The Atrium Village

Offers Assisted Living, Independent Living, Continuing Care Communities, and Memory Care

60 Reviews

2014, 2015, 2016

$$$

4730 Atrium Court

Owings Mills

21117

The Atrium Village

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4.0 60

Gail 2022-02-17 My mother is in Atrium Village. It's an excellent place for one's parents to be in. It's an excellent residence for one's senior years. The rooms are beautiful, beautifully well-kept, well designed, and efficient. The rooms that I saw were equipped with their own cooking areas. My mom could do her own cooking and cleaning. The residents are encouraged to be independent and do as much as they can do according to their own abilities. They have many activities for them to do. They were doing some entertaining activities that they've participated in. They had some coming in, and they encouraged them to participate in. They always have something going on. The staff seems to be on point as far as having things well in place for them to keep them active. The meals are included in the fee that you pay. She didn't care for the food, so she was not a big fan of the food. I thought that it was OK. I am a friend or relative of a current/past resident

5 4 1

Marlethia 2022-01-14 I went to Atrium Village. They spent like two million dollars in renovating the place to bring it up to (I guess) the current generation. It really looks good. It had more of a resort/hotel style environment. There's a lot of construction going on at the time, so they can only point out to me what the new dining room will look like and what the new activities will look like. They had a barber shop. They had a very huge activity room with more than one television set. They had an arts and crafts room. They had an internet cafe. It was very, very nice. The place was very clean. The residents appeared to be very happy. They were friendly, and the staff appeared to be preoccupied and busy and handling things the way that they should. Overall, that was an excellent place. The only reason why I didn't choose it was because it was out of the budget. I visited this facility

5 4 1

David 2018-12-10 The care that my mom is getting at The Atrium Village is fine so far. She hasn't been complaining about it. We had breakfast there together, and it was actually good. Overall, she's enjoying everything. It's a very good value. What she likes is the physical therapy inside, and she socializes with people in the dining area. I am a friend or relative of a current/past resident

5 5 1

Deedee 2018-06-06 I toured The Atrium Village and I thought it was well run. I had the opportunity to meet all the people in charge of various departments, and they were all extremely professional, caring, and answered all my questions. It seemed like all the residents there are happy, and it looks like a real community. At the end of the day, they were able to work with me on the financial side of things and get me something that fits within our budget while still getting the level of care that my mother needed. The food there looked excellent. One of the things I liked about the place was that there was a small kitchenette that's shared with another resident, and we can store specific food that my mother needs that may not be on the daily menu. They have all sorts of activities, art and music therapy, concerts in the lobby, and a little shopping mart, and they have happy hours. I am a friend or relative of a current/past resident

5 5 1

David 2017-11-14 The Atrium Village was the best. I took time to locate the best community and the best price. It was my choice, but it didn't work out. The facility was excellent, the staff was excellent, the activities were all excellent, and the food was excellent. Everything about this community was perfect. It was very clean. The problem that I had there was that Mom wasn't ready to be there in assisted living. I am a friend or relative of a current/past resident

5 5 1

laura706637 2017-05-27 The Atrium Village is very nice, and we're pleased with it. The rooms are nice and kept well. The aides are attentive. They have physical therapy. The meal choices and medical care are good. They have lots of activities. I am pleased with the care they give my mom. I am a friend or relative of a current/past resident

5 4 1

Sam L. 2017-03-06 We have been here at the Atrium Village for about 11 years, and we have been somewhat satisfied. The food is not the best in the world, but we have conveniences like they take us to the doctor if we want to go. It is a satisfactory place to live in your senior years. The staff is very cooperative. There are so many people here in wheelchairs, and it gets congested at times. We have a 3-room apartment with 2 baths. One room we use as a computer room, and then a living room and a bedroom. There is a physical therapy facility in the building, which is run by Genesis, and it is an independent facility. There are planned trips, weekly trips to the grocery store, and occasional trips to the picture shows. We got 2 buses that they arrange for transportation on various days. I am/was a resident of this facility

5 4 1

golfpro34 2016-12-03 The head nurse at the Atrium Village is very rude to both family members and staff. I moved my father out because she was so nasty. There is a high turnover of employees and I believe she is one of the reasons. When you have a family member living under these circumstances you expect the head nurse to be a caring individual. This is not the case at the Atrium Village. I am a friend or relative of a current/past resident

5 1 1

Barry652587 2016-11-05 The Atrium Village was OK -- 75 percent. The rooms were nice, it was a good place, and the staff was nice. The price was kind of high, and the location was convenient -- which is close to me. I visited this facility

5 5 1

Laverne375334 2016-10-18 We took a tour at Atrium Village, and the place is very nice, but the rooms were small. I like it because they offer memory care. I visited this facility

5 4 1

T128387 2016-05-28 Out of all the facilities I saw, The Atrium Village’s food was the best, but the general cleanliness and some of the appliances were very poor. I saw a studio room that was incredibly old and not in great shape. The staff seemed OK, and they had a lot of activities. I visited this facility

5 3 1

Arlene15 2016-01-29 I toured the Atrium and it was beautiful, but it was a little too expensive. The accommodation was clean, efficient and attractive. I saw a lot of people communicating and there weren’t people sitting around doing nothing. They were participating in activities. I thought it was an excellent place from what I saw. It’s very nice and personable. However, the distance and the cost was the problem. I visited this facility

5 4 1

Kim117206650 2015-11-30 The Atrium Village had a nice setup, but since they were full, we didn’t spend a lot of time there. However, the atmosphere was very nice and welcoming. It was very nicely put together and laid out. I visited this facility

5 4 1

Dawn32 2015-10-27 I was very impressed with the facilities at Atrium Village. The people were very kind. They gave me a nice tour and showed me one of the rooms that my mother would have been living in. I talked to a few nice staff members. They also showed me the calendar of activities, which was pretty good and had a broad range of activities. It’s probably about a 20-minute drive from the hospital. There’s a little strip mall right across the street that had a grocery store, a pizzeria, and a bank. I visited this facility

5 5 1

Anonymous114016850 2015-09-30 It was wonderful. Everything about Atrium Village was fine -- the rooms, the food, the atmosphere. When I visited, they were setting up for a musical that day and were about to be entertained by someone playing the piano. There were people who were getting therapy done, and there was someone in the library using the computer, and in the hair salon getting their hair done. I visited this facility

5 4 1

Mary111904850 2015-09-29 The Atrium Village seemed overcrowded. There were so many people sitting all over the place, and they kind of looked very sad. The staff was wonderful. The rooms and apartments were small, but they were nice. They had a nice dining room and good food. Most people were either in wheelchairs or walkers. I visited this facility

5 3 1

Kathy101984050 2015-08-27 The Atrium Village was very similar to where my mother-in-law is now -- lots of activities and beautiful rooms. I haven't seen anybody including where she is right now whose rooms are as nice as theirs for the price that you pay. The staff seemed very friendly, and they did have lots of planned activities, but you pay for your level of care. It's one of those places that you really can't count on where she's going to be a month from now as far as your finances. That would've been my second choice. They also would transport them to doctor's appointments as needed. I visited this facility

5 5 1

Anonymous106042450 2015-07-31 The Atrium Village seemed like it was too big with long hallways. It looked like a business more than a home. The staff did not seem as friendly. The dining area seemed like a cafeteria. I do not think my aunt would have liked that facility. I visited this facility

5 3 1

Gloria47 2015-07-13 The Atrium Village was clean and welcoming. The staff was professional, and the rooms and apartments were small but clean. The dining room was neat and clean; it was more like a restaurant. It is close to my house. I believe that the place was safe and secure. I visited this facility

5 4 1

Debbie109859350 2015-07-05 We went to The Atrium Village. It was lovely. They had spacious rooms, very qualified staff, and a lot of activities. It was a really nice place, and it was very reasonably priced. It was very clean as well. I visited this facility

5 5 1

Caring108210350 2015-06-29 It was a very pleasant looking facility with very nice rooms, and the staff seemed to be nice as well. It was just very large, which I don't think my mother would care for. The rooms were pretty adequate. If it were for me, I would prefer The Atrium Village. I visited this facility

