Westminster Ridge Westminster, MD

I had my wife at Brightview Westminster Ridge for a month. I wasn't very impressed. I ended up taking her out of there because after two weeks she developed a urinary tract infection and was sent to the hospital. After the hospital cured the urinary tract infection, they sent her back there and a week and a half later she had another urinary tract infection. They sent her to the hospital and I told the hospital to not send her back there. The second problem we had was with billing. Of four bills, they never got one of them right. I go back and argue with them about the billing four times and that was all in one month. The food was fine. I never ate there, but she had no complaints. She was there for dementia and they didn't have any rooms available in their dementia facility so they put her in a room in the assisted living area. After the first urinary tract infection, they decided that they would pick her up in the morning from her room in assisted living and take her to the dementia care facility. They have an activity room where the assisted living people go and they have Bingo and several different games. They have buses that take the residents out for road trips, to parks, and shopping malls, but since my wife was there with dementia, she was not allowed to go.

My mother lives at Westminster Ridge. She has been there for 3 years. She was on the independent living side until 8 month ago. She loved it. They have so much for the residents to do to keep them busy and active. She is now on the assisted living side of Westminster Ridge. I don't know what I would do without them. It is so nice to know she is so well taken care of by a staff that love their work. The staff is so accommodating to me and patient with her. It is such a happy place for her to live and for me to visit. I live an hour away but would not think of moving her closer. Just the peace of mind is worth the drive.

I would give it 4 stars based on how pretty the building is and the amenities. Plus the staff always seemed very nice to me. But the 3 stars is for how well my relative did there. She was in the assisted living side of the home and it was their policy that she had to be able to physically get to meals on her own or she would not receive a meal. At 95 years old and with two very long hall ways to walk plus navigating the elevator alone, this wasn't always possible for her. And I was shocked to find out she was skipping meals due to this. She also spent most of her time alone in her large bedroom and this really made her dementia much worse. When I would visit she would tell me off of the wall things until I was there for a while and she was mentally stimulated from the conversation and then she would be back to herself. I think this home is great for younger seniors who want a pub and workout room, but if you are over 90 years old or would do better in a smaller environment I would keep looking.

Brightview Westminster Ridge was gorgeous. It was very homey and very clean. They had spacious rooms. I have nothing bad to say about it. The staff was very friendly. Everybody seemed to know everybody, and everybody was on a first name basis there. They had a pub, which was open during my visit. The residents were all in there. They had a movie theater, and I believe there was a movie getting ready to start.