Oak Manor Healthcare Center

This facility is the awful but I must be fair and say that it does have a few jewels in the place. My mom was admitted on 6/11/20 after being taken off a ventilator and things started off pretty good. My mom complained to me and other staff that she was left in her waste for over ten hours on two different occasions. She asked them to change her and then said they would be back and shut the door. She was not changed until after 6am the next day. I did file a grievance on 6/20 and received a follow up call from the unit manager Sophia on 6/26. Some of the staff need to work on their attitude, empathy, customer service and overall care. They need to realize we miss our parents and we care about them. Today My mom called me in a panic asking for me to come get her, she was freezing and afraid she would get pneumonia again because she was put next to an air conditioner. She also informed me that she was not given dinner on June 25, 2020 which is concerning since she wasn't eating too much. This is an awful place but I had great pleasure of speaking with Nasira one of her nurses. I also want to give recognition to Patricia the Social Worker who went and spoke with my mother and made her so comfortable she agreed to stay. Patrice, Isaac, Michelle and Bryan were great too. The administrator Margaret needs to work on improving her level of communication, empathy and at least act like she cares even if she doesn't. She is the worse. Imagine your love ones experience under her management. It starts from the head down but again those few jewels did allow me to get some sleep and not worry as much. I will be making an official complaint with the Corporate office, CMS and DOH. This place could be better if they had a better leader. Five stars to Nasiria, Michelle and Patricia!!!

Get caregivers in the facility that actually care and love their work and people. What you have now are people who just want a check regardless of how good they work. Instead of my relative’s health improving it was deteriorating. The relative was dehydrating the IV was near the bed, detached and broken.

I will mainly talk about the admissions staff. I went with a friend to scope out places for nursing care. The admissions lady i think her name is Melissa or Lisa? toured us and was so fantastic with her knowledge of the facility and about nursing care in general. Out of many of the places we toured she was the most warm and professional. We asked a lot of questions and she was just going with it and answering everything. I personally would have chose the place just because of her. My friend did not chose this place as her parent died in hospital. I would say its worth looking into make sure you ask for admissions Lisa or Melissa I believe, sorry if I got the name wrong!

I was a patient there for Rehab. This past Sept.03 Through Sept.25th. I came fr. Cressant cittes which was a hell old. Now when I got to Oat Manor , it was still under the name of Holly Cross satuanary. I then met the new owner/CEO. he came to my room because I was crying and very upset. He came with is administrator. Because I was a patient there two years befor he Brought Holly Cross I told him how bad things were. We met through my Breakfast which was very bad he then called in the Kitchen Manger as Well as hi Assiistant. I displayed the Cold Horrible Food. the kitchen new me because I am a graduate Food service manger/ Cook. the meeting went so well I was given my own personal hot craft the GNA's was told to make sure I have hot coffee all DAY as soon as the kitchen staff comes on my sure I get my coffee. all changes were made in the entire building to make things better.I left feeling Very good about Oak Manor and since I have to have my right hip replacement surgury I will be going back to Oak Manor for my Rehab. I sincerly Recommend any one to come and see What I see. THE OWNER WORKED WITH ME he made sure all my needs were met. Check it out