5 5 1

Carolyn88679150 2015-05-27 There were several things that we did not like about the Atrium Village. There were terrible odors on one of the floors that we went on, the entire floor smelled like urine, and it was very outdated. There was one enormous area that people just kind of congregated in, and it just seemed to be not a good place for people who aren’t used to large crowds or low vision, which my father has. The rooms were just small. We actually went into the dining room, and the dining room had a bad odor. They had food like they were placed out sitting in the room quite a bit for dinner time, and it was so hot in there I thought that the food was going to go bad. It was just really not good. On one of the floors that we went on, the entire floor smelled like urine so, clearly, they were not taking care of their residents who had incontinency issues, so I think they are going to need more experienced staff. And they just need to upgrade the facility. It is a large place, so I can imagine it would cost millions of dollars to upgrade the place. It was just an old building, and everything looked old and dingy. I would say it needs a remodel. I visited this facility

5 1 1

Catherine24 2015-04-17 It was a very good, brief but thorough, explanation of what I could expect at Atrium Village with an invitation to come back. I saw one or two of their rooms, and they looked very nice, clean, bright, and pleasant. I didn't get to eat, but I saw the dining setup, and it looked very homey and inviting to anyone who might want to eat to have a meal there. I believe they have activities that include in-house games or things like that. It was very pleasant even though it was a short visit. I visited this facility

5 4 1

Claire18 2015-03-25 Atrium was very airy and open. The problem was that they had an outbreak of flu of some sort and the gentleman was not able to show me the apartments. He apologized several times, and he took me over to another side, but it really wasn't the side where my mother would be staying, and I understood that; I wasn't upset with that. That happens, and they have to follow the guidelines of the state regulations, but the person who hosted me was very informative and very helpful. The amenities were very nice. What I really liked was that the gentleman knew what I was interested in, and he did follow-up with me weeks later to say, "Hey, the room that you were interested in has become available if I can help." It was a follow-up that was appreciated. I didn't take him up on it, but the point is that he was responsive and understood what I wanted and followed up with me. They have a lovely dining area. It was set up in a way that you really felt like you were going to a restaurant; it was very well-decorated, very well-kept, and it would make a resident there feel very welcome when served. It was a very large place, and it had a regular independent living area, I believe it had an Alzheimer's section, and obviously the assisted living which is what my mother would need. So, all in all, it was a very lovely place. It was physically a little farther from where my home is, so I would have to travel more to visit my mom and things like that, but it was still nice. It was more modern living. I visited this facility

5 4 1

Caring103066450 2015-03-11 We looked at the Atrium -- and we liked it -- but they didn't have any rooms available right at the moment and we needed to get my mother-in-law in a place quickly. It was a very good visit. The people were very nice. They spent a lot of time with me talking through what they had and what they could offer, they checked in with me while I was trying to make my decision, and I was very impressed with them. We probably would have chosen this one over the others if they had a room. I visited this facility

5 4 1

Caring106168250 2015-02-15 We've seen the Atrium Village several times. It is a larger place that has independent, assisted living, and memory care attached to it if you needed it. We initially were looking for independent living, but she is on the cusp. It turns out after a doctor's appointment that she was more on the assisted side because she needs more assistance. This place offers little studio apartments, so she still has a sense of having her own place with her own key. She is not alone, so if she gets confused, somebody is there. The dining hall is very nice. It is very comfortable and inviting. They have cloth chairs, and it has a sense of a little dining room. The staff seems very friendly and very nice. They have a whole list of schedule from arts to dance lessons to bingo and excursions. I visited this facility

5 5 1

Caring103808850 2015-01-03 The Atrium Village had a room in each patient or client area where guests could come, and my mother would be able to eat in her own room, so it was the only place that I approved of. They would start with a reasonable price, then would go up as needs arise, and they had facilities for that. I loved it. I only talked to one person, and the ones that were passing the hall seemed friendly. The one thing that I didn't like was someone was administering her meds. They had to get 15 minutes of time for her to administer the medication. That was charged almost by the minute, and I didn't like that. I also didn't like that they only had one bath tub that you could walk into, and you had to make an appointment to have that. However, I loved their dining area. It was beautiful. I visited this facility

5 4 1

Latoya1 2014-09-23 Out of the three places I’ve visited, Atrium Village was my choice. They have on-ground therapists, and they allowed pets. The staff was very nice, and the rooms were lovely. I like the population of the clientele. I thought that it was splendid, and I thought that was something that she would really like, that she would be comfortable there. I looked at the people around, and the place is very warm. I visited this facility

5 5 1

Caring89767850 2014-07-31 We found a facility for my relatives called The Atrium (The Atrium Village). My cousin has only been there a week and her husband has been there for three weeks. They feel that the living room and the kitchen area are spacious enough for them. They each have a twin bed and a dresser, so they feel that their room is spacious enough. They are on the fourth floor. They would have rather had been lowered down so they could see more, but they are happy with the room. The food is very good. The staff, so far, is very good, except I noticed when the beds were made, the bed spreads were hanging out on the floor, which were a good cause for a fall. However, the reception people were very friendly and helpful. With regards to sanitation of this place, so far, it is okay. I am a friend or relative of a resident

5 4 1

Caring010509 2014-05-30 When I met the staff at The Atrium Village, they all seemed to be very caring people. They were very interested in what they could do to help my mother get accustomed to the place and what kind of activities she enjoyed doing. It seemed they really wanted to help her. I opted for my mom to stay there because they had a place available and the price was reasonable. She had a very pleasant room. There were activities every day, like trivia, sing-alongs, bingo, etc. They came to her room and made sure she got out and tried to interact with the other residents. Sometimes it was successful, sometimes it was not. It would be better if they kept the family a little bit informed. Although, it might not have been their fault; it might have been my mom, since she had dementia. There was a time I asked when they picked up her laundry or cleaned the house, and they said it was on her door. It took three times for them to finally check that the schedule on her door was still there. But then, my mom took it down after they came. I am a friend or relative of a resident

5 4 1

Caring85189150 2014-05-20 The Atrium Village was nice. The staff was good. The rooms looked very clean. The residents seemed happy and good. I visited this facility

5 4 1

goldenlady44 2014-05-12 This is a great value for independent living. Sales staff is nice and informative however they need to provide full disclosure on major repairs that will effect their tenants. They management team needs to be more collaborative . Right hand connecting to the left. Business manager drops things at times or forgets. Generally speaking stronger management team is needed so that all are in the loop. Terry at the front desk assumes a lot of responsibility . Work on more activities . Maintenance is good -you need additional people working in that area. Your repairs in the building need to be addressed. Proactively !! That being said this is a nice place with room for improvement. I am a friend or relative of resident

5 4 1

Caring58680850 2014-03-27 Atrium Village is fine for somebody who is a little more independent, but I think it might be difficult for somebody who needs more care, and would get a little too overwhelming for them. I visited this facility

5 3 1

LovelyLady00000173 2014-02-24 The Atrium Village is extremely friendly, clean and bright. It has a lot of activities. The people were wonderful and I saw interactions between the residents and the professionals. The rooms were attractive and adequate. I visited this facility

5 4 1

caringson#2 2014-02-03 my mom has been a resident of the Atrium for over 10 months and she is very pleased with the facilitates. the staff is nice and very professional. the new manager, Mr. Darryl, is doing an excellent job in getting the place in ship shape. the staff in general are great and they are very kind and respectful to all the residents. i would rate this place a score of an A. if i had to say anything negative about the Atrium is that they need more bingo and craft sessions for the residents. Bingo is played twice a week and the residents really enjoy. they need it 3-5 times a week. maybe even a couple of casinos nights. I am a friend or relative of resident

5 4 1

Caring471 2013-09-30 Mom is in Atrium Village and she's doing good there. It is our choice because of the location and because the facility itself is very nice. My mom's room is very nice also. It is clean and roomy. They have a lot of activities. She's doing occupational therapy. Some of the people there are good and some of them are not. I think they need a little bit more staff. But I will recommend it to others. I am a friend or relative of a resident

5 5 1

caring05541 2013-09-28 I came across Atrium Village through your website. They seem to be very nice. The rooms are very nice and spacious. There were a lot of people my age who were actively doing things all over the community as opposed to sitting and watching the world go by. It looked to me that they had a lot of activities for people and I liked all of that. The thing that I didn't like, and this was a purely subjective judgement, was it seemed claustrophobic. Some of the other ones seemed to have more open spaces. I was thinking that I would want to get out of there right away to go do something because it seemed claustrophobic to me. I visited this facility

