Fort Washington Health & Rehabilitation Center

Velmar

I put my mom in a regular nursing home, Fort Washington Health & Rehabilitation Center. I chose them because it's convenient, and they have physical therapy, and she's in there for short- and long-term. The staff members are professional. They are sensitive to my needs and my mother's needs, and they're taking very good care of her. I have fed my mother, but I haven't eaten the food myself. The food looks good though. They have a calendar of activities, but my mother has not participated yet. They have bingo and arts and crafts. It seems they can get into the activity room. They have a number of things. They have trips that I found interesting. It's also near a shopping center. There's a hospital and there's a CVS pharmacy.

Biffie156

My husband's room was out date, smelled old/stell, big hole in wall along baseboard (they used a wide piece of weatherstrip to partcially cover it). Nurses are there for "show" not to provide service/care the residents need. My husband's requests for assistance getting to/from bathroom unabke to wall without assistance) was NEVER ACKNOWLEDGED. He fell twice trying to get to bthrm on his own because they wouldn't help him. His 2nd fall resulted in ankle/foot being badly injured and placed in a case. They failed to inform me of 1st fall, nor did they x-ray his leg/foot which I discovered was swollen when I examined it. I was with him when he fell the 2nd time and had to demand x-ray of his foot/ankle be done immediately (Nurse response was Dr. not on duty over weekend would have to wait until Monday and his approval) needless to say, she quickly understood that was the wrong thing to say to me. He then was transported to Hospital for x-rays (cast was need). Hygiene IS NOT IMPORTANT TO THEM. My husband's request to take a shower was ignored for "9- days" until I addressed the matter with them. THEY DON'T KNOW the IMPORTANCE to DISINFECTING a ROOM and a BATHROOM SHARED BY 4-RESIDENTS really is. The majority of staff always display plenty attitude when asked a question pertaining to their job/meeting the needs of their residents. The nurses station usually unoccupied, their missing in action. You know when they return because station become their social gathering place (very loud laughter and conversation. This is when they really ignor residents calling out for HELP. I truly feel for the residents there that don't have an advocate to speak for them as I do for my husband. This is just a small fraction of complaints that we've experince since his arrival November 18, 2023, and fingers crossed we hopeful he'll be discharged by the end of next week. THIS FACILITY NEED TO BE CLOSED DOWN AND THEIR LICENSES REVOKED FOREVER!!!

Joyce

My brother has been at Fort Washington Health & Rehabilitation Center. To be honest, I don't like it at all. I don't like the attention that the nursing staff is giving him. The rooms are clean, but they're old. When you walk in it doesn't smell. The staff is nice but they are on their telephones too much. Usually when I get ready to leave around 8:00 p.m., there is nobody in the hallways and there's nobody at the nurse's station. If something would happen to those people, I don't know where the staff is. I try to be there when he has dinner and the food smells good, but sometimes it's cold because there's only one person bringing the food in. They'll come out with a monthly calendar of activities and they have a lot for the ones who are able to attend. They have games, music, and they have a TV in a room where the residents can go and watch.

Lauren

My grandmother was in Fort Washington Health & Rehabilitation Center. The location was convenient for her family members, but as far as the care, they could make some improvements. It's an older building, it could use some renovations, the lighting is dark. The staff could also use some help. I don't think they were attending to the patients in a timely manner. I think there should be more attention to detail. The environment could be better. I think when you walk into a facility, you want it to at least smell decent. And I think that was one of my concerns because it's happened more than once. As far as visiting there, it's hard to even visit someone there. There's nowhere to sit, no space in the room. But I know they have, like common areas. But, at that point, it's hard to get people out of their beds. So you're kind of just left to visit them in their room.

Vallynn

This facility does not provide updates and staff have encouraged us to leave if dissatisfied! How insensitive!?!?

We Tried

If you have an option, please do not send your loved one to this facility. My elderly father still has nightmares and shakes when he talks about this place. We had to pull him out after a few days. He said they treated him like a dog. They shoved food in his mouth, pulled on his sore feet and he came home with sores over his body. He cries every time he talks about this place. He did not receive any therapy and barely received medical attention. I never got a call to let me know what type of treatment he was getting or would get. I couldn't get through to him or a nurse most of the time that I called. Due to their staff shortage, visits were limited to 30 minutes. You had to choose the day of the week and the time. You could not visit any other day or time. One visit day a week and no weekends. No staff available for weekend visits.