This facility is the awful but I must be fair and say that it does have a few jewels in the place. My mom was admitted on 6/11/20 after being taken off a ventilator and things started off pretty good. My mom complained to me and other staff that she was left in her waste for over ten hours on two different occasions. She asked them to change her and then said they would be back and shut the door. She was not changed until after 6am the next day. I did file a grievance on 6/20 and received a follow up call from the unit manager Sophia on 6/26. Some of the staff need to work on their attitude, empathy, customer service and overall care. They need to realize we miss our parents and we care about them.
Today My mom called me in a panic asking for me to come get her, she was freezing and afraid she would get pneumonia again because she was put next to an air conditioner. She also informed me that she was not given dinner on June 25, 2020 which is concerning since she wasn't eating too much. This is an awful place but I had great pleasure of speaking with Nasira one of her nurses. I also want to give recognition to Patricia the Social Worker who went and spoke with my mother and made her so comfortable she agreed to stay. Patrice, Isaac, Michelle and Bryan were great too. The administrator Margaret needs to work on improving her level of communication, empathy and at least act like she cares even if she doesn't. She is the worse. Imagine your love ones experience under her management. It starts from the head down but again those few jewels did allow me to get some sleep and not worry as much. I will be making an official complaint with the Corporate office, CMS and DOH. This place could be better if they had a better leader.
Five stars to Nasiria, Michelle and Patricia!!!
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