5 4 1

CJ4 2013-05-29 We visited The Atrium Village and I saw that the place looks modern, very cosmopolitan as they would say. It's very nice and clean. And from what I saw, I would live there. I visited this facility

5 5 1

toodope47 2011-10-04 I loved the facility, my grandmother lives there right now and I go visit her everyday, the staff is very friendly and I know that hse loves it there, there are many activites for the residents to do and she seems happier than when she lived home alone. 5 stars I visited this facility

5 5 1

James 2021-10-31 I went to see Atrium Village in Owings Mills. They had three sample apartments, and I looked at the one-bedroom in their independent living. It's very small, not unmanageable, but small. There were two closets that wouldn't even make a good-size hall closet if you put them together. The building was nice, clean, and very attractive. They're doing a lot of renovations there too, but it was just extremely small for me. They have an exercise room, a library, and a small theater. They also have a big community room. They get two meals a day. There are no outside activities unless they take trips to different places. They also don't have swimming pools. Inside, they have a billiards room, and other activities that they put together. They have reading groups and they have arts and crafts. I remember that because I watched a group of people in their arts and crafts during my visit, but even that room was also small. They told me that they serve you your meals if you don't want to eat in the dining room or the cafeteria. You could order meals too, but you have to pay for them separately. I visited this facility

5 3 1

Flora 2021-08-10 I like The Atrium Village. The only thing that I didn't like is that it was just so tiny, and I'm coming from a big home. I describe it as a matchbox, but everything else is fine. The menus were excellent. The food was very tasty and well-served. What I saw of the staff was wonderful. It was very nice. I liked the reception room going in the lobby. The sales manager that I talked with was very good, very helpful, and very informative. The activities director talked with me about some of the things that they did there, and some of the residents there. They were friendly. It was a mixed group of races which I like. It was clean. I just didn't like the way that there were so many seniors sitting around the lobby, like they're in a nursing home. They're just sitting there as if they were drugged, and not actually involved in doing anything. I didn't like that, and I didn't like the kind of odor that I smelt when I went in. I looked at a 1-bedroom with a den, but other than that, it was beautiful. The outside was very nice. The grounds were kept up, and the inside was nice. The activities director was very kind and interesting, a jovial kind of person. That would be the place that I would consider. I visited this facility

5 4 1

Evelyn 2021-07-06 I am at the Atrium Village with my son and I've been here for three years already, while he's been here for about three and a half years. We share a two-bedroom apartment in the independent living section and the apartment we have is lovely. There are two private bedrooms, two private baths, a small kitchen, a big living room, and a dining room. The people are nice, but the food is not very good. It could be better. Due to COVID they don't have much things to do for almost a year and a half, but they're starting to have them now. Also, they take people out to different restaurants for meals, to grocery shopping, and to other stores if they want to. They take us to the bank once a week, but they don't have good transportation to doctors and hospitals. It's very limited. For example, my son and I, each one of us has a doctor's appointment either at the University of Maryland or Johns Hopkins Hospital, but they don't want to take us to either one. They're currently refurbishing the kitchen, the dining room, the lobby, and the whole place. It's all been torn up for a couple of months already. I think when it's finished, it's going to be very nice. As people move out, they're redoing the apartments as well. There's a movie place here and somebody who talks about history a little bit. I think they go over local news or national news once in a while, too, take you out to religious services, play some card games, checkers, and bingo. I am/was a resident of this facility

5 3 1

donotstayhere 2021-01-12 The facility has a history of poor management, frequent employee turnover, broken elevators, flooding in the dining room, water leaking in from windows, mold growing on the a/c unit, clogged plumbing, cold food, non-responsive staff and debiting your checking accounts for funds they are not entitled. This is based on the experiences of my parents over the past decade during which they had a least 5 different directors, and countless changes in the dining room management. They recently experienced significant management turnover at the facility and are working to cover up obvious problems with fresh paint and flooring. The problems go much deeper. I am a friend or relative of a current/past resident

5 3 1

jerrybee 2020-12-15 Management is not responsive to residents. Services have deteriorated. Raised the rent 7% as of January 2021 and refuse to discuss reasoning for increase. I am a friend or relative of a current/past resident

5 1 1

Adele 2020-04-28 The Atrium Village was clean, and the rooms were very clean and neat. The tour guide was really helpful with the information that he gave to us. It was the place that I was thinking of putting my mother in. They had a dining room, pottery shop, dance activities, and a garden. They also had physical therapy on-site, and different doctors that go and visit. They also had a home attendant who would come and help that you have to pay out-of-pocket for. They're going to do some remodeling like painting and putting in new floors. I was impressed. It felt homey. I visited this facility

5 5 1

Linda 2019-07-03 The Atrium Village's price was reasonable and what they offered was good. The apartments were very nice. My sister moved in on May 15th. The service is good. We've had some glitches where I've been upset a couple of times. They tried to put us in an apartment which was not acceptable whatsoever. They did move us to another apartment, and the one we're in now is nice and my sister is enjoying it and really likes it there. Maintenance is pretty good. The only complaint I have is it's difficult to get the management because you're usually sidetracked by the receptionist at the desk in the front. The food was good, and they were accommodating. My sister hates the breakfast because she says it's kind of greasy, but she does like dinner and she goes down for that. They do a lot of trips, locally and overnight, exercise, and bring in someone to play music in the lobby. They have card activities and bingo. I am a friend or relative of a current/past resident

5 5 1

Eileen 2019-06-04 I loved Atrium Village. It's number one on my list because they offered everything that we were looking for. The staff member was great, he was very accommodating in as far as letting us see everything and answering our questions, and he was very nice. They have a 1-bedroom and a studio, and he showed us all the differences, whats available, and other things that you cant see. He was very informative and very good. The menu changes daily. They offer not only a regular menu, but they also have alternatives, and they also have other options like sandwiches and soup. I think they only offer two meals a day. They set up transportation to doctors, they have maintenance members on the staff, she can keep her car there if she can still drive, and they have resident parking. The transportation was a key for me. If she has a problem, someones there on the staff that can help her. Shes independent, but she can transition to assisted living and doesn't need to move. The staff was friendly. When we went in, we went in the wrong entrance, and set off an alarm. The girl in that area came running right to the door, she informed us that we came in the wrong door, but she walked us around to where we needed to go, to the true front desk. Everybody we dealt with that day was very friendly and very nice. I visited this facility

5 5 1

Brian 2019-04-19 My father moved into the Atrium Village. He has a one-bedroom apartment. They provide two meals a day, friendly staff, clean environment, and friendly residents. They also have studios, a one-bedroom den, and a two-bedroom apartments. They always have something every night, like bingo and poker, and have a library, pool tables, trips to the grocery stores, and a lot of bands coming in the evening. Theres an exercise room and on-site physical therapy, if youre prescribed physical therapy. One of his biggest concerns is the food. It was set up like an apartment, so they have elevators to get to the floors, but they could have more elevators. I am a friend or relative of a current/past resident

5 5 1

steve 2018-06-05 Glad that we visited this facility. It is for rental only, and has independent, assisted and memory care units. So this is an option that some of us can wait later in life or having health problems to move there. Has doctors come to the place couple times a week. Many programs. The place is good, but seems not adequate air conditioning in a hot day. Some tenants were complaining. I visited this facility

5 3 1

Donna 2018-02-05 My sister was in Atrium before. She had a one-bedroom with a tiny kitchenette and a bathroom. My sister liked the food, and they had a lot of activities. Some of the facilities could use remodeling. The staff was good and considerate. They had a movie room, a nice library with computers, a lot of books, and a small place for exercise. The dining area was relatively nice. They had two shifts, and you could eat at different times. I am a friend or relative of a current/past resident

