Multi-Medical Center

I am a relative of a recent occupant of this facility. My loved one was transferred from a local hospital after suffering from a urinary tract infection. Due to her age, it was quite serious and took her down fast. Luckily, with fluids and antibiotics at the hospital she began to bounce back and within 3 days of her arrival at the hospital, we were informed that she was being released to a rehabilitation facility for 2 weeks of physical therapy to strengthen her legs. We were given a list to choose from. We chose Genesis Multicare from word of mouth, friends in the nursing business, and due to proximity of relatives for visiting. Let me also say it was our 2nd choice, the 1st was filled and not taking patients. This rehabilitation my loved one was sent there for never occurred and due to her age, it is my opinion, she was written off and left to die in her bed. She wore hearing aids which were never in place, so she could not hear. The staff said it kept falling out so they put them in a drawer. She was a lady from a different era. She was taught not to complain. To be pleasant. Always look your best. I can only imagine the fear my loved one, or any elderly person, feels being in a place like that. Knowing their time is limited, being confused about what is happening to them, why they can't go home and if they will ever go home. Being in this unfamiliar place, essentially, all alone. The humiliation they feel having to urinate and defecate in their pants. Having strangers strip them naked and change their diaper. All the staff needed to do was ask if she had to use the bathroom. She just needed assistance. She needed compassion, encouragement, a little help. It is a shame that the families that entrust their loved ones to you have no idea how neglected they are when you are not sitting there. You should be ashamed of yourselves. She stayed in that bed for 10 days and dehydrated all over again, stopped eating, and gave up. Our daily visits left us disheartened, discouraged, and completely lost. Why wouldn't anyone help her? We trusted you. Obviously, when we were told we needed to look at hospice facilities, we were floored! My loved one did not come into this facility in the condition in which she left it 10 days later. Yes, we did managed to get thru all the red tape and were able to get her home. She wanted to die in the home she raised her children in and which she still lived in up until this nightmare began 2 weeks ago. She passed away 12 hours after she arrived home, under her own roof. Genesis, you need to do better. This is unacceptable. Sincerely, A Grieving Family

I visited a friend who was here 2 or 3 times. The environment seemed chaotic. Staff appeared absorbed in paperwork and computer work at the expense of attentiveness to residents. My friend said the food was terrible. Cleanliness was fair, but I think it should be much better. One of the activities staff was playing some type of word game with some of the residents in a general purpose room. She was incorrectly pronouncing words, and didn't know the meaning of some words herself. The facility did not have a warm, homelike feel to it. It felt very institutional. I basically did not like it.

The general facility was very clean. It was well-kept and had a welcoming atmosphere. It looked a little run-down from the outside, but the inside was very nice. My grandmother was a resident here, and I often visited her in her room at least once a week. My grandmother was practically bed-bound so she required a lot of attention from the staff. All of the nurses that we encountered were very pleasant and helpful. They were available to answer any question that my family and I had and generally seemed like they had an interest in my grandmother. The techs that I encountered at this facility seemed to be less enthusiastic about their patients. It did not look as if all of the patients were given proper personal hygiene daily and, honestly, it looked like some patients have been neglected. My grandmother ended up developing a horrible Stage 2 pressure ulcer to her sacral area from not being turned properly in this facility. We ended up taking her out of this establishment and transferring to her a different one because my family did not feel that my grandmother was getting the attention that she needed.