I had the opportunity to visit my sister who has been at Arden Court of Kensington for 3 yrs. I recently visit her; in that time I actually observed my sister enjoying staying busy at 79 years of age. She smiles a lot, laughs a lot, hums a lot. Her room is bright, cheerful, spacious, with a private room for toilet and sink. Showers and laundry room are down the hall. Her clothes are always very clean -- kudos to those who do the laundry. The staff is EXCELLENT -- can't say enough about the staff -- Gloria and all the great gals. Their constant attention to my sister (and the other residents), hugging, laughing -- it's just wonderful to watch. I got to join in the activities, and also eat in the dining room, and they even set us up in the Library for a private dinner so I could have a special time with her, and also when another friend of hers joined us.
The Exec. Dir., Ann, is SO friendly and approachable, helpful, and she has a wealth of knowledge as to the people you should see or call when you first bring your loved one there. And she calls you lots to tell you how your loved one is adjusting in the first week. There are so many questions you will have about what to do with your resident's house and her car and her furniture, but the Exec. Dir. will provide you with names to contact, and a large package which has everything you need to know. She also has an extremely efficient staff who help you in any way you need. The first few days you get calls from Ann telling you how your loved one is adapting, what she seems to like, if she likes her meals, etc.
The Admin gal here, Beth, is WONDERFUL -- seems like she goes way over the top to help you make your resident happy -- from giving you info you need, or when you send them gifts, etc. You don't have to worry if your gifts to your loved one will get to them. And the FOOD your loved one is eating is SCRUMPTIOUS!! The Chef at Kensington Arden Court, Tony, is a fantastic cook! I tasted 6 meals myself during my 3-day visit, and I can personally vouch for what your resident will be having to eat at Arden Court Kensington -- wow!
They have a lot of FUN in the Activities Room -- Judlie and Bee and other special helpers are so capable in what they do! They provide not only instructive mind exercise and body exercise for the residents, but they also get the whole group singing and smiling -- and they sound great! Games are played, such as kicking balloons and beachballs. And of course they announce that "snacks" will be coming -- the room is always full and the residents all seem to be very happy in Activities. And, let's face it, they need to keep busy in life! Among the residents, friendships are made -- it's hard for your loved one at first, as it would be no matter where they went.
The resident nurse, Margaret, really watches over your loved one. To keep Margaret's busy shop in order, Felicity helps in the medical office. My sister visits Margaret and Felicity just to talk, and they welcome her no matter how busy they are.
I should mention we looked at 4 different homes to put my sister into. She is not only afraid of heights, but I was watching on what floor they put their prospective residents. Some of the other homes seemed more like a hotel, not a home. After taking her to see other homes, she said when she walked into Arden Court of Kensington -- "this feels like home!" There was no doubt in my mind that this was the best place for my sister, and I could tell my sister agreed. I can't say enough about the caring staff. In the dining room, Gloria and the dining room staff get the tables all looking so pretty and then get the residents to their seats and bring the nutritious food to them. The daily "caretakers" (Huli... and others in her house do just that -- they really take care of my sister. They make it fun for her to do the daily things, such as waking up and brushing her teeth, washing her face, putting on lotions to keep her skin moist, etc. etc. You can tell she knows they love her.
Of course when my sister first moved in, she was packing her stuff up to "go" -- she didn't know where, but she was ready. She missed her independence and living alone, as all of them must. They don't want to remember how hard it was for them to live alone and cook, clean, and take care of themselves when they first realized something was going wrong in their mind. But after a while, she decided Arden Court of Kensington was good to her -- gave her plenty to do, fed her well, gave her a private room, and made her smile and laugh whenever she needed it. She feels safe, and she walks -- inside and out -- and she feels safe everywhere. That's important for her.
I also want to mention Mark, the Maintenance Man -- he'll help you get your loved one's room in order which, I know, will seem like an overwhelming task. Mark comes ready with hammer, nails, and anything else you might need to make her room like home.
I also want to mention that Arden Court in Kensington is extremely clean! And yes, you'll have to pay for your loved one's care unless you've taken out insurance. But you'll soon see that your money is being spent to take care of your loved one in a way that you would hope and in a lifestyle that your loved one will enjoy. Your loved one will soon let you know you've made the right choice in Arden Court of Kensington.
I sure hope I haven't left anyone at Arden Court out of this review -- you are all special to me. Thank you so much for taking such good care of my sister.
Thanks for sharing! We are glad to hear how much you enjoyed your visit and meeting everyone at our community who cares for your sister. Also that you were happy with her care, the food and the layout of our community to have a home-like feel.