5 3 1

Keith 2017-08-30 Atrium Village's appearance is very nice. It's also very clean. Most of the staff is very nice and very helpful. The only problem is maintenance or getting things done. My father had some tapping noise in the ventilation in his bathroom. I had to tell the maintenance man how to fix the tapping noise. For 20 years I've remodeled bathrooms, and I had to teach the maintenance guy how to fix it. Overall, I like the place, and I like the staff as well. The food is excellent. I've eaten there a few times and I think it's great. However, I think the pricing is a little on the high side, but not extremely. The price could be a little better, and the maintenance could be a little better. Mostly the maintenance staff just needs more training. One or two staff members I interacted with were a little abrasive, but mostly, everyone is fine, like the girl at the front desk was a sweetheart, she was nice and helpful. I am a friend or relative of a current/past resident

5 3 1

Joanna535043 2016-12-15 The Atrium Village was a fabulous community that offered quite a bit for their residents to do. They re-evaluate them on regular basis to move people from independent to assisted living. My mother felt that it was too large and overwhelming for her. They had a library and computers in there for the residents to use. At one point they had a training class for the computers, which was impressive. They had laundry services and three meals a day. They also had a small shop on the site, so if the residents needed anything like toothpaste or other basic necessities, they could go right to the shop, which was run by the residents themselves. That was quite impressive. The staff was accommodating, very friendly, and answered all of our questions. We had a wonderful meal. I visited this facility

5 5 1

Margaret557528 2016-11-29 I was not at all pleased with the apartment in The Atrium Village. It was not appealing at all in that it was very small and not set up well. It was a lot less than what I had expected. They only showed me the one-bedroom, though. The living room was very small and would not have accommodated my furniture. There wasn't a place to sit down and eat. There was a kitchen with a sink, a refrigerator, and a stove but no room to set up a table. The room was just a kitchen, bathroom, bedroom, and living room. They offered a lot of services if that’s what you need and what you’re looking for. I visited this facility

5 1 1

Regina12 2016-03-28 If the time comes that I need to go into a senior facility and The Atrium Village still looks the way it does now, it would be the perfect place for me. Everyone was very pleasant and very informative. It would have been a better choice for my mom because in two to four years' time, she would need the assisted living and not need to transfer communities. My visit was really a wonderful experience. There is something for everybody to be engaged in and enjoy a good quality of life. They were always open to ideas, too. If there is an idea from anybody, they were willing to listen and take that into consideration. I visited this facility

5 5 1

Carng Loved One 2015-11-11 I was able to visit The Atrium Village, and it’s a very nice community. Their houses looked nice, and the staff was very nice as well and interested in trying to get the residents involved in activities. I thought that was nice. They have several dining rooms, and the one I saw was very nice. I visited this facility

5 5 1

Anonymous110564950 2015-07-20 They were very friendly and very helpful at The Atrium Village. It looked like a very nice place. The rooms were a little bigger than the other ones we saw. I visited this facility

5 5 1

Caring94762250 2014-12-01 We chose Atrium Village because of what they had to offer and the price. It is independent, but they have nice bells and whistles like you have to check in everyday. We don’t need assisted, but the independent. They did some housekeeping, and it comes with two meals. It’s not like they were on their own, so that was a good fit for both of my parents. I am a friend or relative of a resident

5 5 1

Caring89968650 2014-07-26 Atrium Village was comfortable. I didn’t have any major objections to it. I talked to the personnel, who gave me a nice tour, and then I met with the person who I’ve been talking on the phone. They were nice and perfectly friendly. The rooms were not exceptional but acceptable. The dining room was fine. They seemed to have card games and exercise rooms. But to be honest, I was more interested in the outside; they have a nice walk around the area. I visited this facility

5 4 1

Linda75244250 2013-12-13 She loves The Atrium Village. She qualifies in the independent living more so in the assisted living. They offer her breakfast and dinner, they’re pretty much on their own for lunch. On Sundays, they offer brunch. Each apartment has their own kitchen so they can provide meals for themselves when they want. They have many activities and they also provide transportation to doctor’s appointment and to stores like Walmart. So far she really likes the place. I am a friend or relative of a resident

5 4 1

shipsdoc 2013-09-10 Assisted living at Atrium Village in Owings Mills fails to meet even the minimum standards of care. Our family member has been a resident for the past 6 months and we are moving him to another facility. He has been neglected, allowed to develop painful rashes from failure to change his incontinence pads, failed to ensure that he got his meals and on one occasion did not have his prescribed, lifesaving medication on hand when he needed it, resulting in an unnecessary trip to the hospital. The list of negligence is too long to mention here, but if you love your family member, do not place them at Atrium Village. I am a friend or relative of resident

5 1 1

4730 Atrium Court, Owings Mills, MD 21117

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Reviews of The Atrium Village

60 Reviews Write a review

Food

(11 Reviews)

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(16 Reviews)

Facility

(15 Reviews)

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(9 Reviews)

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Assisted Living Reviews for The Atrium Village

February 17, 2022

By Gail

I am a friend or relative of a current/past resident

My mother is in Atrium Village. It's an excellent place for one's parents to be in. It's an excellent residence for one's senior years. The rooms are beautiful, beautifully well-kept, well designed, and efficient. The rooms that I saw were equipped with their own cooking areas. My mom could do her own cooking and cleaning. The residents are encouraged to be independent and do as much as they can do according to their own abilities. They have many activities for them to do. They were doing some entertaining activities that they've participated in. They had some coming in, and they encouraged them to participate in. They always have something going on. The staff seems to be on point as far as having things well in place for them to keep them active. The meals are included in the fee that you pay. She didn't care for the food, so she was not a big fan of the food. I thought that it was OK.

Provider Response

We're thrilled to hear about the positive impact our community is having on your family. The amazing people living and working here truly make it feel like home, one where all our residents can be comfortable, and their families can rely on us to take care of their loved ones. Thank you so much for the positive feedback!

January 14, 2022

By Marlethia

I visited this facility

I went to Atrium Village. They spent like two million dollars in renovating the place to bring it up to (I guess) the current generation. It really looks good. It had more of a resort/hotel style environment. There's a lot of construction going on at the time, so they can only point out to me what the new dining room will look like and what the new activities will look like. They had a barber shop. They had a very huge activity room with more than one television set. They had an arts and crafts room. They had an internet cafe. It was very, very nice. The place was very clean. The residents appeared to be very happy. They were friendly, and the staff appeared to be preoccupied and busy and handling things the way that they should. Overall, that was an excellent place. The only reason why I didn't choose it was because it was out of the budget.

Provider Response

Thank you for sharing your feedback with us. We strive to provide a retirement lifestyle that fits everyone’s needs, and feedback like yours helps us improve in areas we may have missed the mark.

December 10, 2018

By David

I am a friend or relative of a current/past resident

The care that my mom is getting at The Atrium Village is fine so far. She hasn't been complaining about it. We had breakfast there together, and it was actually good. Overall, she's enjoying everything. It's a very good value. What she likes is the physical therapy inside, and she socializes with people in the dining area.

Provider Response

Hi David! Thank you for giving us your seal of approval! The perspectives of our residents and their families mean so much to us!

June 06, 2018

By Deedee

I am a friend or relative of a current/past resident

I toured The Atrium Village and I thought it was well run. I had the opportunity to meet all the people in charge of various departments, and they were all extremely professional, caring, and answered all my questions. It seemed like all the residents there are happy, and it looks like a real community. At the end of the day, they were able to work with me on the financial side of things and get me something that fits within our budget while still getting the level of care that my mother needed. The food there looked excellent. One of the things I liked about the place was that there was a small kitchenette that's shared with another resident, and we can store specific food that my mother needs that may not be on the daily menu. They have all sorts of activities, art and music therapy, concerts in the lobby, and a little shopping mart, and they have happy hours.

November 14, 2017

By David

I am a friend or relative of a current/past resident

The Atrium Village was the best. I took time to locate the best community and the best price. It was my choice, but it didn't work out. The facility was excellent, the staff was excellent, the activities were all excellent, and the food was excellent. Everything about this community was perfect. It was very clean. The problem that I had there was that Mom wasn't ready to be there in assisted living.

May 27, 2017

By laura706637

I am a friend or relative of a current/past resident

The Atrium Village is very nice, and we're pleased with it. The rooms are nice and kept well. The aides are attentive. They have physical therapy. The meal choices and medical care are good. They have lots of activities. I am pleased with the care they give my mom.

