from my room?
The physical therapists and occupational therapists are helpful, and get a higher rating than the facility as a whole.
The food, unlike what one reviewer said, is not uniformly bad. However it is very uneven. One meal can be as good as anything I might get in a restaurant (except for the tea, which is super-low in quality); the next meal might be almost inedible.