Horrible facility -- do not put anyone you love in this place.
Here is my honest review.
The actual facility is very nice. The rooms are nice and clean. So, it was appealing when we visited, checking to see if it would be a nice place for our loved one.
Our loved one was in Assisted Living on the 2nd floor. They pretty much spent most of their time in their room, watching TV. We were hoping that the walk to the dining hall on the lower level would give them needed daily exercise, but what actually ended up happening was they would decide they didn’t want to walk down to the dining hall, so they would end up missing meals entirely, because food was rarely brought to their room if they didn’t go down to the dining hall. Consequently, our loved one lost a great deal of weight and was very frail.
The food was average. Nothing to “write home about”. We were allowed to purchase meals and eat with our loved one.
There was one caretaker who actually cared about our loved one, and I know they worked very hard to take care of our loved one. The majority of the staff were horrible, and the management is deplorable. Just one excuse after another when we questioned things. On one occasion I had visited late at night, and needed to find a staff person to help with a mess my mother had made in the bathroom. (I was actually surprised to find it - it was dried poop, which meant it had been there for awhile!) No one was to be found. I had to go to the first floor of the facility to find someone. That was very upsetting — we have no idea how many hours residents on the 2nd floor go unchecked at night. When asked why there was no one up there, we were told they had a “shortage of staff.”
Our loved one was rarely showered. Like — maybe twice in the whole time they were there (a year). They had lost so much weight. They just sat in their room all day with the TV on. The TV was the ‘sitter’. The facility had activities for the residents, but if the residents don’t opt to go, they don’t go. The staff will tell you they will take them, but it isn't true.
We have since moved our loved one to another facility where they are showered several times a WEEK, and they have gained weight, are happy and "out and about", talking to other residents during the day and rarely in their room -- we are all much happier with the new facility. Our loved one is much better cared for. I wish I could say better for Tranquility, but it was a horrible experience for us.
Good afternoon, I hope your day is going well. My name is Shawn, and I work at the Elegance Living Support Center (located in Baltimore, MD). Thank you for taking the time to write this detailed review and for your compliments about the look of your community. We, at Elegance, take all reviews for our communities seriously. I apologize for the negative experience that you had. Due to the nature of your review, I have gone and sent your review over to the community and regional leadership team for investigation. If you’d like to speak to a member of our operations team about your experience and review, please send the community a private Facebook message with your preferred contact information. Thank you, and have a great rest of your day. Shawn – Digital Marketing