Provider Response

Thank you so much for sharing your confidence in us! Our goal is to provide the best possible experience for our residents and their families, and your feedback helps us to achieve that goal. If you feel there are specific areas of improvement that would bring our community to a five star level of care, please don't hesitate to reach out to our Executive Director. Thanks!

March 06, 2017

By Sam L.

I am/was a resident of this facility

We have been here at the Atrium Village for about 11 years, and we have been somewhat satisfied. The food is not the best in the world, but we have conveniences like they take us to the doctor if we want to go. It is a satisfactory place to live in your senior years. The staff is very cooperative. There are so many people here in wheelchairs, and it gets congested at times. We have a 3-room apartment with 2 baths. One room we use as a computer room, and then a living room and a bedroom. There is a physical therapy facility in the building, which is run by Genesis, and it is an independent facility. There are planned trips, weekly trips to the grocery store, and occasional trips to the picture shows. We got 2 buses that they arrange for transportation on various days.

December 03, 2016

By golfpro34

I am a friend or relative of a current/past resident

The head nurse at the Atrium Village is very rude to both family members and staff. I moved my father out because she was so nasty. There is a high turnover of employees and I believe she is one of the reasons. When you have a family member living under these circumstances you expect the head nurse to be a caring individual. This is not the case at the Atrium Village.

Provider Response

My name is Reuben Rosenfeld, and as the Executive Director, I wanted to thank you for taking time to post your input. I am sorry to learn of your concerns about our nursing team. We are constantly seeking to improve and learn from our residents and family members, and I would appreciate the opportunity to speak with you further regarding your experience. Please feel free to reach out to me directly at our community phone line. Thank you again for your time, and I look forward to hearing from you.

November 05, 2016

By Barry652587

I visited this facility

The Atrium Village was OK -- 75 percent. The rooms were nice, it was a good place, and the staff was nice. The price was kind of high, and the location was convenient -- which is close to me.

October 18, 2016

By Laverne375334

I visited this facility

We took a tour at Atrium Village, and the place is very nice, but the rooms were small. I like it because they offer memory care.

May 28, 2016

By T128387

I visited this facility

Out of all the facilities I saw, The Atrium Village’s food was the best, but the general cleanliness and some of the appliances were very poor. I saw a studio room that was incredibly old and not in great shape. The staff seemed OK, and they had a lot of activities.

January 29, 2016

By Arlene15

I visited this facility

I toured the Atrium and it was beautiful, but it was a little too expensive. The accommodation was clean, efficient and attractive. I saw a lot of people communicating and there weren’t people sitting around doing nothing. They were participating in activities. I thought it was an excellent place from what I saw. It’s very nice and personable. However, the distance and the cost was the problem.

November 30, 2015

By Kim117206650

I visited this facility

The Atrium Village had a nice setup, but since they were full, we didn’t spend a lot of time there. However, the atmosphere was very nice and welcoming. It was very nicely put together and laid out.

October 27, 2015

By Dawn32

I visited this facility

I was very impressed with the facilities at Atrium Village. The people were very kind. They gave me a nice tour and showed me one of the rooms that my mother would have been living in. I talked to a few nice staff members. They also showed me the calendar of activities, which was pretty good and had a broad range of activities. It’s probably about a 20-minute drive from the hospital. There’s a little strip mall right across the street that had a grocery store, a pizzeria, and a bank.

September 30, 2015

By Anonymous114016850

I visited this facility

It was wonderful. Everything about Atrium Village was fine -- the rooms, the food, the atmosphere. When I visited, they were setting up for a musical that day and were about to be entertained by someone playing the piano. There were people who were getting therapy done, and there was someone in the library using the computer, and in the hair salon getting their hair done.

September 29, 2015

By Mary111904850

I visited this facility

The Atrium Village seemed overcrowded. There were so many people sitting all over the place, and they kind of looked very sad. The staff was wonderful. The rooms and apartments were small, but they were nice. They had a nice dining room and good food. Most people were either in wheelchairs or walkers.

August 27, 2015

By Kathy101984050

I visited this facility

The Atrium Village was very similar to where my mother-in-law is now -- lots of activities and beautiful rooms. I haven't seen anybody including where she is right now whose rooms are as nice as theirs for the price that you pay. The staff seemed very friendly, and they did have lots of planned activities, but you pay for your level of care. It's one of those places that you really can't count on where she's going to be a month from now as far as your finances. That would've been my second choice. They also would transport them to doctor's appointments as needed.

July 31, 2015

By Anonymous106042450

I visited this facility

The Atrium Village seemed like it was too big with long hallways. It looked like a business more than a home. The staff did not seem as friendly. The dining area seemed like a cafeteria. I do not think my aunt would have liked that facility.

Provider Response

I am sorry to learn of your initial impressions about our community. While our community houses many people, we pride ourselves in creating a caring and supportive environment for our residents and our family members. I would love to have the opportunity to further discuss how we try to maximize each person’s experience here. Again, I am sorry that you did not select our community, and we did not have a chance to work together.

July 13, 2015

By Gloria47

I visited this facility

The Atrium Village was clean and welcoming. The staff was professional, and the rooms and apartments were small but clean. The dining room was neat and clean; it was more like a restaurant. It is close to my house. I believe that the place was safe and secure.

July 05, 2015

By Debbie109859350

I visited this facility

We went to The Atrium Village. It was lovely. They had spacious rooms, very qualified staff, and a lot of activities. It was a really nice place, and it was very reasonably priced. It was very clean as well.

June 29, 2015

By Caring108210350

I visited this facility

It was a very pleasant looking facility with very nice rooms, and the staff seemed to be nice as well. It was just very large, which I don't think my mother would care for. The rooms were pretty adequate. If it were for me, I would prefer The Atrium Village.

May 27, 2015

By Carolyn88679150

I visited this facility

There were several things that we did not like about the Atrium Village. There were terrible odors on one of the floors that we went on, the entire floor smelled like urine, and it was very outdated. There was one enormous area that people just kind of congregated in, and it just seemed to be not a good place for people who aren’t used to large crowds or low vision, which my father has. The rooms were just small. We actually went into the dining room, and the dining room had a bad odor. They had food like they were placed out sitting in the room quite a bit for dinner time, and it was so hot in there I thought that the food was going to go bad. It was just really not good. On one of the floors that we went on, the entire floor smelled like urine so, clearly, they were not taking care of their residents who had incontinency issues, so I think they are going to need more experienced staff. And they just need to upgrade the facility. It is a large place, so I can imagine it would cost millions of dollars to upgrade the place. It was just an old building, and everything looked old and dingy. I would say it needs a remodel.

Provider Response

My name is Reuben Rosenfeld and I am the newly appointed Executive Director at Atrium Village. Here at Atrium Village, we take each comment most seriously; whether we receive it from a prospective client or current resident. Please be assured that we are committed to working with all of our families to help them in their individual journeys. I would welcome the chance to speak with you further, so you can feel firsthand our commitment to this mission.

April 17, 2015

By Catherine24

I visited this facility

It was a very good, brief but thorough, explanation of what I could expect at Atrium Village with an invitation to come back. I saw one or two of their rooms, and they looked very nice, clean, bright, and pleasant. I didn't get to eat, but I saw the dining setup, and it looked very homey and inviting to anyone who might want to eat to have a meal there. I believe they have activities that include in-house games or things like that. It was very pleasant even though it was a short visit.

March 25, 2015

By Claire18

I visited this facility

Atrium was very airy and open. The problem was that they had an outbreak of flu of some sort and the gentleman was not able to show me the apartments. He apologized several times, and he took me over to another side, but it really wasn't the side where my mother would be staying, and I understood that; I wasn't upset with that. That happens, and they have to follow the guidelines of the state regulations, but the person who hosted me was very informative and very helpful. The amenities were very nice. What I really liked was that the gentleman knew what I was interested in, and he did follow-up with me weeks later to say, "Hey, the room that you were interested in has become available if I can help." It was a follow-up that was appreciated. I didn't take him up on it, but the point is that he was responsive and understood what I wanted and followed up with me. They have a lovely dining area. It was set up in a way that you really felt like you were going to a restaurant; it was very well-decorated, very well-kept, and it would make a resident there feel very welcome when served. It was a very large place, and it had a regular independent living area, I believe it had an Alzheimer's section, and obviously the assisted living which is what my mother would need. So, all in all, it was a very lovely place. It was physically a little farther from where my home is, so I would have to travel more to visit my mom and things like that, but it was still nice. It was more modern living.

