I stayed in the orthopedic wing in 2017 for about 2 months, after an injury. The facility is good, especially the private room and the yard view. The physical therapy training facility and staff are both very good. However, there are many difficulties encountered with management and operation.
1. It is very difficult to identify and communicate with someone responsible when needs arise. And when communicated, my requests were not follow through.
2. For several days the room was very hot. When I complained to the nurse station, they sent someone to the room, fiddled with some adjustments, and told me it would be alright. It turned out that the central air condition had a problem, which was fixed in about a week. However, nobody told us about the situation.
3. The doctor was none responsive at all. My questions and requests about medication fell into a black hole. Except for the admission interview, I have never seen him again. My phone messages were never responded to.
4. Overall hygiene of the facility is not good. The corridor smells differently depending on the day. Multiple hand sanitizer dispensers do not work.
5. It is not medically safe. Bed alarms are turned off without justification. Nurse calls remain unanswered for more than 30 minutes at times. When I was discharged, I was given somebody else's medication to bring home. Despite repeated requests from my family to the contrary, wheelchairs were left in my room without brake being engaged (an unsafe situation as I cannot remember to engage the brakes before standing up from the wheelchair).
6. According to my medical record, I lost 30 (thirty) pounds during my 30-day stay. Yet nobody seems to be concerned or did anything.
7. When I had a doctor's appointment and needed X-ray image, my son told several people about the need, including the nurse director and the medical practitioner. Yet, the image was not provided by the X-ray provider. When the issue was raised, the nurse on duty did not know what to do. My son called the X-ray provider and arranged to have image delivered the next day to the nurse station. Yet, the image did not show up the following day. The doctor had to take X-ray again.
8. People working at the nurse station are poorly trained. Nobody takes any responsibility. If you need something, they point to someone else. If you have a question and ask multiple people, you will get multiple different answers.
In short, it is a facility that is poorly staffed and poorly managed.