March 11, 2015

By Caring103066450

I visited this facility

We looked at the Atrium -- and we liked it -- but they didn't have any rooms available right at the moment and we needed to get my mother-in-law in a place quickly. It was a very good visit. The people were very nice. They spent a lot of time with me talking through what they had and what they could offer, they checked in with me while I was trying to make my decision, and I was very impressed with them. We probably would have chosen this one over the others if they had a room.

February 15, 2015

By Caring106168250

I visited this facility

We've seen the Atrium Village several times. It is a larger place that has independent, assisted living, and memory care attached to it if you needed it. We initially were looking for independent living, but she is on the cusp. It turns out after a doctor's appointment that she was more on the assisted side because she needs more assistance. This place offers little studio apartments, so she still has a sense of having her own place with her own key. She is not alone, so if she gets confused, somebody is there. The dining hall is very nice. It is very comfortable and inviting. They have cloth chairs, and it has a sense of a little dining room. The staff seems very friendly and very nice. They have a whole list of schedule from arts to dance lessons to bingo and excursions.

January 03, 2015

By Caring103808850

I visited this facility

The Atrium Village had a room in each patient or client area where guests could come, and my mother would be able to eat in her own room, so it was the only place that I approved of. They would start with a reasonable price, then would go up as needs arise, and they had facilities for that. I loved it. I only talked to one person, and the ones that were passing the hall seemed friendly. The one thing that I didn't like was someone was administering her meds. They had to get 15 minutes of time for her to administer the medication. That was charged almost by the minute, and I didn't like that. I also didn't like that they only had one bath tub that you could walk into, and you had to make an appointment to have that. However, I loved their dining area. It was beautiful.

September 23, 2014

By Latoya1

I visited this facility

Out of the three places I’ve visited, Atrium Village was my choice. They have on-ground therapists, and they allowed pets. The staff was very nice, and the rooms were lovely. I like the population of the clientele. I thought that it was splendid, and I thought that was something that she would really like, that she would be comfortable there. I looked at the people around, and the place is very warm.

July 31, 2014

By Caring89767850

I am a friend or relative of a resident

We found a facility for my relatives called The Atrium (The Atrium Village). My cousin has only been there a week and her husband has been there for three weeks. They feel that the living room and the kitchen area are spacious enough for them. They each have a twin bed and a dresser, so they feel that their room is spacious enough. They are on the fourth floor. They would have rather had been lowered down so they could see more, but they are happy with the room. The food is very good. The staff, so far, is very good, except I noticed when the beds were made, the bed spreads were hanging out on the floor, which were a good cause for a fall. However, the reception people were very friendly and helpful. With regards to sanitation of this place, so far, it is okay.

May 30, 2014

By Caring010509

I am a friend or relative of a resident

When I met the staff at The Atrium Village, they all seemed to be very caring people. They were very interested in what they could do to help my mother get accustomed to the place and what kind of activities she enjoyed doing. It seemed they really wanted to help her. I opted for my mom to stay there because they had a place available and the price was reasonable. She had a very pleasant room. There were activities every day, like trivia, sing-alongs, bingo, etc. They came to her room and made sure she got out and tried to interact with the other residents. Sometimes it was successful, sometimes it was not. It would be better if they kept the family a little bit informed. Although, it might not have been their fault; it might have been my mom, since she had dementia. There was a time I asked when they picked up her laundry or cleaned the house, and they said it was on her door. It took three times for them to finally check that the schedule on her door was still there. But then, my mom took it down after they came.

May 20, 2014

By Caring85189150

I visited this facility

The Atrium Village was nice. The staff was good. The rooms looked very clean. The residents seemed happy and good.

May 12, 2014

By goldenlady44

I am a friend or relative of resident

This is a great value for independent living. Sales staff is nice and informative however they need to provide full disclosure on major repairs that will effect their tenants. They management team needs to be more collaborative . Right hand connecting to the left. Business manager drops things at times or forgets. Generally speaking stronger management team is needed so that all are in the loop. Terry at the front desk assumes a lot of responsibility . Work on more activities . Maintenance is good -you need additional people working in that area. Your repairs in the building need to be addressed. Proactively !! That being said this is a nice place with room for improvement.

March 27, 2014

By Caring58680850

I visited this facility

Atrium Village is fine for somebody who is a little more independent, but I think it might be difficult for somebody who needs more care, and would get a little too overwhelming for them.

February 24, 2014

By LovelyLady00000173

I visited this facility

The Atrium Village is extremely friendly, clean and bright. It has a lot of activities. The people were wonderful and I saw interactions between the residents and the professionals. The rooms were attractive and adequate.

February 03, 2014

By caringson#2

I am a friend or relative of resident

my mom has been a resident of the Atrium for over 10 months and she is very pleased with the facilitates. the staff is nice and very professional. the new manager, Mr. Darryl, is doing an excellent job in getting the place in ship shape. the staff in general are great and they are very kind and respectful to all the residents. i would rate this place a score of an A. if i had to say anything negative about the Atrium is that they need more bingo and craft sessions for the residents. Bingo is played twice a week and the residents really enjoy. they need it 3-5 times a week. maybe even a couple of casinos nights.

September 30, 2013

By Caring471

I am a friend or relative of a resident

Mom is in Atrium Village and she's doing good there. It is our choice because of the location and because the facility itself is very nice. My mom's room is very nice also. It is clean and roomy. They have a lot of activities. She's doing occupational therapy. Some of the people there are good and some of them are not. I think they need a little bit more staff. But I will recommend it to others.

September 28, 2013

By caring05541

I visited this facility

I came across Atrium Village through your website. They seem to be very nice. The rooms are very nice and spacious. There were a lot of people my age who were actively doing things all over the community as opposed to sitting and watching the world go by. It looked to me that they had a lot of activities for people and I liked all of that. The thing that I didn't like, and this was a purely subjective judgement, was it seemed claustrophobic. Some of the other ones seemed to have more open spaces. I was thinking that I would want to get out of there right away to go do something because it seemed claustrophobic to me.

May 29, 2013

By CJ4

I visited this facility

We visited The Atrium Village and I saw that the place looks modern, very cosmopolitan as they would say. It's very nice and clean. And from what I saw, I would live there.

October 04, 2011

By toodope47

I visited this facility

I loved the facility, my grandmother lives there right now and I go visit her everyday, the staff is very friendly and I know that hse loves it there, there are many activites for the residents to do and she seems happier than when she lived home alone. 5 stars

See all Assisted Living reviews (39)

Independent Living Reviews for The Atrium Village

October 31, 2021

By James

I visited this facility

I went to see Atrium Village in Owings Mills. They had three sample apartments, and I looked at the one-bedroom in their independent living. It's very small, not unmanageable, but small. There were two closets that wouldn't even make a good-size hall closet if you put them together. The building was nice, clean, and very attractive. They're doing a lot of renovations there too, but it was just extremely small for me. They have an exercise room, a library, and a small theater. They also have a big community room. They get two meals a day. There are no outside activities unless they take trips to different places. They also don't have swimming pools. Inside, they have a billiards room, and other activities that they put together. They have reading groups and they have arts and crafts. I remember that because I watched a group of people in their arts and crafts during my visit, but even that room was also small. They told me that they serve you your meals if you don't want to eat in the dining room or the cafeteria. You could order meals too, but you have to pay for them separately.

Provider Response

Thank you for sharing your feedback with us. We strive to provide a retirement lifestyle that fits everyone’s needs, and feedback like yours helps us improve. Thanks again!

August 10, 2021

By Flora

I visited this facility

I like The Atrium Village. The only thing that I didn't like is that it was just so tiny, and I'm coming from a big home. I describe it as a matchbox, but everything else is fine. The menus were excellent. The food was very tasty and well-served. What I saw of the staff was wonderful. It was very nice. I liked the reception room going in the lobby. The sales manager that I talked with was very good, very helpful, and very informative. The activities director talked with me about some of the things that they did there, and some of the residents there. They were friendly. It was a mixed group of races which I like. It was clean. I just didn't like the way that there were so many seniors sitting around the lobby, like they're in a nursing home. They're just sitting there as if they were drugged, and not actually involved in doing anything. I didn't like that, and I didn't like the kind of odor that I smelt when I went in. I looked at a 1-bedroom with a den, but other than that, it was beautiful. The outside was very nice. The grounds were kept up, and the inside was nice. The activities director was very kind and interesting, a jovial kind of person. That would be the place that I would consider.

Provider Response

Thank you Flora for sharing your impression of our community - both positive and constructive. We'll pass you comments to our management team.

July 06, 2021

By Evelyn

I am/was a resident of this facility

I am at the Atrium Village with my son and I've been here for three years already, while he's been here for about three and a half years. We share a two-bedroom apartment in the independent living section and the apartment we have is lovely. There are two private bedrooms, two private baths, a small kitchen, a big living room, and a dining room. The people are nice, but the food is not very good. It could be better. Due to COVID they don't have much things to do for almost a year and a half, but they're starting to have them now. Also, they take people out to different restaurants for meals, to grocery shopping, and to other stores if they want to. They take us to the bank once a week, but they don't have good transportation to doctors and hospitals. It's very limited. For example, my son and I, each one of us has a doctor's appointment either at the University of Maryland or Johns Hopkins Hospital, but they don't want to take us to either one. They're currently refurbishing the kitchen, the dining room, the lobby, and the whole place. It's all been torn up for a couple of months already. I think when it's finished, it's going to be very nice. As people move out, they're redoing the apartments as well. There's a movie place here and somebody who talks about history a little bit. I think they go over local news or national news once in a while, too, take you out to religious services, play some card games, checkers, and bingo.

Provider Response

Thank you Evelyn for sharing your feedback - both positive and constructive. We so appreciate both of you being a part of our community. We will pass your comments to the team!

January 12, 2021

By donotstayhere

I am a friend or relative of a current/past resident

The facility has a history of poor management, frequent employee turnover, broken elevators, flooding in the dining room, water leaking in from windows, mold growing on the a/c unit, clogged plumbing, cold food, non-responsive staff and debiting your checking accounts for funds they are not entitled. This is based on the experiences of my parents over the past decade during which they had a least 5 different directors, and countless changes in the dining room management. They recently experienced significant management turnover at the facility and are working to cover up obvious problems with fresh paint and flooring. The problems go much deeper.

December 15, 2020

By jerrybee

I am a friend or relative of a current/past resident

Management is not responsive to residents. Services have deteriorated. Raised the rent 7% as of January 2021 and refuse to discuss reasoning for increase.

April 28, 2020

By Adele

I visited this facility

The Atrium Village was clean, and the rooms were very clean and neat. The tour guide was really helpful with the information that he gave to us. It was the place that I was thinking of putting my mother in. They had a dining room, pottery shop, dance activities, and a garden. They also had physical therapy on-site, and different doctors that go and visit. They also had a home attendant who would come and help that you have to pay out-of-pocket for. They're going to do some remodeling like painting and putting in new floors. I was impressed. It felt homey.

July 03, 2019

By Linda

I am a friend or relative of a current/past resident

The Atrium Village's price was reasonable and what they offered was good. The apartments were very nice. My sister moved in on May 15th. The service is good. We've had some glitches where I've been upset a couple of times. They tried to put us in an apartment which was not acceptable whatsoever. They did move us to another apartment, and the one we're in now is nice and my sister is enjoying it and really likes it there. Maintenance is pretty good. The only complaint I have is it's difficult to get the management because you're usually sidetracked by the receptionist at the desk in the front. The food was good, and they were accommodating. My sister hates the breakfast because she says it's kind of greasy, but she does like dinner and she goes down for that. They do a lot of trips, locally and overnight, exercise, and bring in someone to play music in the lobby. They have card activities and bingo.

Provider Response

Thank you Linda! We always appreciate feedback because it helps us improve our community. We're glad your overall experience here has been good, and we hope to continue to serve you well in the future. Mostly, we appreciate you leaving such a detailed review because it helps seniors and their families get a good idea of what to expect in our community and you, of course, know how helpful that can be when making a decision about a new home. Thank you again!

June 04, 2019

By Eileen

I visited this facility

I loved Atrium Village. It's number one on my list because they offered everything that we were looking for. The staff member was great, he was very accommodating in as far as letting us see everything and answering our questions, and he was very nice. They have a 1-bedroom and a studio, and he showed us all the differences, whats available, and other things that you cant see. He was very informative and very good. The menu changes daily. They offer not only a regular menu, but they also have alternatives, and they also have other options like sandwiches and soup. I think they only offer two meals a day. They set up transportation to doctors, they have maintenance members on the staff, she can keep her car there if she can still drive, and they have resident parking. The transportation was a key for me. If she has a problem, someones there on the staff that can help her. Shes independent, but she can transition to assisted living and doesn't need to move. The staff was friendly. When we went in, we went in the wrong entrance, and set off an alarm. The girl in that area came running right to the door, she informed us that we came in the wrong door, but she walked us around to where we needed to go, to the true front desk. Everybody we dealt with that day was very friendly and very nice.

April 19, 2019

By Brian

I am a friend or relative of a current/past resident

My father moved into the Atrium Village. He has a one-bedroom apartment. They provide two meals a day, friendly staff, clean environment, and friendly residents. They also have studios, a one-bedroom den, and a two-bedroom apartments. They always have something every night, like bingo and poker, and have a library, pool tables, trips to the grocery stores, and a lot of bands coming in the evening. Theres an exercise room and on-site physical therapy, if youre prescribed physical therapy. One of his biggest concerns is the food. It was set up like an apartment, so they have elevators to get to the floors, but they could have more elevators.

Provider Response

Brian-- We are glad that your experience with our community has been positive and you have found our activity and entertainment schedule to be robust! We are always working to provide a better experience for our residents and will note your constructive criticism about the elevators.

June 05, 2018

By steve

I visited this facility

Glad that we visited this facility. It is for rental only, and has independent, assisted and memory care units. So this is an option that some of us can wait later in life or having health problems to move there. Has doctors come to the place couple times a week. Many programs. The place is good, but seems not adequate air conditioning in a hot day. Some tenants were complaining.

February 05, 2018

By Donna

I am a friend or relative of a current/past resident

My sister was in Atrium before. She had a one-bedroom with a tiny kitchenette and a bathroom. My sister liked the food, and they had a lot of activities. Some of the facilities could use remodeling. The staff was good and considerate. They had a movie room, a nice library with computers, a lot of books, and a small place for exercise. The dining area was relatively nice. They had two shifts, and you could eat at different times.

August 30, 2017

By Keith

I am a friend or relative of a current/past resident

Atrium Village's appearance is very nice. It's also very clean. Most of the staff is very nice and very helpful. The only problem is maintenance or getting things done. My father had some tapping noise in the ventilation in his bathroom. I had to tell the maintenance man how to fix the tapping noise. For 20 years I've remodeled bathrooms, and I had to teach the maintenance guy how to fix it. Overall, I like the place, and I like the staff as well. The food is excellent. I've eaten there a few times and I think it's great. However, I think the pricing is a little on the high side, but not extremely. The price could be a little better, and the maintenance could be a little better. Mostly the maintenance staff just needs more training. One or two staff members I interacted with were a little abrasive, but mostly, everyone is fine, like the girl at the front desk was a sweetheart, she was nice and helpful.

December 15, 2016

By Joanna535043

I visited this facility

The Atrium Village was a fabulous community that offered quite a bit for their residents to do. They re-evaluate them on regular basis to move people from independent to assisted living. My mother felt that it was too large and overwhelming for her. They had a library and computers in there for the residents to use. At one point they had a training class for the computers, which was impressive. They had laundry services and three meals a day. They also had a small shop on the site, so if the residents needed anything like toothpaste or other basic necessities, they could go right to the shop, which was run by the residents themselves. That was quite impressive. The staff was accommodating, very friendly, and answered all of our questions. We had a wonderful meal.

November 29, 2016

By Margaret557528

I visited this facility

I was not at all pleased with the apartment in The Atrium Village. It was not appealing at all in that it was very small and not set up well. It was a lot less than what I had expected. They only showed me the one-bedroom, though. The living room was very small and would not have accommodated my furniture. There wasn't a place to sit down and eat. There was a kitchen with a sink, a refrigerator, and a stove but no room to set up a table. The room was just a kitchen, bathroom, bedroom, and living room. They offered a lot of services if that’s what you need and what you’re looking for.

Provider Response

Thank you for visiting Atrium Village. Our mission is to provide best-in-class care and service, and we were sad to learn you did not have a more positive experience. We would appreciate the opportunity to learn more about what we could do to create a five-star experience for you, and invite you to reach out to our Executive Director, Reuben, at our community phone line. Thank you again for your time.

March 28, 2016

By Regina12

I visited this facility

If the time comes that I need to go into a senior facility and The Atrium Village still looks the way it does now, it would be the perfect place for me. Everyone was very pleasant and very informative. It would have been a better choice for my mom because in two to four years' time, she would need the assisted living and not need to transfer communities. My visit was really a wonderful experience. There is something for everybody to be engaged in and enjoy a good quality of life. They were always open to ideas, too. If there is an idea from anybody, they were willing to listen and take that into consideration.

November 11, 2015

By Carng Loved One

I visited this facility

I was able to visit The Atrium Village, and it’s a very nice community. Their houses looked nice, and the staff was very nice as well and interested in trying to get the residents involved in activities. I thought that was nice. They have several dining rooms, and the one I saw was very nice.

July 20, 2015

By Anonymous110564950

I visited this facility

They were very friendly and very helpful at The Atrium Village. It looked like a very nice place. The rooms were a little bigger than the other ones we saw.

December 01, 2014

By Caring94762250

I am a friend or relative of a resident

We chose Atrium Village because of what they had to offer and the price. It is independent, but they have nice bells and whistles like you have to check in everyday. We don’t need assisted, but the independent. They did some housekeeping, and it comes with two meals. It’s not like they were on their own, so that was a good fit for both of my parents.

July 26, 2014

By Caring89968650

I visited this facility

Atrium Village was comfortable. I didn’t have any major objections to it. I talked to the personnel, who gave me a nice tour, and then I met with the person who I’ve been talking on the phone. They were nice and perfectly friendly. The rooms were not exceptional but acceptable. The dining room was fine. They seemed to have card games and exercise rooms. But to be honest, I was more interested in the outside; they have a nice walk around the area.

December 13, 2013

By Linda75244250

I am a friend or relative of a resident

She loves The Atrium Village. She qualifies in the independent living more so in the assisted living. They offer her breakfast and dinner, they’re pretty much on their own for lunch. On Sundays, they offer brunch. Each apartment has their own kitchen so they can provide meals for themselves when they want. They have many activities and they also provide transportation to doctor’s appointment and to stores like Walmart. So far she really likes the place.

September 10, 2013

By shipsdoc

I am a friend or relative of resident

Assisted living at Atrium Village in Owings Mills fails to meet even the minimum standards of care. Our family member has been a resident for the past 6 months and we are moving him to another facility. He has been neglected, allowed to develop painful rashes from failure to change his incontinence pads, failed to ensure that he got his meals and on one occasion did not have his prescribed, lifesaving medication on hand when he needed it, resulting in an unnecessary trip to the hospital. The list of negligence is too long to mention here, but if you love your family member, do not place them at Atrium Village.

Provider Response

We are deeply sorry to learn that your loved one did not have a better experience. Any additional specific feedback that you can provide will help us to ensure that we deliver the best quality of care and services going forward. Please contact Joe Hessley, VP of Operations directly at 312-582-0240. We do wish the best for your loved one in the future.

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Questions about The Atrium Village

What programs or activities does The Atrium Village offer to enrich residents' well-being?

Full engaged enrichment programs with specific activities designed for assisted living and independent living

What places are near The Atrium Village or within walking distance for assisted living residents to enjoy?

Weis grocery store, Wendy's, banks and other restaurants.

What transportation services does The Atrium Village offer to assisted living residents?

Transportation around town - 15 miles. For doctors appts and used in our Activity Dept for outings.

Costs for The Atrium Village

Cost of Assisted Living

Starting Price

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Cost of Independent Living

Starting Price

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Cost of Memory Care

Starting Price

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Photos of The Atrium Village

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Services and Amenities of The Atrium Village

Costs

Rent Plus Care Fees
Assisted Living Starting At: $3788/month
Independent Living Starting At: $2879/month
Memory Care Starting At: $6550/month

Room and housing options

1-bedroom apartments
2-bedroom apartments
Companion Suites: We Do Not Offer Companion Suites
Studio Apartments

Dining options

In Room Kitchenette
In Room Kitchens
Dining Room Shared Meals
Room Service For Meals

Features

Beauty Barber Shop
Computer Room
Resident Transportation
Coffee Shop
Party Space
Garden And Patio
Resident Parking

Cleaning services

Laundry For Linens
Private Cleaning Services
Housekeeping
Laundry For Clothing

Technology and entertainment

Cable In Rooms
Internet Enabled Rooms

Health services

Hospice Care
Medication Management
Physical Therapy
Psychiatric Care

Activities

Offsite Activities
Music
Religious Services
Lectures Discussions
Book Clubs
Fitness Room

Financial guidance

Va Benefits Consultation
Financing Advice

Guest services

Guest Parking
Guests At Mealtime
Overnight Guests

General

Resident Capacity: 265
Respite Care
Minimum Age: 62
Pets: Small Pets Allowed

Nurses

Nurses Extra: We Have 24 Hour Nurses.

Range of services

Physical Therapy

Licenses

Licenses: Certified Assisted Living
State Licenses: 03AL1030-E

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About The Atrium Village

Senior assisted living at The Atrium Village offers residents the best of both worlds. All benefits of our senior living community are combined with a full spectrum of senior care services to create a premier senior assisted living community. Residents enjoy beautiful surroundings, on-site amenities and social programs alongside continual on-call medical care.

At The Atrium Village, we adhere to state-of-the-art standards of senior assisted living while providing a special touch. Our residents receive personal and comprehensive care and are consistently treated with the dignity and respect they deserve. Whether our residents need help with day-to-day activities, getting to appointments, or medication management, our caregivers kindly and competently meet those needs.

Our assisted living community in Owings Mills has been purposefully designed to provide you or your loved one with a nurturing, comfortable, home-like environment that is attractive and easy to navigate. We foster community and family by hosting many activities and events each month. Residents are encouraged to participate in as many pursuits and outings as they like, appropriate to their ability. No matter what, everyone is treated as an individual person with unique needs.

At The Atrium Village, our residents live life to its fullest as they age in place.

Assisted Living Amenities

Personalized Care Plans
24-hour Staffing
Emergency Response System
Medication Management
Scheduled transportation to local shopping and medical appointments
Award winning Wellness Everyday™ programs, provided 7 days a week
Dining for Wellness™ - educational and wellness program
Brain Health University™
Beauty and Barber Shop
Housekeeping and maintenance service
All utilities and basic cable included
Individually controlled heat and central air
Fresh, seasonal cuisine prepared by the dining service team

The Atrium Village offers independent living in Owings Mills for seniors who are able and inclined to live independently, but crave the comfort, security and social opportunity a retirement community offers.

On-call assistance and maintenance-free living means you never need worry about anything but living life to the fullest! Just steps from your front door, you'll find easy access to a fitness center, media room and a wide assortment of activities, as well as special events and regularly scheduled outings into the community.

If you are looking for a vibrant, active place to call home during your retirement years, The Atrium Village will fulfill your desires. Come visit us and see how great senior independent living can be.

Independent Living Amenities

All utilities included except telephone and cable
Housekeeping and maintenance service
Guest Suites
Individually controlled heat and central air
Scheduled transportation to local shopping and medical appointments
Safety features including smoke detectors and sprinklers
Award winning Wellness Everyday™ programs, provided 7 days a week
Beauty and Barber Shop
Fresh, seasonal cuisine prepared by the dining service team
Dining for Wellness™ - educational and wellness program
Brain Health University™

What Makes Us Special

Onsite Award Winning Genesis Rehab: Occupational, Physical, and Speech Therapy.___ Close to the Owings Mills Jewish Community Center___ Award winning Brain Health University Program___ Pet Friendly___ Integrated social activities among IL and AL residents